WooCommerce Support & Maintenance Services

Supporting WooCommerce Sites

We don't just build fantastic WooCommerce stores; we also offer website maintenance and support services because we know questions and concerns come up!

500+ active clients
500+
Satisfied Digital Marketing Clients
18 years in business
2004
Founded 18+ Years Ago
20+ Onsite experts
14+
Onsite Experts (No Outsourcing)
WooCommerce Services

Hire an Expert WooCommerce Support Company

We are a WooCommerce support company with a team of ecommerce web developers who work from a single location. For this reason, we never outsource WooCommerce support services.

This makes our WooCommerce maintenance company the perfect choice to provide all your ecommerce website services, including WordPress upgrades, WooCommerce theme updates, plugin updates, page speed fixes, product page improvements, malware removal, and routine site updates.

You'll enjoy working with our agency for your WordPress maintenance and support services because of the emphasis we put on availability and communication. If you need a simple task completed the same day or have a complex question that is best explained over the phone, you'll likely have no problem getting in touch with us to make it happen!

Our WooCommerce Maintenance & Support Services

We view WooCommerce maintenance to be a reactive support service. If you have a question or concern about your website, just reach out for help. Our WooCommerce developers can solve nearly any website problem you encounter.

There are a few examples of website issues that might require service from a WooCommerce support agency:

  • Upgrading WooCommerce to the latest version
  • Installing plugin updates
  • Adding new web pages
  • Writing new blog content
  • Improving the navigation structure
  • Improving page speed
  • Helping you pass Google Core Web Vitals
  • Taking website backups
  • Modifying your store's design or layout
  • Fixing SEO site audit issues
  • Resolving Google Search Console coverage issues
  • Implementing WooCommerce SEO features
  • Investigating website glitches
  • Improving mobile layout and user experience

The previously mentioned tasks are just a glimpse of what we view as possible WooCommerce maintenance services. In fact, website maintenance is really anything a WooCommerce developer or digital marketer does to your website to improve it.

A Few of Our WooCommerce Experts

Ashton H Jake F Justin F Dana C Micah S Drew P

Cost of a WooCommerce Maintenance Retainer

The starting price for our website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour.

If you purchase a website maintenance retainer, there are no contracts, hidden fees, expirations, or minimum deductions.

Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, working on the request, providing feedback, and logging the task usually takes at least 10 minutes of time.

To keep you informed of the time usage on your pre-purchased web maintenance retainer, you'll receive a monthly update letting you know how much time remains on your account.

Invoiced Monthly

$ 119.50/hr

  • Existing Clients Only
  • Any Time Spent Billed Monthly
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
Contact Us

Pre-Purchased Block of Time

As Low As $99.95/hr

  • Dedicated Account Manager
  • No Contracts, Auto-Renewals, or Expirations
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
Purchase Now!

Our WooCommerce Management Services

Tired of being warned about available updates? Worried about website downtime? Let our web development team take care of both worries through proactive website management!

Here is a list of what is included in our website management plans:

1.) Proactive Website Updates

We have an in-house team of website experts ready to perform platform updates, theme updates, and plugin/extension updates on a quarterly or monthly schedule for WordPress or WooCommerce websites!

  1. Backup: We start by taking backups of your website files and database.
  2. Update: Next, we manually install any available updates on your website.
  3. Test: After the updates have been installed, we test your website for issues.
  4. Finalize: If the upgrades were successful, you'll be better protected against security threats and malware! If the updates aren't successful, we'll discuss next steps.

2.) Remote Website Backups

We store remote backups of your website and database to minimize the risk of data loss.

3.) Website Uptime Monitoring

We monitor your website for service outages within our uptime monitoring system.

If your website goes down, an alert will be sent to our web developers to allow us to investigate the issue.

Cost of WooCommerce Management Plan

Our website management plans are offered in monthly and quarterly options. This allows you to choose how often our team processes remote backups and installs available website updates.

Quarterly Management

$ 150/qtr

  • Quarterly Updates to WordPress, Themes, and Plugins
  • Functionality Testing after Updates are Installed
  • Remote Storage of Backup Files
  • Uptime Monitoring with Alerts to our Web Developers

Monthly Management

$ 125/mo

  • Monthly Updates to WordPress, Themes, and Plugins
  • Functionality Testing after Updates are Installed
  • Remote Storage of Backup Files
  • Uptime Monitoring with Alerts to our Web Developers

Who Needs WooCommerce Help

At some point in time, every WooCommerce storefront on the internet will eventually require some form of web maintenance. The reason is simply that the internet is always changing.

