WordPress Support Services & Website Maintenance
Supporting WordPress Websites
We don't just build fantastic WordPress websites; we also offer website maintenance and support services because we know questions and concerns come up!
WordPress Services
Hire an Expert WordPress Support Company
WebCitz has a large, on-site team of WordPress experts, which means we never outsource WordPress support services.
This makes our WordPress support company the perfect choice to provide all your site maintenance. The most common types of website support services we provide to WordPress websites include installing plugin updates, adding new plugins, removing malware, improving page speed, updating page content, fixing mobile issues, and just about anything else related to improving a WordPress business website.
You'll enjoy working with our WordPress experts for your website maintenance services because of the emphasis we put on availability and communication. If you need something simple done the same day, or you have a complex question that is best explained over the phone, you'll have no problem getting in touch with a member of our WordPress support team to get help!
What is Involved in Maintaining WordPress Sites
We view WordPress web maintenance to be a reactive support service that provides you with the appropriate WordPress web designer or WordPress web developer resources to solve nearly any WordPress problem. There are many examples of WordPress issues that might require service from a web support agency specializing in WordPress, including:
- Upgrading your WordPress installation to the latest version.
- Installing plugin updates to improve security and functionality.
- Adding new web pages as you release new products or services.
- Writing new blog content to help your website stay fresh.
- Rearranging the navigation menu of your WordPress website.
- Improving WordPress page speed to help you pass Google Core Web Vitals.
- Taking backups of your WordPress website.
- Modifying the look and feel of your website's design.
- Fixing site audit issues or Google Search Console coverage problems.
- Improving SEO by adding structured data, open graph tags, sitemaps, canonical tags, etc.
- Investigating the cause and providing a solution to any other WordPress issue.
The previously mentioned services are just a glimpse of what we view as possible WordPress web maintenance services. In fact, website support in WordPress is really anything a WordPress developer or WordPress expert does to your website to change it in some manner.
Reactive WordPress Support
The reason we consider WordPress web maintenance to be a reactive service is that most website owners wouldn't want a WordPress developer going into their website and changing things without their knowledge. When you choose to have our WordPress development agency maintain your website, we'll be your web support team on standby for any request. There are some WordPress website support services we can provide proactively though.
View WordPress Maintenance Pricing
Proactive WordPress Support
Are you tired of keeping your WordPress site updated? Let our web developers take care of your updates!
We have an in-house team of WordPress maintenance experts ready to install platform updates, theme updates, and plugin updates on a quarterly, monthly, or bi-weekly schedule for your WordPress site!
This service is handled by experienced WordPress developers. First, backups are taken of your website files and database prior to installing the updates. After the updates have been installed, the web developer will review your site's core functionality to ensure everything is working properly. If functionality issues are found, we'll see if we can quickly resolve them without additional cost, otherwise we will roll the updates back and discuss options with you. If everything goes well, your WordPress website will have the latest versions installed and will be better protected against security threats and malware!
View WordPress Management Pricing
Emergency WordPress Support
Do you need the assurance of an experienced WordPress developer being available to work on your website outside of regular business hours? If so, you'll appreciate the benefits of our emergency WordPress website support services!
Most of our emergency WordPres website support customers are ecommerce storeowners who need help on weekends or holidays, when sales are high. The lost revenue from broken functionality or site-wide downtime on an ecommerce website can be disastrous.
A Few of Our WordPress Experts
Who Needs WordPress Help
At some point in time, every WordPress website on the internet will eventually require some form of web maintenance. The reason is simply that the internet is always changing. Not to worry though, our WordPress web support cost isn't overly expensive so it should be affordable for you to maintain your website! Here are some common reasons why WordPress sites might require website maintenance services:
- When a hosting company upgrades their servers, they may remove older versions of PHP that your website was originally developed to support. When this happens, you need to upgrade your plugins, update the WordPress core version, and potentially even fix outdated programming code in your WordPress theme. This will help ensure your WordPress website supports the newer PHP version. You can't expect custom WordPress functionality programmed in the past to work forever without any improvements.
- When WordPress releases new versions they eventually must deprecate the old versions so their teams can focus on maintaining the newer codebases. This means you will need a WordPress support expert to upgrade your website to the newer version of WordPress.
- When a WordPress site has become a victim of malware, or some other form of malicious activity, the website will need to be reviewed for security exploits and cleaned of malware. The service of malware removal can be a time-consuming activity, and often happens because the website owner wasn't being mindful of the earlier WordPress web maintenance examples.
