WooCommerce Support & Maintenance Services

Supporting WooCommerce Sites

We don't just build fantastic WooCommerce stores; we also offer website maintenance and support services because we know questions and concerns come up!

500+ active clients
Satisfied Digital Marketing Clients
18 years in business
Founded 18+ Years Ago
20+ Onsite experts
Onsite Experts (No Outsourcing)
WooCommerce Services

Hire an Expert WooCommerce Support Company

WebCitz has a large, on-site team of WooCommerce experts, which means we never outsource WooCommerce support services.

This makes our WooCommerce support company the perfect choice to provide all your ecommerce site maintenance. The most common types of website support services we provide to WooCommerce websites include installing plugin updates, adding new plugins, removing malware, improving page speed, updating page content, fixing mobile issues, adding new payment methods, adding new shipping methods, improving checkout conversion rates, and just about anything else related to improving a WooCommerce ecommerce website.

You'll enjoy working with our WooCommerce experts for your website maintenance services because of the emphasis we put on availability and communication. If you need something simple done the same day, or you have a complex question that is best explained over the phone, you'll have no problem getting in touch with a member of our WooCommerce support team to get help!

What is Involved in Maintaining WooCommerce Sites

Our WooCommerce experts view website maintenance to be a reactive support service that provides you with the appropriate WooCommerce web designer or WooCommerce web developer resources to solve nearly any ecommerce question. If you didn't already know, WooCommerce is an open source platform available within WordPress as a third-party plugin. There are many examples of WooCommerce issues that might require service from an ecommerce support agency specializing in providing WooCommerce help, including:

  • Upgrading your WordPress installation to the latest version.
  • Installing WooCommerce updates or plugin updates to improve security and functionality.
  • Adding new page content, or creating new products or categories.
  • Writing new blog content to help your website stay fresh.
  • Rearranging the navigation menu of your ecommerce website.
  • Improving page speed to help you outrank competitive ecommerce websites, or to pass Google Core Web Vitals.
  • Taking backups of your WordPress ecommerce platform.
  • Modifying the look and feel of your store's look and feel.
  • Fixing site audit issues or Google Search Console coverage problems.
  • Improving SEO by adding structured data, open graph tags, sitemaps, canonical tags, etc.
  • Investigating the cause and providing a solution to any other WooCommerce support issue.

The previously mentioned services are just a glimpse of what we view as possible WooCommerce support services. In fact, website support in WooCommerce is really anything a WooCommerce developer or WooCommerce expert does to your ecommerce website to change it in some manner.

Reactive WooCommerce Support

The reason we consider WooCommerce web maintenance to be a reactive service is that most online businesses wouldn't want a WooCommerce developer going into their website and changing things without their knowledge. When you choose to have our WooCommerce development agency maintain your website, we'll be your web support team on standby for any request. There are some WooCommerce support services we can provide proactively though.

View WooCommerce Maintenance Pricing

Proactive WooCommerce Support

Are you tired of keeping your WooCommerce storefront updated? Let our ecommerce web developers take care of your updates!

We have an in-house team of ecommerce maintenance experts ready to install platform updates, theme updates, and plugin updates on a monthly or bi-weekly schedule for your WooCommerce site!

This service is handled by experienced ecommerce developers. First, backups are taken of your website and its database prior to installing the updates. After the updates have been installed, the web developer will review your website's core functionality to ensure everything is operational. If functionality issues are found, we'll see if we can quickly resolve them without additional cost, otherwise we will roll the updates back and discuss options with you. If everything goes well, your WooCommerce store will have the latest versions installed and will be better protected against security threats and malware!

View WooCommerce Management Pricing

Emergency WooCommerce Support

Do you need the assurance of an experienced WooCommerce developer being available to work on your storefront outside of regular business hours? If so, you'll appreciate the benefits of our emergency WooCommerce support services!

Most of our emergency WooCommerce support customers operate high traffic online stores and need support availability on weekends or holidays, when ecommerce sales are often high. The lost revenue from broken functionality or unexpected downtime on an ecommerce store can be disastrous.

