Need help with your Shopify store? Our Shopify support agency helps with theme updates, store management, page speed, new features, and more!
We are a Shopify support company with a team of ecommerce developers who work from one location. Because of this, we never outsource website support services for the Shopify websites we manage.
This makes our Shopify support company the perfect choice to provide all your ecommerce website services, including theme updates, layout changes, data migration, page speed improvements, and routine store updates.
You'll enjoy working with our team for your Shopify site maintenance and support services because of the emphasis we put on availability and communication. If you need a simple change made to your store, or just need to talk about something over the phone, you will likely find us easy to get in touch with!
We view Shopify maintenance to be a reactive support service. If you have a question or concern about your website, just reach out for help. Our Shopify developers can solve nearly any website problem you encounter.
There are a few examples of website issues that might require service from a Shopify support agency:
A simple change to your Shopify website might include updating a paragraph on a page, swapping out an image, adding a new page, creating a new product, rearranging categories, etc. These are just normal, routine web maintenance tasks on a Shopify site to keep content fresh for both search engines and visitors.
If your website isn't running as fast as it once was, we can review your Shopify site for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and much more. This will help improve page load times, which are beneficial to user experience and Shopify SEO.
Did you get a report from Google Search Console telling you about a coverage issue? If so, we can review the coverage issues, fix the problems, and update you on the results. This will help your product page's search engine rankings by making Google happy!
Have you ever noticed information like reviews or product prices in the listing of a Google organic search result? This is brought to you by structured data, which is a standardized way of describing the content on a web page, whether it be of a local business, ecommerce product or some other common data type.
Are you interested in adding Google Tag Manager to your website to help you manage custom scripts more easily? No problem! We can add Google Tag Manager to your Shopify website and even give you a crash course in using Google Tag Manager.
Are huge product images slowing down your ecommerce website? No problem! We can run your images through an image compression tool and even set up recurring image compression for future images added to your media library!
Do you want to try live chat on your ecommerce website? We can make recommendations on the best live chat systems for your ecommerce business requirements, install the live chat code in Shopify, and configure the design of the widget to match your online store's branding!
Are you interested in installing a performance app to help improve your Shopify store, but not sure how to properly configure the settings for best page speed?
Do you prefer to make Shopify design changes based on statistical data regarding how users interact with your ecommerce pages? If so, we can help you implement A/B testing in Shopify to gather data to help inform you of the best choice between two or more design layouts.
Are you launching a new ecommerce store or removing pages from your Shopify website? You should create 301 redirects! We've seen businesses lose huge amounts of organic traffic due to widespread broken URLs. We can help you create 301 redirects within .htaccess files, nginx templates, or within redirect plugins.
Do you need help learning how to make changes to your ecommerce site? We can help you learn how to process orders, change shipping settings, create categories, create simple or variable products, create subscription products, and much more! If your ecommerce store was developed in Shopify then we'll be happy to help!
The previously mentioned tasks are just a glimpse of what we view as possible Shopify maintenance services. In fact, website maintenance is really anything a Shopify developer or digital marketer does to your website to improve it.
The starting price for our website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour.
If you purchase a website maintenance retainer, there are no contracts, hidden fees, expirations, or minimum deductions.
Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, working on the request, providing feedback, and logging the task usually takes at least 10 minutes of time.
To keep you informed of the time usage on your pre-purchased web maintenance retainer, you'll receive a monthly update letting you know how much time remains on your account.
Even though Shopify is a hosted platform, regular maintenance ensures that your store runs smoothly, theme and app integrations work as expected, and your e-commerce operations remain optimized for the best customer experience. Examples of maintenance could include updating old promotions, reviewing site performance, adding new content, integrating new shopping features, and more!
We can review your themes and apps for updates or issues at your request. If there are critical updates or security patches, we prioritize them to ensure your store remains secure and functional. Most often, such updates include themes that have released updated versions to fix browser issues, update code libraries, or provide new features.
Absolutely! We assign a dedicated Shopify expert for each client. Your account manager will oversee all maintenance tasks, ensure your store's optimal performance, and serve as your primary point of contact for any Shopify-related concerns.
If we identify an app causing issues, we'll first troubleshoot the conflict ourselves to see if it can be resolved within your theme. If a resolution isn't immediate, we can either find an alternative app or communicate directly with the app developers to address the problem.
Shopify automatically backs up your store data. However, we recommend you routinely export and store essential data, like product listings and customer information, on your own computer as an added layer of precaution.
Yes, we can handle regular content and inventory updates, from adding new products, updating pricing, and changing promotions, to managing stock levels. Our team can ensure your store remains up-to-date and reflective of your current offerings.
Definitely! Whether you're looking to add new payment gateways, integrate marketing tools, or any other functionality, we'll facilitate the integration to enhance your store's capabilities. We can also provide custom Shopify app development, but be aware that cost can be considerably high.
We understand the importance of seamless transactions. Our team maintains regular business hours, but if you encounter an issue outside of our support hours you can always reach out to Shopify directly.
All Shopify support services are billed on a time-and-materials basis. You can pre-pay for a Shopify maintenance block of time to receive a discounted hourly rate, or as an existing client you can opt for monthly invoices at a slightly higher hourly rate.
When talking with prospective Shopify website maintenance clients, we are often asked what is considered billable time. You will find the answers vary greatly within the Shopify support industry.
In some situations, you may find a Shopify maintenance company to charge a much higher hourly rate, but not bill out for client communication or task organization. Likewise, there are Shopify website support companies like us, who charge a more affordable hourly rate, but also bill out for most communication and organization.
To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Shopify website.
We are often asked for a Shopify website maintenance plan by larger companies looking to establish routines and procedures within their IT department.
We are happy to help you develop a Shopify support plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.
Taking care of this now will help minimize website downtime in the future, which is something all Shopify maintenance companies will be interested in for their clients.
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