Shopify Support Services

We Help Support Shopify Stores

Need help with your Shopify store? Our Shopify support agency helps with theme updates, store management, page speed, new features, and more!

350+ Active Maintenance & Support Clients
350+
Active Maintenance & Support Clients
20 Years of Experience
2004
Founded 20+ Years Ago
850+ Maintained Websites in 20 Years
850+
Maintained Websites in 20 Years
Webcitz, Digital Marketing Agency
SHOPIFY SERVICES

Shopify Support Agency

We are a Shopify support company with a team of ecommerce developers who work from one location. Because of this, we never outsource website support services for the Shopify websites we manage.

This makes our Shopify support company the perfect choice to provide all your ecommerce website services, including theme updates, layout changes, data migration, page speed improvements, and routine store updates.

You’ll enjoy working with our team for your Shopify site maintenance and support services because of the emphasis we put on availability and communication. If you need a simple change made to your store, or just need to talk about something over the phone, you will likely find us easy to get in touch with!

Clutch Ecommerce
Forbes Council

Our Shopify Support & Maintenance Services

We view Shopify maintenance to be a reactive support service. If you have a question or concern about your website, just reach out for help. Our Shopify developers can solve nearly any website problem you encounter.

There are a few examples of website issues that might require service from a Shopify support agency:

Examples of Shopify Support & Maintenance

Simple Content Changes

A simple change to your Shopify website might include updating a paragraph on a page, swapping out an image, adding a new page, creating a new product, rearranging categories, etc. These are just normal, routine web maintenance tasks on a Shopify site to keep content fresh for both search engines and visitors.

Page Speed Improvements

If your website isn’t running as fast as it once was, we can review your Shopify site for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and much more. This will help improve page load times, which are beneficial to user experience and Shopify SEO.

Google Search Console Fixes

Did you get a report from Google Search Console telling you about a coverage issue? If so, we can review the coverage issues, fix the problems, and update you on the results. This will help your product page’s search engine rankings by making Google happy!

Structured Data

Have you ever noticed information like reviews or product prices in the listing of a Google organic search result? This is brought to you by structured data, which is a standardized way of describing the content on a web page, whether it be of a local business, ecommerce product or some other common data type.

Google Tag Manager

Are you interested in adding Google Tag Manager to your website to help you manage custom scripts more easily? No problem! We can add Google Tag Manager to your Shopify website and even give you a crash course in using Google Tag Manager.

A Few of Our Shopify Experts

Image Optimization

Are huge product images slowing down your ecommerce website? No problem! We can run your images through an image compression tool and even set up recurring image compression for future images added to your media library!

Live Chat

Do you want to try live chat on your ecommerce website? We can make recommendations on the best live chat systems for your ecommerce business requirements, install the live chat code in Shopify, and configure the design of the widget to match your online store’s branding!

Performance Apps

Are you interested in installing a performance app to help improve your Shopify store, but not sure how to properly configure the settings for best page speed?

A/B or Multivariate Testing

Do you prefer to make Shopify design changes based on statistical data regarding how users interact with your ecommerce pages? If so, we can help you implement A/B testing in Shopify to gather data to help inform you of the best choice between two or more design layouts.

301 Redirects

Are you launching a new ecommerce store or removing pages from your Shopify website? You should create 301 redirects! We’ve seen businesses lose huge amounts of organic traffic due to widespread broken URLs. We can help you create 301 redirects within .htaccess files, nginx templates, or within redirect plugins.

Shopify Training

Do you need help learning how to make changes to your ecommerce site? We can help you learn how to process orders, change shipping settings, create categories, create simple or variable products, create subscription products, and much more! If your ecommerce store was developed in Shopify then we’ll be happy to help!

The previously mentioned tasks are just a glimpse of what we view as possible Shopify maintenance services. In fact, website maintenance is really anything a Shopify developer or digital marketer does to your website to improve it.

Google

60+ Reviews

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15+ Reviews

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50+ Reviews

Cost of Shopify Support & Maintenance

The starting price for our website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour.

If you purchase a website maintenance retainer, there are no contracts, hidden fees, expirations, or minimum deductions.

Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, working on the request, providing feedback, and logging the task usually takes at least 10 minutes of time.

To keep you informed of the time usage on your pre-purchased web maintenance retainer, you’ll receive a monthly update letting you know how much time remains on your account.

Pre-Purchased Block of Time

AS LOW AS $99.95/HR

  • Dedicated Account Manager
  • No Contracts, Auto-Renewals, or Expirations
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
Purchase Now!

Invoiced Monthly

$119.50/HR

  • Existing Clients Only
  • Any Time Spent Billed Monthly
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
Contact Us

Sample Shopify Website Maintenance Plan

We are often asked for a Shopify website maintenance plan by larger companies looking to establish routines and procedures within their IT department.

We are happy to help you develop a Shopify support plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.

Taking care of this now will help minimize website downtime in the future, which is something all Shopify maintenance companies will be interested in for their clients.

Annual Shopify support tasks

  • Check if Shopify has any new releases, such as Online Store 2.0.
  • Look at competitor websites to see if you are missing out on new functionality for your own customers.
  • Perform a security review to ensure nothing has been compromised or left vulnerable in your store, like unused apps or unnecessary admin accounts.
  • Verify structured data, open graph, and social links are all working properly.
  • Verify the necessity of any 3rd party tracking, live chat, or heat map scripts that are installed.

Semi-annual Shopify support tasks

  • Ensure you have access to your domain name and that it isn’t expiring soon. This will be helpful when you have to process a domain name renewal.
  • Ensure you have owner access to your store.
  • Ensure you have access to your DNS in case you need to change anything.
  • Check if the Shopify website is throwing any console errors.

