Website Maintenance Services

Website Mainteance and Support

Our team doesn't just build fantastic websites; we also offer website maintenance and support services because we know questions and concerns come up!

500+ active clients
500+
Satisfied Digital Marketing Clients
18 years in business
2004
Founded 18+ Years Ago
20+ Onsite experts
18+
Onsite Experts (No Outsourcing)
Web Maintenance Services

Hire an Expert Website Maintenance Company

We are a web maintenance company with a team of website experts that works from a single location and never outsources website support services.

This makes our web maintenance company the perfect choice to provide all your web services, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your business website.

You'll enjoy working with our team for your website maintenance services because of the emphasis we put on availability and communication. If you need something simple done the same day or have a complex question that is best explained over the phone, you'll have no problem getting in touch with a member of our website team to make it happen!

  • 18+ Years Offering Web Maintenance
  • Phone & Chat Support for Web Services
  • Large, In-House Website Maintenance Team
  • No Outsourcing of Website Updates

What is Involved in Maintaining a Website

We view web maintenance to be a reactive support service that provides you with the appropriate web developer resources to solve nearly any website problem. There are many examples of website issues that might require service from a web maintenance agency, including:

  • Upgrading your website platform to the latest version.
  • Installing app or plugin updates to improve security and functionality.
  • Adding new web pages as you release new products or services.
  • Writing new blog content to help you stay fresh.
  • Rearranging the navigation menu of your website.
  • Improving page speed to help you pass Google Core Web Vitals.
  • Taking backups of your website’s files and databases.
  • Modifying the look and feel of your website’s design.
  • Fixing site audit issues or Google Search Console coverage problems.
  • Improving SEO by adding structured data, open graph tags, sitemaps, canonical tags, etc.
  • Investigating the cause and providing a solution to any other website issue.

The previously mentioned services are just a glimpse of what we view as possible web maintenance services. In fact, website maintenance is really anything a web developer or digital marketer does to your website to change it in some manner.

Reactive Website Support

The reason we consider web maintenance to be a reactive service is that most website owners wouldn’t want a web developer going into their website and changing things around without their knowledge. When you choose to have our agency maintain your website, we’ll be your web support team on standby for any request.

View Website Maintenance Pricing

Proactive Website Support

Are you tired of keeping your website installation updated? Let our website developers take care of your updates!

We have an in-house team of website experts ready to perform platform updates, theme updates, and plugin/extension updates on a quarterly, monthly, or bi-weekly schedule for WordPress, WooCommerce, and Laravel websites!

This service is handled by experienced website developers. First, backups are taken of your website and its database prior to installing the updates. After the updates have been installed, the developer will review your website's core functionality to ensure everything is operational. If functionality issues are found, we'll see if we can quickly resolve them without additional cost, otherwise we will roll the updates back and discuss options with you. If everything goes well, your website will have the latest versions installed and will be better protected against security threats and malware!

View Website Management Pricing

Emergency Website Support

Do you need the assurance of an experienced developer being available to work on your website outside of regular business hours? If so, you'll appreciate the benefits of our emergency website support services!

Most of our emergency website support customers are ecommerce storeowners who need support availability on weekends or holidays, when ecommerce sales are high. The lost revenue from broken functionality or site-wide downtime on an ecommerce website can be disastrous.

View Emergency Website Support Pricing

A Few of Our Web Maintenance & Support Specialists

Taylor D Matt H Micah S Jake F Dana C David W

Who Needs Website Maintenance

At some point in time, every website on the internet will eventually require some form of website maintenance. The reason is simply that the internet is always changing. Not to worry though, our web maintenance cost isn't overly expensive so it should be affordable for you to maintain your website!

