Website Maintenance Services

One Team to Handle All Your Website Maintenance

Our team doesn't just build fantastic websites; we also offer website maintenance and security services because we know site management and maintenance are essential to maximizing your online performance.

500+
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2004
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18+
Onsite Experts
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WebCitz Team

Your Website Maintenance Company

We are a web maintenance company with a team of website experts that works from a single location and never outsources website support services.

This makes our web maintenance company the perfect choice to provide all your web services, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your business website.

You'll enjoy working with our team for your website maintenance services because of the emphasis we put on availability and communication. If you need something simple done the same day or have a complex question that is best explained over the phone, you'll have no problem getting in touch with a member of our website team to make it happen!

  • 17+ Years Offering Web Maintenance
  • Phone & Chat Support for Web Services
  • Large, In-House Website Maintenance Team
  • No Outsourcing of Website Updates
Forbes Agency Council Member
Clutch - Top Ecommerce Developers
The Manifest - Top Web Design Companies
UpCity National Excellence Winner
Clutch - Top WordPress Developers
Top Web Designer on UpCity

What is Involved in Maintaining a Website

We view web maintenance to be a reactive support service that provides you with the appropriate web developer resources to solve nearly any website problem. There are many examples of website issues that might require service from a web maintenance agency, including:

  • Upgrading your website platform to the latest version.
  • Installing app or plugin updates to improve security and functionality.
  • Adding new web pages as you release new products or services.
  • Writing new blog content to help you stay fresh.
  • Rearranging the navigation menu of your website.
  • Improving page speed to help you pass Google Core Web Vitals.
  • Taking backups of your website’s files and databases.
  • Modifying the look and feel of your website’s design.
  • Fixing site audit issues or Google Search Console coverage problems.
  • Improving technical SEO by adding structured data, open graph tags, etc.
  • Investigating the cause and providing a solution to any other website issue.

The previously mentioned services are just a glimpse of what we view as possible web maintenance services. In fact, website maintenance is really anything a web developer or digital marketer does to your website to change it in some manner.

Reactive Website Support

The reason we consider web maintenance to be a reactive service is that most website owners wouldn’t want a web developer going into their website and changing things around without their knowledge. When you choose to have our agency maintain your website, we’ll be your web support team on standby for any request. There are some website maintenance services we can provide in a proactive manner though.

Proactive Website Support

For website owners interested in a proactive management service for some of their website upkeep requirements, we are happy to accommodate! There are several website maintenance services, including platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring, that our website maintainers can handle in a proactive manner.

Emergency Website Support

For enterprise-level clients requiring off-hours support, including holidays and weekends, please consider our web support service level agreements. Please understand this service must be in place prior to having a website emergency that requires website maintenance services and support at night, on a weekend, or during a holiday break.

Who Needs Website Maintenance

At some point in time, every website on the internet will eventually require some form of website maintenance. The reason is simply that the internet is always changing. Not to worry though, our web maintenance cost isn't overly expensive so it should be affordable for you to maintain your website! Here are some common reasons why a website might require website maintenance services:

  • When a hosting company upgrades their servers, they may remove older versions of PHP that your website was originally developed to support. When this happens, you need to refactor your application or upgrade to a newer framework that supports the newer PHP version. You can’t expect custom web functionality programmed in the past to work forever without any improvements.
  • When an ecommerce platform or a content management system releases new versions, they eventually must deprecate the old versions so their teams can focus on maintaining the newer technologies. This recently happened to Magento 1.x ecommerce store owners who were forced to migrate to Magento 2.x, or an alternative ecommerce platform, because Magento 1.x had reached an “End of Life” status and would no longer be maintained or updated by Magento. Those business owners suddenly found themselves looking for an ecommerce developer.
  • When a website owner has become a victim of malware or some other form of malicious activity, the website will need to be reviewed for security exploits and cleaned of malware. This can be a time-consuming activity, and often happens because the website owner wasn’t being mindful of the first two web maintenance examples, listed above.
  • When the content on your website, which explains your organization, products, or services becomes outdated and needs to be refreshed to help ensure future visitors receive accurate information about your operation. This type of web maintenance is critical to ensuring your website is benefiting you.

As you can see, there are many reasons a website may require maintenance above and beyond the obvious reasons of just wanting to update something on the website. It is important to understand the future needs of your website when planning budgets and schedules.

How We Perform Web Maintenance

We have an experienced web maintenance team who puts forth great effort to understand your maintenance needs, schedule your work in a timely fashion, and follow up with you after the tasks have been completed.

Most website maintenance services start with an email from you, the website owner. That email is routed into our ticket system and automatically assigned to the project manager on your account. From there, anyone on our team can work on the ticket without delay, leading to faster turnaround time and simplified internal communication.

For requests that originate from phone or live chat, a similar process to handling your website maintenance services unfolds. The support request is entered into our ticket system by the person in the conversation with you, which allows the work order to be routed to the most appropriate web developer on our team.