- When the content on your website, which explains your organization, products, or services becomes outdated and needs to be refreshed to help ensure future visitors receive accurate information about your operation. This type of WordPress support is critical to ensuring your website is benefiting you.
As you can see, there are many reasons WordPress sites may require maintenance above and beyond the obvious reasons of just wanting to update something on the website. It is important to understand the future needs of your website when planning budgets and schedules.
How We Perform WordPress Maintenance & Support
We have an experienced WordPress web support team who puts forth great effort to understand your maintenance needs, schedule your work in a timely fashion, and follow up with you after the tasks have been completed.
Most website support services start with an email from you, the WordPress website owner. That email is routed into our ticket system and automatically assigned to the project manager on your account. From there, anyone on our team experienced in WordPress can work on the ticket without delay, leading to faster turnaround time and simplified internal communication.
For requests that originate from phone or live chat, a similar process to handling your WordPress maintenance services unfolds. The support request is entered into our ticket system by the person in the conversation with you, which allows the work order to be routed to the most appropriate and available WordPress developer on our team.
We have 24x7x365 phone support and live chat receptionists who will take down your request and create a support ticket to be handled in the order it was received, or according to your service level agreement.
Example List of WordPress Website Maintenance Services
We are often asked for detailed examples of WordPress support requests that might come up after the launch of a website. Here are several examples of website maintenance services for WordPress sites we've been asked to perform in the past and would be more than happy to provide to you!
Simple WordPress Content Changes
A simple change to your WordPress website might include updating a paragraph on a page, swapping out an image, or adding a new page. These are just normal, routine web maintenance tasks on a WordPress site to keep content fresh for both search engines and visitors.
WordPress Page Speed Improvements
If your website isn't running as fast as it once was, we can review your WordPress site for hosting issues, caching issues, unoptimized images, console errors, WordPress errors, broken links, poor queries, and much more. This will help improve page load times, which are beneficial to user experience and SEO.
WordPress Upgrades & Security Patches
If you own a WordPress website, it is important to keep it updated. This helps improve WordPress security and functionality - sometimes the updates are even relatively quick to perform!
WordPress Plugin Updates
If your WordPress site has functionality developed and maintained by a third-party, it is important to update those plugins to include the latest changes by their developers. This is similar to the idea of updating WordPress since it helps patch security and functionality issues.
Google Search Console Fixes
Did you get a report from Google Search Console telling you about a coverage issue? If so, we can review the coverage issues, fix the problems, and update you on the results. This will help your website's search engine rankings by making Google happy!
WordPress Structured Data
Have you ever noticed information like reviews or product prices in the listing of a Google organic search result? This is brought to you by structured data, which is a standardized way of describing the content on a WordPress web page, whether it be of a local business, ecommerce product or some other common data type.
WordPress Open Graph Tags
Adding Open Graph Tags to WordPress will help search engines better understand your page content and improve the appearance of your WordPress website in social media platforms when people share links to your site.
Adding Google Tag Manager to WordPress
Are you interested in adding Google Tag Manager to your WordPress website to help you manage custom scripts more easily? No problem! We can add Google Tag Manager to your WordPress website and even give you a crash course in using Google Tag Manager.
Implement Conversion Tracking in WordPress
If you are interested in understanding the benefit of a digital marketing campaign, it is important to setup conversion tracking on your WordPress website. This will help you understand where your conversions are coming from, such as a Google search or a Bing Ads campaign.
WordPress Image Optimization
Are large images slowing down your website? No problem! We can run your images through an image compression tool and even set up recurring image compression for future images added to your WordPress media library!
Setup Live Chat in WordPress
Do you want to try live chat on your website? We can make recommendations on the best live chat systems for your business requirements, install the tracking code in WordPress, and configure the design of the widget to match your branding!
Review WordPress Error Logs
Have you noticed large error_log files at your hosting provider? We can help diagnose the issue and update programming code or fix WordPress issues to prevent recurring error messages. We love providing WordPress website repair services!
Add reCaptcha to WordPress Forms
If spambots are attacking your WordPress contact forms, we can set up a checkbox reCaptcha or invisible reCaptcha to help minimize unwanted submissions on your contact forms.
Install & Configure a WordPress Caching Plugin
Are you interested in installing a caching plugin in your WordPress site, but not sure how to properly configure the settings for best page speed performance? We can help recommend WordPress plugins for caching, or just install and configure one for you!