View Emergency WooCommerce Support Pricing

A Few of Our WooCommerce Experts

David W Ashton H Micah S Justin F Dana C Jake F

Who Needs WooCommerce Help

At some point in time, every WooCommerce storefront on the internet will eventually require some form of web maintenance. The reason is simply that the internet is always changing. Not to worry though, our WooCommerce support cost isn't overly expensive so it should be affordable for you to maintain your website! Here are some common reasons why WordPress sites with WooCommerce might require website maintenance services:

  • When a hosting company upgrades their servers, they may remove older versions of PHP that your website was originally developed to support. When this happens, you need to upgrade your plugins, update the WooCommerce core version, and potentially even fix outdated programming code in your WooCommerce theme. That's right, we do provide WooCommerce theme support for both paid themes and custom-developed themes. This will help ensure your WooCommerce website supports the newer PHP version. You can't expect custom WooCommerce functionality programmed in the past to work forever without any improvements.
  • When WooCommerce releases new versions they eventually must deprecate the old versions so their teams can focus on maintaining the newer codebases. This means you will need a WooCommerce support expert to upgrade your website to the newer version of WooCommerce.
  • When a WooCommerce site has become a victim of malware, or some other form of malicious activity, the website will need to be reviewed for security exploits and cleaned of malware. The service of malware removal can be a time-consuming activity, and often happens because the website owner wasn't being mindful of the earlier WooCommerce web maintenance examples.
  • When the content on your website, which explains your organization, products, or services becomes outdated and needs to be refreshed to help ensure future visitors receive accurate information about your operation. This type of WooCommerce support is critical to ensuring your website is benefiting you.

As you can see, there are many reasons WooCommerce ecommerce websites may require maintenance above and beyond the obvious reasons of just wanting to update something on the website. It is important to understand the future needs of your website when planning budgets and schedules.

How We Perform WooCommerce Maintenance & Support

We have an experienced WooCommerce support team who puts forth great effort to understand your maintenance needs, schedule your work in a timely fashion, and follow up with you after the tasks have been completed.

Most website support services start with an email from you, the WooCommerce store owner. That email is routed into our ticket system and automatically assigned to the project manager on your account. From there, anyone on our team experienced in WooCommerce can work on the ticket without delay, leading to faster turnaround time and simplified internal communication.

For requests that originate from phone or live chat, a similar process to handling your WooCommerce maintenance services unfolds. The support request is entered into our ticket system by the person in the conversation with you, which allows the work order to be routed to the most appropriate and available WooCommerce developer on our team.

We have 24x7x365 phone support and live chat receptionists who will take down your request and create a support ticket to be handled in the order it was received, or according to your service level agreement. Let's get started today! If you need help, just give us a call!

Example List of WooCommerce Website Maintenance Services

We are often asked for detailed examples of WooCommerce support requests that might come up after the launch of a website. Here are several examples of website maintenance services for WooCommerce sites we've been asked to perform in the past and would be more than happy to provide to you!

Simple Content Changes

A simple change to your WordPress and WooCommerce website might include updating a paragraph on a page, swapping out an image, adding a new page, creating a new product, rearranging categories, etc. These are just normal, routine web maintenance tasks on a WooCommerce site to keep content fresh for both search engines and visitors.

Page Speed Improvements

If your website isn't running as fast as it once was, we can review your WordPress site for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and much more. This will help improve page load times, which are beneficial to user experience and SEO.

WordPress Upgrades & WooCommerce Updates

If you operate a WooCommerce store, it is important to keep it updated. This helps improve WordPress and WooCommerce security and functionality - sometimes the updates are even relatively quick to perform!

Plugin Updates

If your ecommerce platform has functionality developed and maintained by a third-party, it is important to update those plugins to include the latest changes by their developers. This is similar to updating WooCommerce, since it too is a plugin. This is similar to the idea of updating WordPress since it helps patch security and functionality issues.

Google Search Console Fixes

Did you get a report from Google Search Console telling you about a coverage issue? If so, we can review the coverage issues, fix the problems, and update you on the results. This will help your product page's search engine rankings by making Google happy!

Structured Data

Have you ever noticed information like reviews or product prices in the listing of a Google organic search result? This is brought to you by structured data, which is a standardized way of describing the content on a web page, whether it be of a local business, ecommerce product or some other common data type.

Open Graph Tags

Adding Open Graph Tags to WooCommerce will help search engines better understand your page content and improve the appearance of your ecommerce products in social media platforms when people share links to your product pages.