Not to worry though, our WooCommerce support cost isn't overly expensive so it should be affordable for you to maintain your website!

Here are some common reasons why WordPress sites with WooCommerce might require website maintenance services:

  • When a hosting company upgrades their servers, they might remove older versions of PHP that your website was originally intended to use. When this happens, you need to refactor your web application or upgrade to a newer PHP framework that supports the latest version.
  • When WooCommerce releases new versions they eventually must deprecate the old versions so their teams can focus on maintaining the newer codebases. This means you will need a WooCommerce support expert to upgrade your website to the newer version of WooCommerce.
  • When a WooCommerce site has become a victim of malware, or some other form of malicious activity, the website will need to be reviewed for security exploits and cleaned of malware. The service of malware removal can be a time-consuming activity, and often happens because the website owner wasn't being mindful of the earlier WooCommerce web maintenance examples.
  • When the content on your website, which explains your organization, products, or services becomes outdated and needs to be refreshed to help ensure future visitors receive accurate information about your operation. This type of WooCommerce support is critical to ensuring your website is benefiting you.

As you can see, there are many reasons WooCommerce ecommerce websites may require maintenance above and beyond the obvious reasons of just wanting to update something on the website.

It is important to understand the future needs of your website when planning budgets and schedules.

Detailed Examples of WooCommerce Maintenance Requests

We are often asked for detailed examples of WooCommerce support requests that might come up after the launch of a website.

Here are several examples of website maintenance services for WooCommerce sites we've been asked to perform in the past and would be more than happy to provide to you!

Simple Content Changes

A simple change to your WordPress and WooCommerce website might include updating a paragraph on a page, swapping out an image, adding a new page, creating a new product, rearranging categories, etc. These are just normal, routine web maintenance tasks on a WooCommerce site to keep content fresh for both search engines and visitors.

Page Speed Improvements

If your website isn't running as fast as it once was, we can review your WordPress site for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and much more. This will help improve page load times, which are beneficial to user experience and SEO.

WordPress Upgrades & WooCommerce Updates

If you operate a WooCommerce store, it is important to keep it updated. This helps improve WordPress and WooCommerce security and functionality - sometimes the updates are even relatively quick to perform!

Plugin Updates

If your ecommerce platform has functionality developed and maintained by a third-party, it is important to update those plugins to include the latest changes by their developers. This is similar to updating WooCommerce, since it too is a plugin. This is similar to the idea of updating WordPress since it helps patch security and functionality issues.

Google Search Console Fixes

Did you get a report from Google Search Console telling you about a coverage issue? If so, we can review the coverage issues, fix the problems, and update you on the results. This will help your product page's search engine rankings by making Google happy!

Structured Data

Have you ever noticed information like reviews or product prices in the listing of a Google organic search result? This is brought to you by structured data, which is a standardized way of describing the content on a web page, whether it be of a local business, ecommerce product or some other common data type.

Open Graph Tags

Adding Open Graph Tags to WooCommerce will help search engines better understand your page content and improve the appearance of your ecommerce products in social media platforms when people share links to your product pages.

Google Tag Manager

Are you interested in adding Google Tag Manager to your website to help you manage custom scripts more easily? No problem! We can add Google Tag Manager to your WooCommerce website and even give you a crash course in using Google Tag Manager.

Ecommerce Conversion Tracking

If you are interested in understanding the benefit of a online marketing campaign, it is important to setup conversion tracking on your WordPress ecommerce website. This will help you understand where your ecommerce conversions are coming from, such as a Google search or a Bing Ads campaign.

Image Optimization

Are huge product images slowing down your ecommerce website? No problem! We can run your images through an image compression tool and even set up recurring image compression for future images added to your WordPress media library!

Live Chat

Do you want to try live chat on your ecommerce website? We can make recommendations on the best live chat systems for your ecommerce business requirements, install the live chat code in WooCommerce, and configure the design of the widget to match your online store's branding!