Setup SMTP Email in WordPress
To help improve email deliverability, we can configure your WordPress installation and contact forms to send emails through an SMTP account instead of PHP mail.
Restrict IP Addresses to Your WordPress Website
Are you being bombarded with fake orders, contact submissions or live chats from a specific network? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.
Create WordPress Backups
Do you want to create a backup of your WordPress site? We can help you create one-time or scheduled backups that store locally or at an offsite location.
Create WordPress Development or Staging Websites
It is often recommended that you setup a development or staging website before proceeding with a major WordPress upgrade or WordPress plugin installation. If you'd like help creating and managing that WordPress development or staging site, just let us know!
Setup A/B or Multivariate Testing in WordPress
Do you prefer to make WordPress design changes based on statistical data regarding how users interact with your page? If so, we can help you implement A/B testing in WordPress to gather data to help inform you of the best choice between two or more design layouts.
Create 301 Redirects in WordPress
Are you launching a new WordPress website or removing pages from it? You should create 301 redirects! We've seen businesses lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, or within WordPress redirect plugins.
Provide WordPress Training
Do you need help learning how to make changes to your website or use the WordPress dashboard? If your site was developed in WordPress then we'll be happy to help!
Questions to Ask a WordPress Maintenance Company
Before signing up for a WordPress maintenance package, it is important to ask the WordPress support company some questions about how their web services work. This will help you get a better idea of the relationship you will have with the WordPress site maintenance team before you give them money, provide them WordPress access, and give them complete access to your website for one of their WordPress support packages. Let's go over some simple questions to ask:
- How do you handle WordPress security? Do you run security scans of WordPress websites?
- What is the turnaround time for WordPress support and maintenance services?
- Do you outsource your WordPress support services?
- What are the costs of your WordPress site maintenance services?
- Do you have minimum deductions or minimum billable expenses for website updates?
- What are your normal hours of operation?
- Will you keep me informed about new updates within WordPress?
We find it beneficial to run these WordPress questions by any WordPress support service company before subscribing to their website support packages, since it will provide much better understanding for you regarding the future relationship, the security of your WordPress site, and the expected turnaround time for important maintenance requests.
WordPress Website Maintenance Plans and Tips
We are often asked for a WordPress website maintenance plan by larger companies looking to establish routines and procedures within their IT department. We are happy to help you develop a WordPress support plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime. Taking care of this now will help minimize website downtime in the future, which is something all WordPress maintenance companies will be interested in for their clients.
Here are a list of annual WordPress support tasks to review:
- Ask your web hosting company if they have newer servers you can migrate to.
- Check if your WordPress website has a new major release that will require an extensive website migration.
- Attempt to restore a WordPress backup to ensure the data being stored is sufficient for full recovery.
- Look at competitor websites to see if you are missing out on new functionality for your own customers.
- Perform a full WordPress security review to ensure nothing has been compromised or left vulnerable.
- Verify structured data, open graph, and social links are all working properly.
- Verify the necessity of any 3rd party tracking, live chat, or heat map scripts that are installed.
- Remove any unnecessary WordPress development or staging websites.
Here are a list of semi-annual WordPress support tasks to review:
- Ensure you have access to your domain name and that it isn't expiring soon. This will be helpful when you have to process a domain name renewal.
- Ensure you have access to your hosting account and that it isn't expiring soon.
- Ensure you have access to your DNS in case you need to change anything.
- Check if your SSL certificate will be expiring in the near future.
- Verify your WordPress backup schedule is working properly.
- Check if you have an automated image optimization service running.
- Check if the WordPress website is throwing any console errors.
Here are a list of monthly WordPress support tasks to review:
- Check for broken links on your website, which negatively impact user experience and SEO.
- Check for WordPress performance issues from recent updates or changes on the website.
- Check Google Search Console for any coverage issues on the WordPress site.
- Provide some kind of update to your content to keep your website fresh.
- Check if there are available upgrades or updates available for WordPress core or WordPress plugins.
The Cost of WordPress Maintenance Service
The starting price for our WordPress maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer WordPress management, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your website. For businesses with mission-critical applications and services, we offer emergency WordPress support subscriptions, starting at $495/month, to extend our availability into nights & weekends.
To get started, if you are new to our WordPress maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your WordPress website updates.