Monthly Shopify support tasks

  • Check for broken links on your website, which negatively impact user experience and SEO.
  • Check for Shopify performance issues from recent app updates or theme changes.
  • Check Google Search Console for any coverage issues on the Shopify site.
  • Provide some kind of update to your content to keep your website fresh.

Shopify Maintenance FAQs

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Why do I need specialized maintenance for my Shopify store?

Even though Shopify is a hosted platform, regular maintenance ensures that your store runs smoothly, theme and app integrations work as expected, and your e-commerce operations remain optimized for the best customer experience. Examples of maintenance could include updating old promotions, reviewing site performance, adding new content, integrating new shopping features, and more!

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How often do you review and update Shopify themes and apps?

We can review your themes and apps for updates or issues at your request. If there are critical updates or security patches, we prioritize them to ensure your store remains secure and functional. Most often, such updates include themes that have released updated versions to fix browser issues, update code libraries, or provide new features.

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Will I have a dedicated Shopify manager for my store?

Absolutely! We assign a dedicated Shopify expert for each client. Your account manager will oversee all maintenance tasks, ensure your store’s optimal performance, and serve as your primary point of contact for any Shopify-related concerns.

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What happens if an app conflicts with my store’s functionality?

If we identify an app causing issues, we’ll first troubleshoot the conflict ourselves to see if it can be resolved within your theme. If a resolution isn’t immediate, we can either find an alternative app or communicate directly with the app developers to address the problem.

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How do you manage backups for my Shopify store?

Shopify automatically backs up your store data. However, we recommend you routinely export and store essential data, like product listings and customer information, on your own computer as an added layer of precaution.

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Can you assist in updating product listings and managing inventory on Shopify?

Yes, we can handle regular content and inventory updates, from adding new products, updating pricing, and changing promotions, to managing stock levels. Our team can ensure your store remains up-to-date and reflective of your current offerings.

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I want to integrate a new feature or tool in my Shopify store. Can you help?

Definitely! Whether you’re looking to add new payment gateways, integrate marketing tools, or any other functionality, we’ll facilitate the integration to enhance your store’s capabilities. We can also provide custom Shopify app development, but be aware that cost can be considerably high.

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If there’s a checkout issue or any critical problem, how quickly can I expect support?

We understand the importance of seamless transactions. Our team maintains regular business hours, but if you encounter an issue outside of our support hours you can always reach out to Shopify directly.

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How is pricing determined for your Shopify maintenance services?

All Shopify support services are billed on a time-and-materials basis. You can pre-pay for a Shopify maintenance block of time to receive a discounted hourly rate, or as an existing client you can opt for monthly invoices at a slightly higher hourly rate.

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What do you consider billable time?

When talking with prospective Shopify website maintenance clients, we are often asked what is considered billable time. You will find the answers vary greatly within the Shopify support industry.

In some situations, you may find a Shopify maintenance company to charge a much higher hourly rate, but not bill out for client communication or task organization. Likewise, there are Shopify website support companies like us, who charge a more affordable hourly rate, but also bill out for most communication and organization.

To help provide clarification, let’s go over some examples of what we consider billable time when it comes to maintaining and supporting your Shopify website.

Shopify maintenance services we do consider billable time:

  • Reading through lengthy emails to understand what is being requested.
  • Preparing responses to lengthy or complex email messages.
  • Helping you figure out your domain name or web hosting provider credentials.
  • Scheduling your Shopify maintenance to be completed by the best team member.
  • Talking with you on the phone about new ideas or potential website changes.
  • Reviewing completed work for quality control purposes.
  • Providing you with training on how to handle administrative tasks.
  • Researching unique solutions to difficult questions you present our team.
  • Providing detailed time usage reports, beyond the automated monthly update email.
  • Helping you figure out email client issues within Microsoft Outlook, Apple Mail, etc.
  • Almost any other task that you request for your website or company.

Shopify website maintenance services we do not consider billable time:

  • We do not charge you to talk about personal matters, such as the weather, a recent vacation, or a sporting event.
  • We do not charge you to respond to simple email messages that don’t require research or lengthy feedback.
  • We do not charge you to handle accounting-related tasks, such as invoice generation, payment confirmations, etc.

Hear what our customers are saying

Tara Candland

Tara Candland

Incredibly responsive, fast, and professional. They quickly understood the issue we were having with our site, which was fairly complicated, and were able to resolve it. They kept us updated in lay terms along the way so that we could understand how the issue was progressing.

Sarah Grantham

Sarah Grantham

Corey was absolutely amazing in helping me with my issue. He was encouraging as we worked through things that to me were huge, but he made them seem small. Will definitely use WebCitz again!!!

Joe Simmons

Joe Simmons

David Wurst and WebCitz have been a great hosting company to work with for over 10 years. They provide exceptional service and knowledge with their customers and always get it done immediately. I will never work with any other company.

Rummeles Fine Jewelry

Rummeles Fine Jewelry

Great company to deal with! They have a great team of people and are always there to answer any questions we have!

C. Vicki Gold, PT, MA

C. Vicki Gold, PT, MA

I couldn’t be much happier with WebCitz than I am today. Compared to previous web services I have experienced, the WebCitz team has been the most responsive and effective. They were patient as they helped me develop my current website, and they are always available when I have questions or want to make changes. Having that kind of personal service is extremely valuable and appreciated when you’re a small business owner like me. 🙂

Southwest Radio Church

Southwest Radio Church

What can I say about this company? These people that work there? Unbelievable!! It doesn’t matter when or why you call, they will help you. The other part of that statement is: I never have to call them! They made a web site for us that works 24/7. But if I do call they actually take care of it right then. … great bunch of guys…Southwest Radio Church really appreciates you!!

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