Here are some common reasons why a website might require website maintenance services:

  • When a hosting company upgrades their servers, they may remove older versions of PHP that your website was originally developed to support. When this happens, you need to refactor your application or upgrade to a newer framework that supports the newer PHP version. You can’t expect custom web functionality programmed in the past to work forever without any improvements.
  • When an ecommerce platform or a content management system releases new versions, they eventually must deprecate the old versions so their teams can focus on maintaining the newer technologies. This recently happened to Magento 1.x ecommerce store owners who were forced to migrate to Magento 2.x, or an alternative ecommerce platform, because Magento 1.x had reached an “End of Life” status and would no longer be maintained or updated by Magento. Those business owners suddenly found themselves looking for an ecommerce developer.
  • When a website owner has become a victim of malware or some other form of malicious activity, the website will need to be reviewed for security exploits and cleaned of malware. This can be a time-consuming activity, and often happens because the website owner wasn’t being mindful of the first two web maintenance examples, listed above.
  • When the content on your website, which explains your organization, products, or services becomes outdated and needs to be refreshed to help ensure future visitors receive accurate information about your operation. This type of web maintenance is critical to ensuring your website is benefiting you.

As you can see, there are many reasons a website may require maintenance above and beyond the obvious reasons of just wanting to update something on the website. It is important to understand the future needs of your website when planning budgets and schedules.

How We Perform Web Maintenance

We have an experienced web maintenance team who puts forth great effort to understand your maintenance needs, schedule your work in a timely fashion, and follow up with you after the tasks have been completed.

Most website maintenance services start with an email from you, the website owner. That email is routed into our ticket system and automatically assigned to the project manager on your account. From there, anyone on our team can work on the ticket without delay, leading to faster turnaround time and simplified internal communication.

For requests that originate from phone or live chat, a similar process to handling your website maintenance services unfolds. The support request is entered into our ticket system by the person in the conversation with you, which allows the work order to be routed to the most appropriate web developer on our team.

After the work has been completed, your project manager will typically review the changes and provide you an update.

Example Website Maintenance Service List

We are often asked for detailed examples of web maintenance requests that might come up after the launch of a website. Here are several examples of website maintenance services we've been asked to perform in the past and would be more than happy to provide to you!

Simple Website Changes

A simple change to your website might include updating a paragraph on a page, swapping out an image, or adding a new page. These are just normal, routine web maintenance tasks to keep content fresh for both search engines and visitors.

Page Speed Improvements

If your website isn't running as fast as it once was, we can review your website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and much more. This will help improve page load times, which are beneficial to user experience and search engine optimization.

Platform Upgrades / Security Patches

If your website is running on a content management system, like WordPress, it is important to keep the platform updated. This helps improve security and functionality - sometimes the updates are relatively quick to perform, which is a win-win!

Plugin / Extension Updates

If your website has functionality developed and maintained by a third-party, it is important to update those plugins and extensions to include the latest changes by the developers. This is similar to the idea of updating the CMS platform since it helps patch security and functionality issues.

Google Search Console Fixes

Did you get a report from Google Search Console telling you about a coverage issue? If so, we can review the coverage issues, fix the problems, and update you on the results. This will help your search engine rankings by making Google happy!

Setup Structured Data

Have you ever noticed information like reviews or product prices in the listing of a Google organic search result? This is brought to you by structured data, which is a standardized way of describing the content on the web page, whether it be of a local business, ecommerce product or some other common data type.

Add Open Graph Tags

Adding Open Graph Tags to your website will help search engines better understand your page content and improve the appearance of your website in social media platforms when people share links to your website.

Setup Google Tag Manager

Are you interested in adding Google Tag Manager to your website to help you manage custom scripts more easily? No problem! We can add Google Tag Manager to your website and even give you a crash course in using Google Tag Manager.

Implement Conversion Tracking

If you are interested in understanding the benefit of an online advertising campaign, it is important to setup conversion tracking. This will help you understand where your conversions are coming from, such as a Google search or a Bing Ads campaign.

Optimize Images

Are large images slowing down your website? No problem! We can run all your images through our image compression tools and even setup recurring image compression for newly added images in the future!

Setup Live Chat

Do you want to try live chat on your website? We can make recommendations on the best live chat systems for your business requirements, install the tracking code, and configure the design to match your branding!

Review Error Logs

Have you noticed large error_log files on your hosting account? We can help diagnose the issue and update programming code or repair platform issues to prevent recurring error messages.

Add reCaptcha to Forms

If spambots are attacking your forms, we can setup a checkbox or invisible reCaptcha to help minimize unwanted submissions on your forms.