Google Tag Manager

Are you interested in adding Google Tag Manager to your website to help you manage custom scripts more easily? No problem! We can add Google Tag Manager to your WooCommerce website and even give you a crash course in using Google Tag Manager.

Ecommerce Conversion Tracking

If you are interested in understanding the benefit of a online marketing campaign, it is important to setup conversion tracking on your WordPress ecommerce website. This will help you understand where your ecommerce conversions are coming from, such as a Google search or a Bing Ads campaign.

Image Optimization

Are huge product images slowing down your ecommerce website? No problem! We can run your images through an image compression tool and even set up recurring image compression for future images added to your WordPress media library!

Live Chat

Do you want to try live chat on your ecommerce website? We can make recommendations on the best live chat systems for your ecommerce business requirements, install the live chat code in WooCommerce, and configure the design of the widget to match your online store's branding!

Error Fixes

Have you noticed large error_log files on your hosting account? We can help diagnose the issue and update programming code or fix WordPress issues (WooCommerce theme issues, payment gateway errors, shipping quote errors, etc) to prevent recurring error messages.

reCaptcha Protection

If spambots are attacking your WooCommerce checkout, we can set up a checkbox reCaptcha or invisible reCaptcha to help minimize unwanted orders from being placed on your online store from a carding attack.

Caching Plugins

Are you interested in installing a caching plugin to help improve your WooCommerce performance, but not sure how to properly configure the settings for best page speed performance? We can help recommend caching plugins, or just install and configure one for you!

SMTP Email

To help improve email deliverability, we can configure your WooCommerce installation and contact forms to send transactional emails through an SMTP account instead of PHP mail.

IP Restrictions

Are you being bombarded with fake orders, contact submissions or live chats from a specific network? We can help setup IP restrictions to prevent malicious traffic from interacting with your WooCommerce store.

Automated Website Backups

Do you want to create a backup of your WooCommerce store? We can help you create one-time or scheduled backups that store locally or at an offsite location.

Development / Staging Environments

It is often recommended that you setup a development or staging website before proceeding with a major WooCommerce update or plugin installation. If you'd like help creating and managing that WooCommerce staging site, just let us know!

A/B or Multivariate Testing

Do you prefer to make WooCommerce design changes based on statistical data regarding how users interact with your ecommerce pages? If so, we can help you implement A/B testing in WooCommerce to gather data to help inform you of the best choice between two or more design layouts.

301 Redirects

Are you launching a new ecommerce store or removing pages from your WooCommerce website? You should create 301 redirects! We've seen businesses lose huge amounts of organic traffic due to widespread broken URLs. We can help you create 301 redirects within .htaccess files, nginx templates, or within redirect plugins.

WooCommerce Training

Do you need help learning how to make changes to your ecommerce site? We can help you learn how to process orders, change shipping settings, create categories, create simple or variable products, create subscription products, and much more! If your ecommerce store was developed in WooCommerce then we'll be happy to help!

Questions to Ask a WooCommerce Maintenance Company

Before signing up for a WooCommerce maintenance package, it is important to ask the WooCommerce support company some questions about how their web services work. This will help you get a better idea of the relationship you will have with the WooCommerce site maintenance team before you give them money, provide them WooCommerce access, and give them complete access to your website for one of their WooCommerce support packages. Let's go over some simple questions to ask:

  • How do you handle WordPress site security? Do you run security scans of WooCommerce stores?
  • What is the turnaround time for WooCommerce website maintenance requests?
  • Do you outsource your WooCommerce support services?
  • What are your WooCommerce website maintenance costs?
  • Do you have minimum deductions or minimum billable expenses for website updates?
  • What are your normal hours of operation?
  • Will you keep me informed about new updates within WooCommerce?

We find it beneficial to run these WooCommerce questions by any WooCommerce support service company before subscribing to their website support packages, since it will provide much better understanding for you regarding the future relationship, the security of your WooCommerce site, and the expected turnaround time for important maintenance requests.

WooCommerce Website Maintenance Plans and Tips

We are often asked for a WooCommerce store maintenance plan by larger companies looking to establish routines and procedures within their IT department. We are happy to help you develop a WooCommerce support plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime. Taking care of this now will help minimize website downtime in the future.

