Our team doesn't just build fantastic websites; we also offer website maintenance and support services because we know questions and concerns come up!
We are a web maintenance company with a team of website experts that works from a single location and never outsources website support services.
This makes our website maintenance company the perfect choice to provide all your web services, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your business website.
You'll enjoy working with our team for your website maintenance services because of the emphasis we put on availability and communication. If you need something simple done the same day or have a complex question that is best explained over the phone, you'll have no problem getting in touch with a member of our website team to make it happen!
We view website maintenance to be a reactive support service. If you have a question or concern about your website, just reach out for help. Our web developers can solve nearly any website problem you encounter.
There are a few examples of website issues that might require service from a web maintenance agency:
The previously mentioned tasks are just a glimpse of what we view as possible website maintenance services. In fact, website maintenance is really anything a web developer or digital marketer does to your website to improve it.
The starting price for our website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour.
If you purchase a website maintenance retainer, there are no contracts, hidden fees, expirations, or minimum deductions.
Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, working on the request, providing feedback, and logging the task usually takes at least 10 minutes of time.
To keep you informed of the time usage on your pre-purchased web maintenance retainer, you'll receive a monthly update letting you know how much time remains on your account.
Tired of being warned about available updates? Worried about website downtime? Let our web development team take care of both worries through proactive website management!
Here is a list of what is included in our website management plans:
We have an in-house team of website experts ready to perform platform updates, theme updates, and plugin/extension updates on a quarterly or monthly schedule for WordPress or WooCommerce websites!
We store remote backups of your website and database to minimize the risk of data loss.
We monitor your website for service outages within our uptime monitoring system.
If your website goes down, an alert will be sent to our web developers to allow us to investigate the issue.
Our website management plans are offered in monthly and quarterly options. This allows you to choose how often our team processes remote backups and installs available website updates.
We have a diverse team of web designers and web developers who have been immersed in multiple website platforms over the years. That said, it is better to become a master of a few website and ecommerce platforms rather than try to specialize in them all.
For that reason, our website maintenance agency tends to service only the most popular website platforms:
In the past, we provided website maintenance services for Joomla, BigCommerce, and Magento platforms. Unfortunately, we decided to move away from those platforms to allow our website maintenance experts to focus more on training and support within the other more common website systems.
At some point in time, every website on the internet will eventually require some form of website maintenance. The reason is simply that the internet is always changing.
Not to worry though, our web maintenance is affordable!
Here are some common reasons why a website might require website maintenance services:
As you can see, there are many reasons a website may require maintenance above and beyond the obvious reasons of just wanting to update something on the website or fix a broken website feature.
It is important to understand the future needs of your website when planning budgets and schedules.
We are often asked for detailed examples of website maintenance requests that might come up after a website launch.
Some of them are related to fixing a broken website, while others are needed to keep your website updated and relevant!
Here are several examples of website maintenance services we've been asked to perform in the past and would be more than happy to provide to you!
A simple change to your website might include updating a paragraph on a page, swapping out an image, or adding a new page. These are just normal, routine web maintenance tasks to keep content fresh for search engines and visitors.
If your website isn't running as fast as it once was, we can review your website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor database queries, and other problems. This will help improve page load times, which are beneficial to UX and SEO.
If your website is running on a content management system, like WordPress, it is important to keep the platform updated. This helps improve security and bring in new functionality. The updates are often quick to perform and rarely break a website, which is a win-win!
If your website has functionality developed and maintained by a third-party, it is important to update those plugins and extensions to include the latest changes by the developers. This is similar to the idea of updating the CMS platform since it helps patch security issues and add new features.
Did you get a report from Google Search Console informing you of a coverage issue? We can review the coverage issues, fix the problems, and update you on the results. This will help your search engine rankings by making Google happy!
Have you ever noticed information like reviews or product prices in the listing of a Google organic search result? This is brought to you by structured data, which is a standardized way of describing the content on the web page, whether it be of a local business, ecommerce product, or some other data type.
Adding Open Graph Tags to your website will help search engines better understand your page content and improve the appearance of your website in social media platforms when people share links to your website.
