WebCitz has experience with WordPress, WooCommerce, Joomla, Laravel, Shopify, BigCommerce and Laravel frameworks. If you need ongoing support and maintenance services within these platforms, you've found the perfect team!
Look no further, you've found your future website maintenance company!
WebCitz is a team of website maintenance, development and marketing experts that works from a single location and never outsources. You'll enjoy working with our team because of the focus we put on availability and communication. If you need something simple done the same day, or have a complex question that is best explained over the phone, you'll have no problem getting in touch with a member of our team to make it happen!
If your website is built within Joomla, WordPress, Magento, Shopify, or BigCommerce and you do not require custom programming, cybersecurity, or data science maintenance services, the below website maintenance pricing will apply to your account.
Questions? Call 800-796-8263!
If your website is built within the Laravel platform, or you require custom programming, cybersecurity, or data science maintenance services, the below website maintenance pricing will apply to your account.
Questions? Call 800-796-8263!
Schedule your no cost, no obligation 30-60 minute phone call with one of our Website Maintenance experts! It's so quick and easy.
We are glad you asked! Our team strives to provide the highest degree of customer satisfaction. That means we put great emphasis on communicating with you what needs to be completed, getting your website maintenance requests into immediate scheduling, and following up with you after the work is complete.
Most maintenance and support requests start with an email from the customer. That email gets forwarded into our ticket system and automatically assigned to the project manager on client's account. From there, anyone on our team can work on the ticket without delay, leading to faster turnaround time and simplified internal communication.
For requests that originate from phone or live chat, a similar process unfolds. The request gets put into the ticket system by the person handling the conversation and the request is worked on by the most appropriate person on our team. We also have 24x7x365 phone and live chat receptionists who will take down your request and create a support ticket to be handled within your service level agreement work schedule.
There are two pricing tiers available for website maintenance. The first pricing tier applies to most of our services offered within WordPress, Joomla, Magento, Shopify and BigCommerce. The second pricing tier is a little more expensive per hour, but includes services that are much harder to find talented individuals to perform, such as cybersecurity, data engineering, custom programming, and anything in the Laravel platform.
To get started, we require new clients purchase a block of time in advance of the services. This often results in lost sales for our business development team, but we simply don't have the bandwidth available to onboard every business out there that needs a quick 15-minute update to their website. We try to be selective in the clients we work with to ensure a long-term business relationship that is mutually beneficial. Existing customers are welcome to select our monthly invoicing option, which carries a higher hourly rate but doesn't require a pre-purchased block of time.
If you purchase a pre-paid block of time, you'll be happy to know there are no contracts or hidden fees, the time never expires, and there are no minimum deductions for small requests. We do try to send out monthly updates to keep you informed of the time remaining on your account, which helps you budget future work and stay apprised to progress.
We are often asked what types of services are included in website maintenance. There are so many website changes that fall into maintenance it is hard to cover them all, but we'll try to review some here!
A simple change to your website might include updating a paragraph on a page, swapping out an image, or adding a new page. These are just normal, routine modifications to keep content fresh for both search engines and visitors.
If your website isn't running as fast as it once was, we can review your website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and much more. This will help improve page load times, which are beneficial to user experience and search engine optimization.
If your website is running on a content management system, like WordPress or Joomla, it is important to keep the platform updated. This helps improve security and functionality - sometimes the updates are relatively quick to perform, which is a win-win!
If your website has functionality developed and maintained by a third-party, it is important to update those plugins and extensions to include the latest changes by the developers. This is similar to the idea of updating the CMS platform since it helps patch security and functionality issues.
Did you get a report from Google Search Console telling you about a coverage issue? If so, we can review the coverage issues, fix the problems, and update you on the results.
Have you ever noticed information like reviews or product prices in the listing of a Google organic search result? This is brought to you by structured data, which is a standardized way of describing the content on the we page, whether it be of a local business, ecommerce product or some other common data type.
Adding Open Graph Tags to your website will help search engines better understand your page content and also improve the appearance of your website in social media platforms when people share links to your website.
Are you interested in adding Google Tag Manager to your website to help you manage custom scripts more easily? No problem! We can add Google Tag Manager to your website and even give you a crash course in using Google Tag Manager.
If you are interested in understanding the benefit of an online advertising campaign, it is important to setup conversion tracking. This will help you understand where your conversions are coming from, such as a Google search or a Bing Ads campaign.
Are large images slowing down your website? No problem! We can run all of your images through our image compression tools and even setup recurring image compression for newly added images in the future!
Do you want to try live chat on your website? We can make recommendations on the best live chat systems for your business requirements, install the tracking code, and configure the design to match your branding!
Have you noticed large error_log files on your hosting account? We can help diagnose the issue and update programming code or repair platform issues to prevent recurring error messages.
If spambots are attacking your forms, we can setup a checkbox or invisible reCaptcha to help minimize unwanted submissions on your forms.
Are you interested in installing a caching plugin in your website, but not sure how to properly configure the settings for optimum performance benefit? We can help recommend caching plugins, or just install and configure them for you!
To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.
Are you being bombarded with fake orders, contact submissions or live chats from a specific network? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.
Do you want to create a backup of your website? We can help you create one-time or scheduled backups that store locally or at an offsite location.
It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. If you'd like help creating and managing that development / staging site, just let us know!
Do you prefer to make design changes based on statistical data regarding how users interact with your page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Are you launching a new website or removing pages from your website? You should definitely create 301 redirects. We've seen businesses lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and within CMS platforms.
Do you need help learning how to make changes to your website? If your site was developed in a platform we work within, such as Joomla, WordPress, Magento, Shopify or BigCommerce, we'll be happy to help!