Here are a list of annual WooCommerce support tasks to review:

  • Ask your web hosting company if they have newer servers you can migrate to.
  • Check if your WordPress version or WooCommerce plugin has a new major release that will require an extensive website migration.
  • Attempt to restore a WooCommerce backup to ensure the data being stored is sufficient for full recovery.
  • Look at competitor websites to see if you are missing out on new ecommerce functionality for your own customers.
  • Perform a full WooCommerce security review to ensure nothing has been compromised or left vulnerable.
  • Verify structured data, open graph, and social links are all working properly.
  • Verify the necessity of any 3rd party tracking, live chat, or heat map scripts that are installed.
  • Remove any unnecessary WooCommerce staging websites.

Here are a list of semi-annual WooCommerce maintenance tasks to review:

  • Ensure you have access to your domain name and that it isn't expiring soon. This will be helpful when you have to process a domain name renewal.
  • Ensure you have access to your hosting account and that it isn't expiring soon.
  • Ensure you have access to your DNS in case you need to change anything.
  • Check if your SSL certificate will be expiring in the near future.
  • Verify your WooCommerce backup schedule is working properly.
  • Check if you have an automated image optimization service running.
  • Check if the WooCommerce store is throwing any console errors.

Here are a list of monthly WooCommerce website maintenance tasks to review:

  • Check for broken links on your WooCommerce storefront, which negatively impact user experience and SEO.
  • Check for WooCommerce performance issues from recent updates or changes on the website.
  • Check Google Search Console for any coverage issues on the WooCommerce site.
  • Provide some kind of update to your content to keep your website and its products fresh.
  • Check if there are available WooCommerce or plugin updates available.

The Cost of WooCommerce Maintenance Service

The starting price for our WooCommerce maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer WooCommerce management, starting at $250/month, if you'd like the peace of mind knowing a company is proactively upgrading your ecommerce storefront. For businesses with mission-critical applications and services, we offer emergency WooCommerce support subscriptions, starting at $495/month, to extend our availability into nights & weekends.

To get started, if you are new to our WooCommerce maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your WooCommerce website updates.

If you pre-purchase a block of time for your WooCommerce website maintenance & support, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever WooCommerce issue was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of WooCommerce maintenance time, you will receive a monthly email update letting you know how much time remains on your account.

What is Considered Billable Time?

When talking with prospective WooCommerce maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the WooCommerce support industry. In some situations, you may find a WooCommerce maintenance company to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are WooCommerce support companies like us, who charge a more affordable hourly rate, but also bill out for most communication and organization. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your WooCommerce website.

Here are examples of billable WooCommerce support services:

  • Reading through lengthy emails to understand what is being requested.
  • Preparing responses to lengthy or complex email messages.
  • Helping you figure out your domain name or web hosting provider.
  • Scheduling your website maintenance to be completed by the best team member.
  • Talking with you on the phone about ideas or tasks you want to discuss.
  • Reviewing completed work for quality control purposes.
  • Providing you training on how to handle administrative tasks.
  • Researching unique solutions to difficult questions you present our team.
  • Providing more detailed time usage reports, beyond the automated monthly update email.
  • Helping you figure out email client issues within Microsoft Outlook, Apple Mail, etc.
  • Almost any other task not specifically mentioned in the list below.

Here are examples of non-billable WooCommerce support services:

  • Talking with you about personal matters, such as the weather, a recent vacation, or a sporting event.
  • Responding to simple email messages that don't require research or lengthy feedback.
  • Handling accounting-related tasks, such as invoice generation, payment confirmations, etc.

WooCommerce Maintenance Pricing

WebCitz offers discounted woocommerce maintenance services for clients interested in retaining our services through a pre-purchased block of time.

Invoiced Monthly

$ 119.50/hr*

  • Existing Clients Only
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
  • * 1.25x Time Multiplier for Custom Programming (PHP, JS, React) or Laravel Application Services
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Pre-Purchased Block of Time

As Low As $99.95/hr*

  • Dedicated Account Manager
  • Priority Scheduling
  • No Contracts or Auto-Renewals
  • Time Never Expires
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
  • * 1.25x Time Multiplier for Custom Programming (PHP, JS, React) or Laravel Application Services

Example #1: You are an existing client with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete, and didn't involve Laravel or custom programming. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.