Error Fixes

Have you noticed large error_log files on your hosting account? We can help diagnose the issue and update programming code or fix WordPress issues (WooCommerce theme issues, payment gateway errors, shipping quote errors, etc) to prevent recurring error messages.

reCaptcha Protection

If spambots are attacking your WooCommerce checkout, we can set up a checkbox reCaptcha or invisible reCaptcha to help minimize unwanted orders from being placed on your online store from a carding attack.

Caching Plugins

Are you interested in installing a caching plugin to help improve your WooCommerce performance, but not sure how to properly configure the settings for best page speed performance? We can help recommend caching plugins, or just install and configure one for you!

SMTP Email

To help improve email deliverability, we can configure your WooCommerce installation and contact forms to send transactional emails through an SMTP account instead of PHP mail.

IP Restrictions

Are you being bombarded with fake orders, contact submissions or live chats from a specific network? We can help setup IP restrictions to prevent malicious traffic from interacting with your WooCommerce store.

Automated Website Backups

Do you want to create a backup of your WooCommerce store? We can help you create one-time or scheduled backups that store locally or at an offsite location.

Development / Staging Environments

It is often recommended that you setup a development or staging website before proceeding with a major WooCommerce update or plugin installation. If you'd like help creating and managing that WooCommerce staging site, just let us know!

A/B or Multivariate Testing

Do you prefer to make WooCommerce design changes based on statistical data regarding how users interact with your ecommerce pages? If so, we can help you implement A/B testing in WooCommerce to gather data to help inform you of the best choice between two or more design layouts.

301 Redirects

Are you launching a new ecommerce store or removing pages from your WooCommerce website? You should create 301 redirects! We've seen businesses lose huge amounts of organic traffic due to widespread broken URLs. We can help you create 301 redirects within .htaccess files, nginx templates, or within redirect plugins.

WooCommerce Training

Do you need help learning how to make changes to your ecommerce site? We can help you learn how to process orders, change shipping settings, create categories, create simple or variable products, create subscription products, and much more! If your ecommerce store was developed in WooCommerce then we'll be happy to help!

Sample WooCommerce Website Maintenance Plan

We are often asked for a WooCommerce store maintenance plan by larger companies looking to establish routines and procedures within their IT department.

We are happy to help you develop a WooCommerce support plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.

Taking care of this now will help minimize website downtime in the future.

Annual WooCommerce support tasks to review

  • Ask your web hosting company if they have newer servers you can migrate to.
  • Check if your WordPress version or WooCommerce plugin has a new major release that will require an extensive website migration.
  • Attempt to restore a WooCommerce backup to ensure the data being stored is sufficient for full recovery.
  • Look at competitor websites to see if you are missing out on new ecommerce functionality for your own customers.
  • Perform a full WooCommerce security review to ensure nothing has been compromised or left vulnerable.
  • Verify structured data, open graph, and social links are all working properly.
  • Verify the necessity of any 3rd party tracking, live chat, or heat map scripts that are installed.
  • Remove any unnecessary WooCommerce staging websites.

Semi-annual WooCommerce maintenance tasks to review

  • Ensure you have access to your domain name and that it isn't expiring soon. This will be helpful when you have to process a domain name renewal.
  • Ensure you have access to your hosting account and that it isn't expiring soon.
  • Ensure you have access to your DNS in case you need to change anything.
  • Check if your SSL certificate will be expiring in the near future.
  • Verify your WooCommerce backup schedule is working properly.
  • Check if you have an automated image optimization service running.
  • Check if the WooCommerce store is throwing any console errors.

Monthly WooCommerce website maintenance tasks to review

  • Check for broken links on your WooCommerce storefront, which negatively impact user experience and SEO.
  • Check for WooCommerce performance issues from recent updates or changes on the website.
  • Check Google Search Console for any coverage issues on the WooCommerce site.
  • Provide some kind of update to your content to keep your website and its products fresh.
  • Check if there are available WooCommerce or plugin updates available.

WooCommerce Maintenance FAQs

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What Do You Consider Billable Time?

When talking with prospective website maintenance clients, we are often asked what is considered billable time. You will find the answers vary greatly within the website support industry.

In some situations, you may find a website maintenance company to charge a much higher hourly rate, but not bill out for client communication or task organization. Likewise, there are website support companies like us, who charge a more affordable hourly rate, but also bill out for most communication and organization.