Setup a Caching Plugin

Are you interested in installing a caching plugin in your website, but not sure how to properly configure the settings for best website performance? We can help recommend caching plugins, or just install and configure them for you!

Setup SMTP Email

To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.

Restrict IP Addresses

Are you being bombarded with fake orders, contact submissions or live chats from a specific network? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.

Create Website Backups

Do you want to create a backup of your website? We can help you create one-time or scheduled backups that store locally or at an offsite location.

Create Development / Staging Sites

It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. If you'd like help creating and managing that development / staging site, just let us know!

Setup A/B or Multivariate Testing

Do you prefer to make design changes based on statistical data regarding how users interact with your page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.

Create 301 Redirects

Are you launching a new website or removing pages from your website? You should create 301 redirects. We've seen businesses lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and within CMS platforms.

Provide Website Training

Do you need help learning how to make changes to your website? If your site was developed in a platform we work within, such as WordPress, Shopify or BigCommerce, we'll be happy to help!

The Website Platforms We Maintain

We have a diverse team of web designers and web developers who have been immersed in multiple website platforms over the years. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. For that reason, our website maintenance agency tends to service only the following platforms:

In the past, we provided website maintenance and support for Joomla and Magento platforms. However, we chose to move away from those platforms to allow our website maintenance experts to focus more heavily on training and support within the other systems.

Questions to Ask Website Maintenance Companies

Before signing up for a website maintenance package, it is important to ask the web maintenance company some questions about how their services work. This will help you get a better idea of the relationship you will have with the website maintenance team before you give them money, provide them website access, and give them complete access to your website for one of their website maintenance packages. Let's go over some simple questions to ask:

  • How do you handle website security? Do you run security scans of websites?
  • What is the turnaround time for website maintenance requests?
  • Do you outsource your website maintenance services?
  • What are your website maintenance costs?
  • Do you have minimum deductions or minimum billable expenses for website updates?
  • What are your normal hours of operation?
  • Will you keep me informed about new updates within my platform?

We find it beneficial to run these questions by any website services company before subscribing to their website maintenance packages, since it will provide much better understanding for you regarding the future relationship, the security of your website, and the expected turnaround time for important maintenance requests.

Website Maintenance Plans and Tips

We are often asked for a website maintenance plan by larger companies looking to establish routines and procedures within their IT department. We are happy to help you develop a web maintenance plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.

Here are a list of annual web maintenance tasks to review:

  • Ask your web hosting company if they have newer servers you can migrate to.
  • Check if your website platform has a new major release that will require an extensive website migration.
  • Attempt to restore a website backup to ensure the data being stored is sufficient for full recovery.
  • Look at competitor websites to see if you are missing out on new functionality for your own customers.
  • Perform a full security review of your website to ensure nothing has been compromised or left vulnerable.
  • Verify structured data, open graph, and social links are all working properly.
  • Verify the necessity of any 3rd party tracking, live chat, or heat map scripts that are installed.
  • Remove any unnecessary development or staging websites.

Here are a list of semi-annual website maintenance tasks to review:

  • Ensure you have access to your domain name and that it isn't expiring soon. This will be helpful when you have to process a domain name renewal.
  • Ensure you have access to your hosting account and that it isn't expiring soon.
  • Ensure you have access to your DNS in case you need to change anything.
  • Check if your SSL certificate will be expiring in the near future.
  • Verify your website backup schedule is working properly.
  • Check if you have an automated image optimization service running.
  • Check if the website is throwing any console errors.

Here are a list of monthly website maintenance tasks to review:

  • Check for broken links on your website, which negatively impact user experience and SEO.
  • Check for website performance issues from recent updates or changes on the website.
  • Check Google Search Console for any coverage issues.
  • Provide some kind of update to your content to keep your website fresh.
  • Check if there are available platform or extension updates.

The Cost of Web Maintenance Service

The starting price for our website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your website. For businesses with mission-critical applications, we offer emergency website support subscriptions, starting at $495/month, to extend our availability into nights & weekends.

To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.

If you pre-purchase a block of time for your web maintenance, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.

What is Considered Billable Time?