Example #2: You are an existing client with a 10-hour block of time ($1,095) on your account. You put in a request that requires custom programming to build or modify a unique piece of functionality on your website. The task took 60 minutes of work. In this example, you would have 75 minutes of time deducted from your 10-hour block of time, since custom programming has a 1.25x multiplier of time.

WooCommerce Management Pricing

For WooCommerce store owners interested in proactive website upgrades, plugin updates, website backups, performance monitoring, malware cleanup, and 404 monitoring.

Monthly Plus

$ 250/mo

  • Monthly WordPress Updates, WooCommerce Updates, Theme Updates, Plugin Updates, Functionality Testing, 404 Error Reporting, and Performance Review
  • Daily Malware Scan & Removal
  • Automated Offsite Backups
  • Website Uptime Monitoring

Bi-Weekly Plus

$ 375/mo

  • Bi-Weekly WordPress Updates, WooCommerce Updates, Theme Updates, Plugin Updates, Functionality Testing, 404 Error Reporting, and Performance Review
  • Daily Malware Scan & Removal
  • Automated Offsite Backups
  • Website Uptime Monitoring

Example #1: You are an existing client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.

Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.

Emergency Website Maintenance & Support Pricing

For existing website maintenance clients requiring off-hours support, please consider our emergency website service subscriptions.

Level 1 SLA for After-Hours Emergency Support

$ 495/mo
2X Time Multiplier

  • Emergency Support Available on Nights & Weekends, Excluding Holidays
  • Extends Mon-Fri Developer Availability to 10PM CST
  • Adds Sat-Sun Developer Availability of 8AM-5PM CST
  • Billed at $495/month + 2x Multiplier on Maintenance Hours, with a 1-Hour Minimum Per Request

Level 2 SLA for After-Hours Emergency Support

$ 995/mo
2X Time Multiplier

  • Emergency Support Available on Nights & Weekends, Including Holidays
  • Extends Mon-Fri Developer Availability to 10PM CST
  • Adds Sat-Sun Developer Availability of 8AM-5PM CST
  • Billed at $995/month + 2x Multiplier on Maintenance Hours, with a 1-Hour Minimum Per Request

Example #1: You are an existing client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Saturday afternoon, which isn't a holiday, and the work takes 45 minutes. That 45 minutes of work would be rounded to 60 minutes for the minimum deduction, then a 2x multiplier would be applied. The result would be 2 hours of time deducted from your 10-hour block.

Example #2: You are an existing client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Monday at 2PM CST, which isn't a holiday, and the work takes 45 minutes. You would have 45 minutes deducted from your 10-hour block.

Hear what our customers are saying

Carissa Giebel

Carissa Giebel

They are great to work with. Always quick to respond to my questions and assist when needed! They have been working with me at Legacy Law Group, LLC for many years.
Alo Health

Alo Health

WebCitz designed our Alo Health website and did such a great job of walking us step-by-step through the process, knowing the tech world was not a strength of ours. We love that we are able to change content whenever we want, but if we run into problems, they are a quick email away. They have been responsive, reliable and efficient. Thanks, WebCitz!
Jen Ollanketo

Jen Ollanketo

WebCitz helped the Oshkosh Area Humane Society with our new website and they were great to work with. Responsive, professional and affordable. I think the biggest perk for us was having someone local we could talk to for assistance instead of long wait times. Definitely would recommend to anyone looking to start up or revamp their website.
Wendy Bottesi

Wendy Bottesi

Corey is so incredibly helpful!!!! He took the time and effort to make sure I had the help I needed! Above and beyond friendly! Helpful hints to navigate my website!! I felt so at ease! This is the company I will be sticking with and telling everyone about!!! A million times over thank you Corey!
WooCommerce Support for USA

When looking for the best website maintenance teams in the United States, it is important to review each web agency for communication, availability, pricing and client satisfaction. This will help ensure you select a reliable website maintenance company to help with your routine updates, security reviews, and more. Check at how we've been able to help improve websites throughout the United States.

WooCommerce Support for Canada

When searching for the best website maintenance teams in Canada, it is important to review each web agency for communication, availability, pricing and client satisfaction.

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