To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your website.

Website maintenance services we do consider billable time:

  • Reading through lengthy emails to understand what is being requested.
  • Preparing responses to lengthy or complex email messages.
  • Helping you figure out your domain name or web hosting provider credentials.
  • Scheduling your website maintenance to be completed by the best team member.
  • Talking with you on the phone about new ideas or potential website changes.
  • Reviewing completed work for quality control purposes.
  • Providing you with training on how to handle administrative tasks.
  • Researching unique solutions to difficult questions you present our team.
  • Providing detailed time usage reports, beyond the automated monthly update email.
  • Helping you figure out email client issues within Microsoft Outlook, Apple Mail, etc.
  • Almost any other task that you request for your website or company.

Website maintenance services we do not consider billable time:

  • We do not charge you to talk about personal matters, such as the weather, a recent vacation, or a sporting event.
  • We do not charge you to respond to simple email messages that don't require research or lengthy feedback.
  • We do not charge you to hand accounting-related tasks, such as invoice generation, payment confirmations, etc.

Questions to Ask a WooCommerce Maintenance Company

Before signing up for a WooCommerce maintenance package, it is important to ask the WooCommerce support company some questions about how their web services work.

This will help you get a better idea of the relationship you will have with the WooCommerce site maintenance team before you give them money, provide them WooCommerce access, and give them complete access to your website for one of their WooCommerce support packages.

Let's go over some simple questions to ask:

  • How do you handle WordPress site security? Do you run security scans of WooCommerce stores?
  • What is the turnaround time for WooCommerce website maintenance requests?
  • Do you outsource your WooCommerce support services?
  • What are your WooCommerce website maintenance costs?
  • Do you have minimum deductions or minimum billable expenses for website updates?
  • What are your normal hours of operation?
  • Will you keep me informed about new updates within WooCommerce?

We find it beneficial to run these questions by any WooCommerce services company before purchasing their website maintenance packages.

This practice will provide you with a much better understanding of the future relationship, the security of your website, and the expected turnaround time for important maintenance requests.

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Hear what our customers are saying

Rummeles Fine Jewelry

Rummeles Fine Jewelry

Great company to deal with! They have a great team of people and are always there to answer any questions we have!
Cassie Richards

Cassie Richards

Working with WebCitz has been nothing but a great experience. David, Jake, Drew, and the rest of the team are easy to work with, accommodating, and very knowledgeable. WebCitz is a company that you can trust will be there when you need them most. If I’m having an issue or problem with a website, I can always count on a quick response and a timely solution.
Tara Candland

Tara Candland

Incredibly responsive, fast, and professional. They quickly understood the issue we were having with our site, which was fairly complicated, and were able to resolve it. They kept us updated in lay terms along the way so that we could understand how the issue was progressing.
Wendy Bottesi

Wendy Bottesi

Corey is so incredibly helpful!!!! He took the time and effort to make sure I had the help I needed! Above and beyond friendly! Helpful hints to navigate my website!! I felt so at ease! This is the company I will be sticking with and telling everyone about!!! A million times over thank you Corey!
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Kendrick Jacobs

Corey G at WebCitz was so professional and patient while helping us solve our issues. We appreciate his help so much. This company definitely needs more people like him. Amazing customer service! Thank you Corey G! (:
Alo Health

Alo Health

WebCitz designed our Alo Health website and did such a great job of walking us step-by-step through the process, knowing the tech world was not a strength of ours. We love that we are able to change content whenever we want, but if we run into problems, they are a quick email away. They have been responsive, reliable and efficient. Thanks, WebCitz!
WooCommerce Support for USA

When searching for professional website support experts in the United States, it is critical to review their work history to ensure they have experience in your CMS or ecommerce platform. Beyond that, look for online reviews that confirm communication and availability has been great for other customers.

Learn more about how our USA-based website maintenance company has helped businesses in your area.

WooCommerce Support for Canada

When looking for the best website maintenance experts serving Canada, it is important to review their work history to ensure they have experience in your CMS or ecommerce platform. Beyond that, look for online reviews that suggest communication and availability has been good for other clients.

Check out how we've helped businesses in your area with their website maintenance.

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