We have 24x7x365 phone and live chat receptionists who will take down your request and create a support ticket to be handled in the order it was received, or according to your service level agreement.

A Few of Our Web Maintenance & Support Specialists

Jake F Dana C Justin F Micah S Taylor D Matt H

Example Website Maintenance Service List

We are often asked for detailed examples of web maintenance requests that might come up after the launch of a website. Here are several examples of website maintenance services we've been asked to perform in the past and would be more than happy to provide to you!

Simple Website Changes

A simple change to your website might include updating a paragraph on a page, swapping out an image, or adding a new page. These are just normal, routine web maintenance tasks to keep content fresh for both search engines and visitors.

Page Speed Improvements

If your website isn't running as fast as it once was, we can review your website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and much more. This will help improve page load times, which are beneficial to user experience and search engine optimization.

Platform Upgrades / Security Patches

If your website is running on a content management system, like WordPress, it is important to keep the platform updated. This helps improve security and functionality - sometimes the updates are relatively quick to perform, which is a win-win!

Plugin / Extension Updates

If your website has functionality developed and maintained by a third-party, it is important to update those plugins and extensions to include the latest changes by the developers. This is similar to the idea of updating the CMS platform since it helps patch security and functionality issues.

Google Search Console Fixes

Did you get a report from Google Search Console telling you about a coverage issue? If so, we can review the coverage issues, fix the problems, and update you on the results. This will help your search engine rankings by making Google happy!

Setup Structured Data

Have you ever noticed information like reviews or product prices in the listing of a Google organic search result? This is brought to you by structured data, which is a standardized way of describing the content on the web page, whether it be of a local business, ecommerce product or some other common data type.

Add Open Graph Tags

Adding Open Graph Tags to your website will help search engines better understand your page content and improve the appearance of your website in social media platforms when people share links to your website.

Setup Google Tag Manager

Are you interested in adding Google Tag Manager to your website to help you manage custom scripts more easily? No problem! We can add Google Tag Manager to your website and even give you a crash course in using Google Tag Manager.

Implement Conversion Tracking

If you are interested in understanding the benefit of an online advertising campaign, it is important to setup conversion tracking. This will help you understand where your conversions are coming from, such as a Google search or a Bing Ads campaign.

Optimize Images

Are large images slowing down your website? No problem! We can run all your images through our image compression tools and even setup recurring image compression for newly added images in the future!

Setup Live Chat

Do you want to try live chat on your website? We can make recommendations on the best live chat systems for your business requirements, install the tracking code, and configure the design to match your branding!

Review Error Logs

Have you noticed large error_log files on your hosting account? We can help diagnose the issue and update programming code or repair platform issues to prevent recurring error messages.

Add reCaptcha to Forms

If spambots are attacking your forms, we can setup a checkbox or invisible reCaptcha to help minimize unwanted submissions on your forms.

Setup a Caching Plugin

Are you interested in installing a caching plugin in your website, but not sure how to properly configure the settings for best website performance? We can help recommend caching plugins, or just install and configure them for you!

Setup SMTP Email

To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.

Restrict IP Addresses

Are you being bombarded with fake orders, contact submissions or live chats from a specific network? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.

Create Website Backups

Do you want to create a backup of your website? We can help you create one-time or scheduled backups that store locally or at an offsite location.

Create Development / Staging Sites

It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. If you'd like help creating and managing that development / staging site, just let us know!

Setup A/B or Multivariate Testing

Do you prefer to make design changes based on statistical data regarding how users interact with your page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.

Create 301 Redirects

Are you launching a new website or removing pages from your website? You should create 301 redirects. We've seen businesses lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and within CMS platforms.

Provide Website Training

Do you need help learning how to make changes to your website? If your site was developed in a platform we work within, such as WordPress, Shopify or BigCommerce, we'll be happy to help!

The Website Platforms We Maintain

We have a diverse team of web designers and web developers who have been immersed in multiple website platforms over the years. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. For that reason, our website maintenance agency tends to service only the following platforms:

In the past, we provided website maintenance and support for Joomla and Magento platforms. However, we chose to move away from those platforms to allow our website maintenance experts to focus more heavily on training and support within the other systems.

Questions to Ask Website Maintenance Companies

Before signing up for a website maintenance package, it is important to ask the web maintenance company some questions about how their services work. This will help you get a better idea of the relationship you will have with the website maintenance team before you give them money, provide them website access, and give them complete access to your website for one of their website maintenance packages. Let's go over some simple questions to ask:

  • How do you handle website security? Do you run security scans of websites?
  • What is the turnaround time for website maintenance requests?
  • Do you outsource your website maintenance services?
  • What are your website maintenance costs?
  • Do you have minimum deductions or minimum billable expenses for website updates?
  • What are your normal hours of operation?
  • Will you keep me informed about new updates within my platform?

