Need help with your website? Our website support agency helps with routine website updates, security improvements, new functionality, and more!
We are a web maintenance company with a team of website experts that works from a single location and never outsources website support services.
This makes our website maintenance company the perfect choice to provide all your web services, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your business website.
You'll enjoy working with our team for your website maintenance services because of the emphasis we put on availability and communication. If you need something simple done the same day or have a complex question that is best explained over the phone, you'll have no problem getting in touch with a member of our website team to make it happen!
We view website maintenance to be a reactive support service. If you have a question or concern about your website, just reach out for help. Our web developers can solve nearly any website problem you encounter.
Here are several examples of website maintenance services we've been asked to perform in the past and would be more than happy to provide to you!
A simple change to your website might include updating a paragraph on a page, swapping out an image, or adding a new page. These are just normal, routine web maintenance tasks to keep content fresh for search engines and visitors.
If your website isn't running as fast as it once was, we can review your website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor database queries, and other problems. This will help improve page load times, which are beneficial to UX and SEO.
If your website is running on a content management system, like WordPress, it is important to keep the platform updated. This helps improve security and bring in new functionality. The updates are often quick to perform and rarely break a website, which is a win-win!
If your website has functionality developed and maintained by a third-party, it is important to update those plugins and extensions to include the latest changes by the developers. This is similar to the idea of updating the CMS platform since it helps patch security issues and add new features.
Did you get a report from Google Search Console informing you of a coverage issue? We can review the coverage issues, fix the problems, and update you on the results. This will help your search engine rankings by making Google happy!
Have you ever noticed information like reviews or product prices in the listing of a Google organic search result? This is brought to you by structured data, which is a standardized way of describing the content on the web page, whether it be of a local business, ecommerce product, or some other data type.
Adding Open Graph Tags to your website will help search engines better understand your page content and improve the appearance of your website in social media platforms when people share links to your website.
Are you interested in adding Google Tag Manager to your website to help you manage custom scripts more easily? No problem! We can add Google Tag Manager to your website and even give you a crash course in using GTM.
If you are interested in understanding the benefit of an online advertising campaign, it is important to set up conversion tracking. This will help you understand where your conversions are coming from, such as a Google search or social media campaign.
Are large images slowing down your website? No problem! We can run all your images through our image compression tools to speed up your website! Another option is to set up recurring image compression for newly added images!
If your website is still running Universal Analytics, we can help you make the switch to GA4! This is often a simple change, but you will need to get accustomed to the new interface and conversion tracking methods.
Do you want to try live chat on your website? We can recommend live chat systems, install the tracking code, and configure the chat widget to match your branding!
Have you noticed large error_log files on your hosting account? Maybe errors are being outputted on your website? Our web developers can fix broken websites and recommend other site improvements.
If spambots are attacking your contact forms, we can set up a checkbox or invisible reCaptcha to help minimize unwanted submissions on your lead generation forms.
Are you interested in installing a caching plugin on your website, but not sure how to properly configure the settings for the best website performance? Let us make recommendations and configure your caching systems!
To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.
Are you being bombarded with fake orders, contact submissions or live chats from a specific IP address or network? We can help configure IP restrictions to prevent malicious traffic from interacting with your website.
Do you want to create a backup of your website? We can help you create one-time or scheduled backups that are stored locally or at an offsite location.
It is often recommended that you use a development or staging website before proceeding with a major upgrade or extension installation. If you'd like help creating and managing that dev environments, just let us know!
Do you prefer to make data-driven web design changes? If so, we can help you use A/B testing procedures to collect user-data that supports potential website changes.
Are you launching a new website or removing pages from your website? You should create 301 redirects. We've seen businesses lose significant organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, or CMS platforms.
Do you need help learning how to make changes to your website? If your site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
The previously mentioned tasks are just a glimpse of what we view as possible website maintenance services. In fact, website maintenance is really anything a web developer or digital marketer does to your website to improve it.
The starting price for our website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour.
If you purchase a website maintenance retainer, there are no contracts, hidden fees, expirations, or minimum deductions.
Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, working on the request, providing feedback, and logging the task usually takes at least 10 minutes of time.
To keep you informed of the time usage on your pre-purchased web maintenance retainer, you'll receive a monthly update letting you know how much time remains on your account.
Tired of being warned about available updates? Worried about website downtime? Let our web development team take care of both worries through proactive website management!
Here is a list of what is included in our website management plans:
We have an in-house team of website experts ready to perform platform updates, theme updates, and plugin/extension updates on a quarterly or monthly schedule for WordPress or WooCommerce websites!
We store remote backups of your website and database to minimize the risk of data loss.
We monitor your website for service outages within our uptime monitoring system.
