WebCitz started working with this client in 2010
- Client: Eden Heights of Olean (website offline)
- Platform: Other
- Industry: Childcare & Family Services
- Services: Maintenance / Support
The Challenge
Like its sister facility in West Seneca, the Olean community relied on a custom HTML/CSS website. In 2010, these static sites were difficult for non-technical staff to update. Because the community offers diverse levels of care – ranging from independent living to specialized memory care – the website needed to be a living document that accurately reflected the current amenities, staff, and residency options. They needed a partner who could manage constant updates without breaking the site’s design.
The WebCitz Solution
We served as the dedicated web department, ensuring that the facility’s online presence remained polished and reliable:
- Centralized Maintenance Support: We established a streamlined workflow to handle updates from both the parent holding company (Premier Senior Living) and the on-site administrators. This ensured that corporate brand standards were maintained while local updates remained timely.
- Complex Content Updates: We managed the regular rotation of:
- Activity Calendars & Brochures: Keeping prospective families informed about the social and recreational programs available in Olean.
- Facility Imagery: Updating the site with new photography to showcase the single-story, accessible layout and the scenic outdoor courtyard.
- Service Documentation: Ensuring that the details for assisted living and memory care programs were accurate and compliant with their current offerings.
- Legacy Code Management: By handling the HTML/CSS revisions directly, we saved the client from the frustration of dealing with code. We ensured that every update was responsive and that the site’s structural integrity remained intact across different browsers.
- Proactive Site Management: We didn’t just wait for requests; we ensured the site was backed up and functioning correctly, providing a layer of security for the facility’s primary lead-generation tool.
The Result
Our year of dedicated maintenance in 2010 helped Eden Heights of Olean maintain a professional competitive edge in the Western New York senior living market. By providing a reliable way to update brochures, photos, and amenities, WebCitz allowed the Olean staff to focus on their “getting older means getting better” philosophy. This partnership further solidified our reputation for providing specialized support to the healthcare and senior housing industries.