We find it beneficial to run these questions by any website services company before subscribing to their website maintenance packages, since it will provide much better understanding for you regarding the future relationship, the security of your website, and the expected turnaround time for important maintenance requests.

Website Maintenance Plans and Tips

We are often asked for a website maintenance plan by larger companies looking to establish routines and procedures within their IT department. We are happy to help you develop a web maintenance plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.

Here are a list of annual web maintenance tasks to review:

  • Ask your web hosting company if they have newer servers you can migrate to.
  • Check if your website platform has a new major release that will require an extensive website migration.
  • Attempt to restore a website backup to ensure the data being stored is sufficient for full recovery.
  • Look at competitor websites to see if you are missing out on new functionality for your own customers.
  • Perform a full security review of your website to ensure nothing has been compromised or left vulnerable.
  • Verify structured data, open graph, and social links are all working properly.
  • Verify the necessity of any 3rd party tracking, live chat, or heat map scripts that are installed.
  • Remove any unnecessary development or staging websites.

Here are a list of semi-annual website maintenance tasks to review:

  • Ensure you have access to your domain name and that it isn't expiring soon. This will be helpful when you have to process a domain name renewal.
  • Ensure you have access to your hosting account and that it isn't expiring soon.
  • Ensure you have access to your DNS in case you need to change anything.
  • Check if your SSL certificate will be expiring in the near future.
  • Verify your website backup schedule is working properly.
  • Check if you have an automated image optimization service running.
  • Check if the website is throwing any console errors.

Here are a list of monthly website maintenance tasks to review:

  • Check for broken links on your website, which negatively impact user experience and SEO.
  • Check for website performance issues from recent updates or changes on the website.
  • Check Google Search Console for any coverage issues.
  • Provide some kind of update to your content to keep your website fresh.
  • Check if there are available platform or extension updates.

The Cost of Web Maintenance Service

Most of our web maintenance services are billed out according to our "Basic Website Maintenance Pricing." For more complicated development that requires extensive PHP or JavaScript coding, or involves the Laravel framework, the services are billed out according to our "Advanced Website Maintenance Pricing."

To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.

If you pre-purchase a block of time for your web maintenance, you will be happy to know there are no contracts or hidden fees, the time never expires, and there are no minimum deductions for small website update requests. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.

  • Monthly Invoicing of Website Maintenance Services for Existing Clients
  • Pre-Purchase Time to Reduce Website Maintenance Costs
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FREE Website Maintenance Consultation

Schedule a no cost, no obligation 30-60 minute phone call to discuss website maintenance with our team. It's so quick and easy!

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Basic Website Maintenance Pricing

If your website is built within WordPress, Shopify, or BigCommerce and you do not require custom programming, cybersecurity, or data science maintenance services, the below website maintenance pricing will apply to your account.

Invoiced Monthly

$119.50/hr

10 Hours ($99.50/hr)

$995

20 Hours ($94.75/hr)

$1,895

Advanced Website Maintenance Pricing

If your website is built within the Laravel platform, or you require custom programming, cybersecurity, or data science maintenance services, the below website maintenance pricing will apply to your account.

Invoiced Monthly

$149.75/hr

20 Hours ($129.75/hr)

$2,595

40 Hours ($124.88/hr)

$4,995

Hear what our customers are saying

Jen Ollanketo

Jen Ollanketo

WebCitz helped the Oshkosh Area Humane Society with our new website and they were great to work with. Responsive, professional and affordable. I think the biggest perk for us was having someone local we could talk to for assistance instead of long wait times. Definitely would recommend to anyone looking to start up or revamp their website.
Southwest Radio Church

Southwest Radio Church

What can I say about this company? These people that work there? Unbelievable!! It doesn't matter when or why you call, they will help you. The other part of that statement is: I never have to call them! They made a web site for us that works 24/7. But if I do call they actually take care of it right then. ... great bunch of guys...Southwest Radio Church really appreciates you!!
Jeff Ring

Jeff Ring

This company is just a thrill to work with. Everyone is so friendly and eager to help even with the smallest items. They are always very accommodating when you stop by to look at the magnificent fish tank and will greet you with with a warm cappuccino.
George Ormond

George Ormond

Corey was extremely helpful and spent a considerable amount of time going over my difficulties with a newly created website put together by someone else. I was under a very stressful deadline and he was extremely considerate and helpful. He managed to fix the problems that I was experiencing with my website. I had reached out to a number of website developers for help but only heard back from Webcity and Corey got back to me within minutes!

Let's Discuss Your Website Maintenance Questions!

USA Website Maintenance

When looking for the best website maintenance teams in the United States, it is important to review each web agency for communication, availability, pricing and client satisfaction. This will help ensure you select a reliable website maintenance company to help with your routine updates, security reviews, and more. Check at how we've been able to help improve websites throughout the United States.

Canada Website Maintenance

When searching for the best website maintenance teams in Canada, it is important to review each web agency for communication, availability, pricing and client satisfaction.

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