If your website goes down, an alert will be sent to our web developers to allow us to investigate the issue.
Our website management plans are offered in monthly and quarterly options. This allows you to choose how often our team processes remote backups and installs available website updates.
We have a diverse team of web designers and ecommerce developers who have been immersed in multiple website platforms over the years. That said, it is better to become a master of a few website and ecommerce platforms rather than try to working in them all.
For that reason, our website maintenance agency specializes in the most popular website platforms:
In the past, we provided website maintenance services for Joomla, Laravel, BigCommerce, and Magento platforms. Unfortunately, we decided to move away from those platforms to allow our website maintenance experts to focus more on training and support within the other more common website systems. We do still help out with those platforms on a limited basis, though.
Website maintenance is the process of ensuring that your site is running as smoothly and efficiently as possible.
There are many tasks involved in this process, such as checking for broken links, reviewing your website's performance, monitoring uptime, and verifying plugins are activated and working.
We are often asked for a website maintenance plan by larger companies looking to establish routines and procedures within their IT department.
We are happy to help you develop a web maintenance plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.
Regular website maintenance ensures that your site stays current, functional, and secure. By keeping your website updated, you'll provide a smooth user experience, maintain search engine rankings, and ensure that any potential vulnerabilities are addressed promptly.
If you are a website management client, our standard practice is to perform monthly or quarterly check-ups for security patches, plugin updates, and other essential maintenance tasks. If you are a website maintenance client, we typically don't update your website until you ask us to perform a change for you.
Yes, our agency provides a dedicated website manager for each client. This manager will understand your website's unique needs, ensure timely updates, discuss your needs with our development team, and be your point of contact for any questions or concerns.
If you are a website management client, we will have uptime monitoring configured to alert us of downtime. If you are only a website maintenance client, we will need you to reach out to let us know your website is experiencing an issue.
Absolutely! As part of our website management services, we routinely implement security patches, conduct malware scans, and ensure that all protective measures are up-to-date to safeguard your website from potential threats. For maintenance-only clients, we are generally more reactive than proactive, so we will likely need you to request such services.
For web hosting clients, we perform automated daily and weekly backups. For website management clients, we perform on-demand backups prior to installing updates. For website maintenance clients, we often do not have recent backups and rely on you or your web hosting service to have fresh backups in-place. The ultimately responsibility for website backups falls on you, the business owner. If you take the time to read the terms of service of your web hosting provider, you will likely notice several disclaimers regarding data loss. We recommend you learn how to generate your own backups, regardless of who you hire for website maintenance, management, or hosting.
Yes, content updates are a part of our maintenance services. Whether you need to add new pages, update existing content, or post blog articles, our team can assist in ensuring your content remains fresh and relevant.
We're here to support any enhancements or additions you'd like to make. Whether you're considering integrating a new tool, adding a shopping cart, or any other website feature, we'll guide you through the process and handle the implementation.
All website maintenance services are billed on a time-and-materials basis. You can pre-pay for a website maintenance block and receive a discounted hourly rate, or as an existing client you can opt for monthly invoices at a slightly higher hourly rate.
If the issue is related to our web hosting services, we'll have server administrators alerted to begin resolving the issue immediately. However, we do not have web developers on-call on nights and weekends. We recommend you refrain from modifying your website outside of our normal business hours.
Our team is skilled in a variety of platforms and content management systems, including WordPress, Joomla, Magento, Shopify, BigCommerce, Laravel and more. However, we are currently only able to onboard new clients in WordPress, Shopify, and Magento.
When talking with prospective website maintenance clients, we are often asked what is considered billable time. You will find the answers vary greatly within the website support industry.
In some situations, you may find a website maintenance company to charge a much higher hourly rate, but not bill out for client communication or task organization. Likewise, there are website support companies like us, who charge a more affordable hourly rate, but also bill out for most communication and organization.
To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your website.
Before signing up for a website maintenance package, it is important to ask the web maintenance company some questions about how their services work.
This will help you get a better idea of the relationship you will have with their website maintenance team before you make a payment and hand over website access.
Let's go over some simple questions to ask:
We find it beneficial to run these questions by any website services company before purchasing their website maintenance packages.
This practice will provide you with a much better understanding of the future relationship, the security of your website, and the expected turnaround time for important maintenance requests.
When searching for professional website designers in the United States, it's critical to review their website design portfolio to make sure they have experience in your website platform. It is also a good idea to assess their communication, availability, and project management so you know what to expect throughout the web design project.
When looking for the best web designers serving Canada, it's important to review their web design portfolio to make sure they have experience in your website platform. It is also a good idea to assess their communication, availability, and project management so you know what to expect throughout the website project.