Are you interested in adding Google Tag Manager to your website to help you manage custom scripts more easily? No problem! We can add Google Tag Manager to your website and even give you a crash course in using GTM.
If you are interested in understanding the benefit of an online advertising campaign, it is important to set up conversion tracking. This will help you understand where your conversions are coming from, such as a Google search or social media campaign.
Are large images slowing down your website? No problem! We can run all your images through our image compression tools to speed up your website! Another option is to set up recurring image compression for newly added images!
If your website is still running Universal Analytics, we can help you make the switch to GA4! This is often a simple change, but you will need to get accustomed to the new interface and conversion tracking methods.
Do you want to try live chat on your website? We can recommend live chat systems, install the tracking code, and configure the chat widget to match your branding!
Have you noticed large error_log files on your hosting account? Maybe errors are being outputted on your website? Our web developers can fix broken websites and recommend other site improvements.
If spambots are attacking your contact forms, we can set up a checkbox or invisible reCaptcha to help minimize unwanted submissions on your lead generation forms.
Are you interested in installing a caching plugin on your website, but not sure how to properly configure the settings for the best website performance? Let us make recommendations and configure your caching systems!
To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.
Are you being bombarded with fake orders, contact submissions or live chats from a specific IP address or network? We can help configure IP restrictions to prevent malicious traffic from interacting with your website.
Do you want to create a backup of your website? We can help you create one-time or scheduled backups that are stored locally or at an offsite location.
It is often recommended that you use a development or staging website before proceeding with a major upgrade or extension installation. If you'd like help creating and managing that dev environments, just let us know!
Do you prefer to make data-driven web design changes? If so, we can help you use A/B testing procedures to collect user-data that supports potential website changes.
Are you launching a new website or removing pages from your website? You should create 301 redirects. We've seen businesses lose significant organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, or CMS platforms.
Do you need help learning how to make changes to your website? If your site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
Website maintenance is the process of ensuring that your site is running as smoothly and efficiently as possible.
There are many tasks involved in this process, such as checking for broken links, reviewing your website's performance, monitoring uptime, and verifying plugins are activated and working.
We are often asked for a website maintenance plan by larger companies looking to establish routines and procedures within their IT department.
We are happy to help you develop a web maintenance plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.
Website maintenance is the act of making a positive change to your website, such as upgrading your CMS platform, adding a new web page, changing out images, scanning for malware, or tweaking the design.
Not really, it generally costs around $100/hour to have a website maintenance company perform work on your website. If you need a specialty service, such as custom programming or mobile app development, the hourly rate is often higher.
If your website was built in a content management system, such as WordPress, then it should be possible for you to handle basic website updates on your own. If you run into trouble, just reach out to a web maintenance company for help.
If you are making simple changes to your website, it isn't often necessary to place your website into a maintenance mode. This will have the negative effect of turning away search engines and website visitors. Instead, we recommend making changes on the live site, or testing them on a development / staging website first if they are more impactful.
When talking with prospective website maintenance clients, we are often asked what is considered billable time. You will find the answers vary greatly within the website support industry.
In some situations, you may find a website maintenance company to charge a much higher hourly rate, but not bill out for client communication or task organization. Likewise, there are website support companies like us, who charge a more affordable hourly rate, but also bill out for most communication and organization.
To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your website.
Before signing up for a website maintenance package, it is important to ask the web maintenance company some questions about how their services work.
This will help you get a better idea of the relationship you will have with their website maintenance team before you make a payment and hand over website access.
Let's go over some simple questions to ask:
We find it beneficial to run these questions by any website services company before purchasing their website maintenance packages.
This practice will provide you with a much better understanding of the future relationship, the security of your website, and the expected turnaround time for important maintenance requests.
When searching for professional website support experts in the United States, it is critical to review their work history to ensure they have experience in your CMS or ecommerce platform. Beyond that, look for online reviews that confirm communication and availability has been great for other customers.
Learn more about how our USA-based website maintenance company has helped businesses in your area.
When looking for the best website maintenance experts serving Canada, it is important to review their work history to ensure they have experience in your CMS or ecommerce platform. Beyond that, look for online reviews that suggest communication and availability has been good for other clients.
Check out how we've helped businesses in your area with their website maintenance.