When talking with prospective website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies like us, who charge a more affordable hourly rate, but also bill out for most communication and organization. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your website.

Here are examples of what is considered billable time:

  • Reading through lengthy emails to understand what is being requested.
  • Preparing responses to lengthy or complex email messages.
  • Helping you figure out your domain name or web hosting provider.
  • Scheduling your website maintenance to be completed by the best team member.
  • Talking with you on the phone about ideas or tasks you want to discuss.
  • Reviewing completed work for quality control purposes.
  • Providing you training on how to handle administrative tasks.
  • Researching unique solutions to difficult questions you present our team.
  • Providing more detailed time usage reports, beyond the automated monthly update email.
  • Helping you figure out email client issues within Microsoft Outlook, Apple Mail, etc.
  • Almost any other task not specifically mentioned in the list below.

Here are examples of what is not considered billable time:

  • Talking with you about personal matters, such as the weather, a recent vacation, or a sporting event.
  • Responding to simple email messages that don't require research or lengthy feedback.
  • Handling accounting-related tasks, such as invoice generation, payment confirmations, etc.
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Website Maintenance Pricing

WebCitz offers discounted website maintenance services for clients interested in retaining our services through a pre-purchased block of time.

Invoiced Monthly

$ 119.50/hr*

  • Existing Clients Only
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
  • * 1.25x Time Multiplier for Custom Programming (PHP, JS, React) or Laravel Application Services
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Pre-Purchased Block of Time

As Low As $99.95/hr*

  • Dedicated Account Manager
  • Priority Scheduling
  • No Contracts or Auto-Renewals
  • Time Never Expires
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
  • * 1.25x Time Multiplier for Custom Programming (PHP, JS, React) or Laravel Application Services

Example #1: You are an existing client with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete, and didn't involve Laravel or custom programming. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.

Example #2: You are an existing client with a 10-hour block of time ($1,095) on your account. You put in a request that requires custom programming to build or modify a unique piece of functionality on your website. The task took 60 minutes of work. In this example, you would have 75 minutes of time deducted from your 10-hour block of time, since custom programming has a 1.25x multiplier of time.

Website Management Pricing

For site owners interested in proactive website upgrades, app / extension updates, website backups, performance monitoring, malware cleanup, and broken link monitoring.

Quarterly

$ 50/mo

  • Quarterly CMS Updates, Theme Updates, Extension Updates (non ecommerce), and Functionality Testing

Monthly

$ 125/mo

  • Monthly CMS Updates, Theme Updates, Extension Updates (non ecommerce), and Functionality Testing

Monthly Plus

$ 250/mo

  • Monthly CMS Updates, Theme Updates, Extension Updates (including ecommerce), and Functionality Testing
  • Monthly 404 Error Reporting & Performance Review
  • Daily Malware Scan & Removal
  • Automated Offsite Backups
  • Website Uptime Monitoring

Bi-Weekly Plus

$ 375/mo

  • Bi-Weekly CMS Updates, Theme Updates, Extension Updates (including ecommerce), and Functionality Testing
  • Bi-Weekly 404 Error Reporting & Performance Review
  • Daily Malware Scan & Removal
  • Automated Offsite Backups
  • Website Uptime Monitoring

* Laravel applications have a $2,500 set-up fee for management services, if the Laravel application wasn't developed by WebCitz.

Example #1: You are an existing client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.

Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.

Emergency Website Maintenance & Support Pricing

For existing website maintenance clients requiring off-hours support, please consider our emergency website service subscriptions.

Level 1 SLA for After-Hours Emergency Support

$ 495/mo
2X Time Multiplier

  • Emergency Support Available on Nights & Weekends, Excluding Holidays
  • Extends Mon-Fri Developer Availability to 10PM CST
  • Adds Sat-Sun Developer Availability of 8AM-5PM CST
  • Billed at $495/month + 2x Multiplier on Maintenance Hours, with a 1-Hour Minimum Per Request

Level 2 SLA for After-Hours Emergency Support

$ 995/mo
2X Time Multiplier

  • Emergency Support Available on Nights & Weekends, Including Holidays
  • Extends Mon-Fri Developer Availability to 10PM CST
  • Adds Sat-Sun Developer Availability of 8AM-5PM CST
  • Billed at $995/month + 2x Multiplier on Maintenance Hours, with a 1-Hour Minimum Per Request

Example #1: You are an existing client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Saturday afternoon, which isn't a holiday, and the work takes 45 minutes. That 45 minutes of work would be rounded to 60 minutes for the minimum deduction, then a 2x multiplier would be applied. The result would be 2 hours of time deducted from your 10-hour block.

