Need help with your WooCommerce store? Our WooCommerce support agency helps with store management, plugin updates, page speed, new features, and more!
We are a WooCommerce support company with a team of ecommerce web developers who work from a single location. For this reason, we never outsource WooCommerce support services.
This makes our WooCommerce maintenance company the perfect choice to provide all your ecommerce website services, including WordPress upgrades, WooCommerce theme updates, plugin updates, page speed fixes, product page improvements, malware removal, and routine site updates.
You'll enjoy working with our agency for your WordPress maintenance and support services because of the emphasis we put on availability and communication. If you need a simple task completed the same day or have a complex question that is best explained over the phone, you'll likely have no problem getting in touch with us to make it happen!
We view WooCommerce maintenance to be a reactive support service. If you have a question or concern about your website, just reach out for help. Our WooCommerce developers can solve nearly any website problem you encounter.
There are a few examples of website issues that might require service from a WooCommerce support agency:
A simple change to your WordPress and WooCommerce website might include updating a paragraph on a page, swapping out an image, adding a new page, creating a new product, rearranging categories, etc. These are just normal, routine web maintenance tasks on a WooCommerce site to keep content fresh for both search engines and visitors.
If your website isn't running as fast as it once was, we can review your WordPress site for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and much more. This will help improve page load times, which are beneficial to user experience and WooCommerce SEO.
If you operate a WooCommerce store, it is important to keep it updated. This helps improve WordPress and WooCommerce security and functionality - sometimes the updates are even relatively quick to perform!
If your ecommerce platform has functionality developed and maintained by a third-party, it is important to update those plugins to include the latest changes by their developers. This is similar to updating WooCommerce, since it too is a plugin. This is similar to the idea of updating WordPress since it helps patch security and functionality issues.
Did you get a report from Google Search Console telling you about a coverage issue? If so, we can review the coverage issues, fix the problems, and update you on the results. This will help your product page's search engine rankings by making Google happy!
Have you ever noticed information like reviews or product prices in the listing of a Google organic search result? This is brought to you by structured data, which is a standardized way of describing the content on a web page, whether it be of a local business, ecommerce product or some other common data type.
Adding Open Graph Tags to WooCommerce will help search engines better understand your page content and improve the appearance of your ecommerce products in social media platforms when people share links to your product pages.
Are you interested in adding Google Tag Manager to your website to help you manage custom scripts more easily? No problem! We can add Google Tag Manager to your WooCommerce website and even give you a crash course in using Google Tag Manager.
If you are interested in understanding the benefit of a online marketing campaign, it is important to setup conversion tracking on your WordPress ecommerce website. This will help you understand where your ecommerce conversions are coming from, such as a Google search or a Bing Ads campaign.
Are huge product images slowing down your ecommerce website? No problem! We can run your images through an image compression tool and even set up recurring image compression for future images added to your WordPress media library!
Do you want to try live chat on your ecommerce website? We can make recommendations on the best live chat systems for your ecommerce business requirements, install the live chat code in WooCommerce, and configure the design of the widget to match your online store's branding!
Have you noticed large error_log files on your hosting account? We can help diagnose the issue and update programming code or fix WordPress issues (WooCommerce theme issues, payment gateway errors, shipping quote errors, etc) to prevent recurring error messages.
If spambots are attacking your WooCommerce checkout, we can set up a checkbox reCaptcha or invisible reCaptcha to help minimize unwanted orders from being placed on your online store from a carding attack.
Are you interested in installing a caching plugin to help improve your WooCommerce performance, but not sure how to properly configure the settings for best page speed performance? We can help recommend caching plugins, or just install and configure one for you!
To help improve email deliverability, we can configure your WooCommerce installation and contact forms to send transactional emails through an SMTP account instead of PHP mail.
Are you being bombarded with fake orders, contact submissions or live chats from a specific network? We can help setup IP restrictions to prevent malicious traffic from interacting with your WooCommerce store.
Do you want to create a backup of your WooCommerce store? We can help you create one-time or scheduled backups that store locally or at an offsite location.
It is often recommended that you setup a development or staging website before proceeding with a major WooCommerce update or plugin installation. If you'd like help creating and managing that WooCommerce staging site, just let us know!
Do you prefer to make WooCommerce design changes based on statistical data regarding how users interact with your ecommerce pages? If so, we can help you implement A/B testing in WooCommerce to gather data to help inform you of the best choice between two or more design layouts.
Are you launching a new ecommerce store or removing pages from your WooCommerce website? You should create 301 redirects! We've seen businesses lose huge amounts of organic traffic due to widespread broken URLs. We can help you create 301 redirects within .htaccess files, nginx templates, or within redirect plugins.
Do you need help learning how to make changes to your ecommerce site? We can help you learn how to process orders, change shipping settings, create categories, create simple or variable products, create subscription products, and much more! If your ecommerce store was developed in WooCommerce then we'll be happy to help!
The previously mentioned tasks are just a glimpse of what we view as possible WooCommerce maintenance services. In fact, website maintenance is really anything a WooCommerce developer or digital marketer does to your website to improve it.
The starting price for our website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour.