Example #2: You are an existing client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Monday at 2PM CST, which isn't a holiday, and the work takes 45 minutes. You would have 45 minutes deducted from your 10-hour block.

Hear what our customers are saying

George Ormond

George Ormond

Corey was extremely helpful and spent a considerable amount of time going over my difficulties with a newly created website put together by someone else. I was under a very stressful deadline and he was extremely considerate and helpful. He managed to fix the problems that I was experiencing with my website. I had reached out to a number of website developers for help but only heard back from Webcity and Corey got back to me within minutes!
Sarah Grantham

Sarah Grantham

Corey was absolutely amazing in helping me with my issue. He was encouraging as we worked through things that to me were huge, but he made them seem small. Will definitely use WebCitz again!!!
Joe Simmons

Joe Simmons

David Wurst and WebCitz have been a great hosting company to work with for over 10 years. They provide exceptional service and knowledge with their customers and always get it done immediately. I will never work with any other company.
Wendy Bottesi

Wendy Bottesi

Corey is so incredibly helpful!!!! He took the time and effort to make sure I had the help I needed! Above and beyond friendly! Helpful hints to navigate my website!! I felt so at ease! This is the company I will be sticking with and telling everyone about!!! A million times over thank you Corey!

Frequently Asked Questions about Website Maintenance

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What is Website Maintenance?

Website maintenance is the act of making a positive change to your website, such as upgrading your CMS platform, adding a new web page, changing out images, scanning for malware, or tweaking the design.

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Is Website Maintenance Expensive?

Not really, it generally costs around $100/hour to have a website maintenance company perform work on your website. If you need a specialty service, such as custom programming or mobile app development, the hourly rate is often higher.

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Can I Maintain My Own Website?

If your website was built in a content management system, such as WordPress, then it should be possible for you to handle basic website updates on your own. If you run into trouble, just reach out to a web maintenance company for help.

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What are Examples of Website Maintenance?

Here are some of the most common web maintenance services we get asked to perform:

  • Simple Content Changes
  • Page Speed Improvements
  • Platform Upgrades
  • Plugin / Extension Updates
  • Coverage Issue Fixes
  • Structured Data Additions
  • Open Graph Tags Implementation
  • Google Tag Manager Setup
  • Conversion Tracking Setup
  • Image Optimization
  • Live Chat Integration
  • Error Log Fixes
  • Contact Form Spam Fixes
  • Caching Plugin Configuration
  • SMTP Email Setup
  • IP Address Restrictions
  • Creation of Website Backups
  • Creation of Development / Staging Websites
  • A/B or Multivariate Testing
  • 301 Redirect Setup
  • Website Training / Support
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Should I Put My Website in Maintenance Mode?

If you are making simple changes to your website, it isn't often necessary to place your website into a maintenance mode. This will have the negative effect of turning away search engines and website visitors. Instead, we recommend making changes on the live site, or testing them on a development / staging website first if they are more impactful.

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How Often Should a Website be Maintained?

We recommend applying platform and extension updates monthly. For the content on your website, we recommend revising website copy at least once per year to ensure information is accurate. It is also a good idea to test your website on mobile devices every few months to ensure recent changes hasn't had a negative impact on mobile usability.

USA Website Maintenance

When looking for the best website maintenance teams in the United States, it is important to review each web agency for communication, availability, pricing and client satisfaction. This will help ensure you select a reliable website maintenance company to help with your routine updates, security reviews, and more. Check at how we've been able to help improve websites throughout the United States.

Canada Website Maintenance

When searching for the best website maintenance teams in Canada, it is important to review each web agency for communication, availability, pricing and client satisfaction.

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