If you purchase a website maintenance retainer, there are no contracts, hidden fees, expirations, or minimum deductions.
Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, working on the request, providing feedback, and logging the task usually takes at least 10 minutes of time.
To keep you informed of the time usage on your pre-purchased web maintenance retainer, you'll receive a monthly update letting you know how much time remains on your account.
Tired of being warned about available updates? Worried about website downtime? Let our web development team take care of both worries through proactive website management!
Here is a list of what is included in our website management plans:
We have an in-house team of website experts ready to perform platform updates, theme updates, and plugin/extension updates on a quarterly or monthly schedule for WordPress or WooCommerce websites!
We store remote backups of your website and database to minimize the risk of data loss.
We monitor your website for service outages within our uptime monitoring system.
If your website goes down, an alert will be sent to our web developers to allow us to investigate the issue.
Our website management plans are offered in monthly and quarterly options. This allows you to choose how often our team processes remote backups and installs available website updates.
At some point in time, every WooCommerce storefront on the internet will eventually require some form of web maintenance. The reason is simply that the internet is always changing.
Not to worry though, our WooCommerce support cost isn't overly expensive so it should be affordable for you to maintain your website!
Here are some common reasons why WordPress sites with WooCommerce might require website maintenance services:
As you can see, there are many reasons WooCommerce ecommerce websites may require maintenance above and beyond the obvious reasons of just wanting to update something on the website.
It is important to understand the future needs of your website when planning budgets and schedules.
We are often asked for a WooCommerce store maintenance plan by larger companies looking to establish routines and procedures within their IT department.
We are happy to help you develop a WooCommerce support plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.
Taking care of this now will help minimize website downtime in the future.
WordPress, while user-friendly, requires consistent updates for its core, themes, and plugins (with WooCommerce being a plugin). Regular maintenance ensures your site remains secure, fast, and compatible with the latest web technologies, providing a safe shopping experience for your customers.
We typically recommend you have updates installed on a monthly basis. However, critical security updates should be applied immediately to ensure your store is always protected from vulnerabilities. If you add one of our WooCommerce management plans, we'll take care of those updates for you on a routine basis. Otherwise, just send in a request and we'll handle it within your WooCommerce maintenance service.
Yes, our agency assigns a dedicated WooCommerce manager for each client. This project manager will understand your site's individual requirements, keep you informed of task updates, plan out work with our WooCommerce team, and be your go-to contact for any website-related questions.
We prefer to test plugin updates in a development environment, assuming you are okay with the extra maintenance time spent on that precaution. If a conflict arises, we'll identify an alternative solution or roll back to the previous version, ensuring your live store remains unaffected.
We suggest you have us install a WordPress security plugin to help with routine security improvements. From there, it is a good idea to check if you have a backup policy in place, if you are using strong passwords, if you've disabled unnecessary admin accounts, etc. It is also a good idea to check if your WooCommerce hosting provider includes malware scanning.
For WooCommerce hosting clients, we automatically perform automated daily and weekly backups. For WooCommerce management clients, we perform on-demand backups prior to installing updates. For WooCommerce maintenance clients, we often do not have recent backups and rely on you or your WooCommerce hosting service to have fresh backups available. The ultimately responsibility for website backups falls on you, the business owner. If you take the time to read the terms of service of your web hosting provider, you will likely notice several disclaimers regarding data loss. We recommend you learn how to generate your own backups, regardless of who you hire for WooCommerce website maintenance, management, or hosting.
Absolutely! Part of our example WooCommerce maintenance services include content updates. Whether it's posting new blog articles, updating product details, or modifying page content, our developers have you covered.
We can help with that! Just let us know your requirements, and we'll find, test, and install the plugin or theme that you require. Please be aware theme changes are often large projects!
If the issue is related to our web hosting services, we'll have server administrators alerted to begin resolving the issue immediately. However, we do not have WooCommerce developers available on nights and weekends. We recommend you refrain from modifying your WordPress site outside of our normal business hours.
All WooCommerce support services are billed on a time-and-materials basis. You can pre-pay for a WooCommerce maintenance block of time to receive a discounted hourly rate, or as an existing client you can opt for monthly invoices at a slightly higher hourly rate.
When talking with prospective WooCommerce website maintenance clients, we are often asked what is considered billable time. You will find the answers vary greatly within the WooCommerce support industry.
In some situations, you may find a WooCommerce maintenance company to charge a much higher hourly rate, but not bill out for client communication or task organization. Likewise, there are WooCommerce website support companies like us, who charge a more affordable hourly rate, but also bill out for most communication and organization.
To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your WooCommerce website.
Before signing up for a WooCommerce maintenance package, it is important to ask the WooCommerce support company some questions about how their web services work.
This will help you get a better idea of the relationship you will have with the WooCommerce site maintenance team before you give them money, provide them WooCommerce access, and give them complete access to your website for one of their WooCommerce support packages.
Let's go over some simple questions to ask:
We find it beneficial to run these questions by any WooCommerce services company before purchasing their website maintenance packages.
This practice will provide you with a much better understanding of the future relationship, the security of your website, and the expected turnaround time for important maintenance requests.
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