If you pre-purchase a block of time for your WordPress maintenance & support, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever WordPress issue was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of WordPress maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
What is Considered Billable Time?
When talking with prospective WordPress maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the WordPress support industry. In some situations, you may find a WordPress maintenance company to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are WordPress support companies like us, who charge a more affordable hourly rate, but also bill out for most communication and organization. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your WordPress website.
Here are examples of billable WordPress support services:
- Reading through lengthy emails to understand what is being requested.
- Preparing responses to lengthy or complex email messages.
- Helping you figure out your domain name or web hosting provider.
- Scheduling your website maintenance to be completed by the best team member.
- Talking with you on the phone about ideas or tasks you want to discuss.
- Reviewing completed work for quality control purposes.
- Providing you training on how to handle administrative tasks.
- Researching unique solutions to difficult questions you present our team.
- Providing more detailed time usage reports, beyond the automated monthly update email.
- Helping you figure out email client issues within Microsoft Outlook, Apple Mail, etc.
- Almost any other task not specifically mentioned in the list below.
Here are examples of non-billable WordPress support services:
- Talking with you about personal matters, such as the weather, a recent vacation, or a sporting event.
- Responding to simple email messages that don't require research or lengthy feedback.
- Handling accounting-related tasks, such as invoice generation, payment confirmations, etc.
FREE Website Maintenance Consultation
Schedule a no cost, no obligation 30-60 minute phone call to discuss WordPress support services with our team. It's so quick and easy!
WordPress Maintenance Pricing
WebCitz offers discounted wordpress maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Invoiced Monthly
$ 119.50/hr*
- Existing Clients Only
- Time Use Summary Reports
- No Outsourcing
- Service Availability of M-F, 8AM-5PM CST, No Holidays
- * 1.25x Time Multiplier for Custom Programming (PHP, JS, React) or Laravel Application Services
Pre-Purchased Block of Time
As Low As $99.95/hr*
- Dedicated Account Manager
- Priority Scheduling
- No Contracts or Auto-Renewals
- Time Never Expires
- Time Use Summary Reports
- No Outsourcing
- Service Availability of M-F, 8AM-5PM CST, No Holidays
- * 1.25x Time Multiplier for Custom Programming (PHP, JS, React) or Laravel Application Services
Example #1: You are an existing client with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete, and didn't involve Laravel or custom programming. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
Example #2: You are an existing client with a 10-hour block of time ($1,095) on your account. You put in a request that requires custom programming to build or modify a unique piece of functionality on your website. The task took 60 minutes of work. In this example, you would have 75 minutes of time deducted from your 10-hour block of time, since custom programming has a 1.25x multiplier of time.
WordPress Management Pricing
For WordPress site owners interested in proactive website upgrades, plugin updates, website backups, performance monitoring, malware cleanup, and 404 monitoring.
Quarterly
$ 50/mo
- Quarterly WordPress Updates, Theme Updates, Plugin Updates (non ecommerce), and Functionality Testing
Monthly
$ 125/mo
- Monthly WordPress Updates, Theme Updates, Plugin Updates (non ecommerce), and Functionality Testing
Monthly Plus
$ 250/mo
- Monthly WordPress Updates, WooCommerce Updates, Theme Updates, Plugin Updates, Functionality Testing
- Monthly 404 Error Reporting & Performance Review
- Daily Malware Scan & Removal
- Automated Offsite Backups
- Website Uptime Monitoring
Bi-Weekly Plus
$ 375/mo
- Bi-Weekly WordPress Updates, WooCommerce Updates, Theme Updates, Plugin Updates, Functionality Testing
- Bi-Weekly 404 Error Reporting & Performance Review
- Daily Malware Scan & Removal
- Automated Offsite Backups
- Website Uptime Monitoring
Example #1: You are an existing client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.
Emergency Website Maintenance & Support Pricing
For existing website maintenance clients requiring off-hours support, please consider our emergency website service subscriptions.
Level 1 SLA for After-Hours Emergency Support
$ 495/mo
2X Time Multiplier
- Emergency Support Available on Nights & Weekends, Excluding Holidays
- Extends Mon-Fri Developer Availability to 10PM CST
- Adds Sat-Sun Developer Availability of 8AM-5PM CST
- Billed at $495/month + 2x Multiplier on Maintenance Hours, with a 1-Hour Minimum Per Request
Level 2 SLA for After-Hours Emergency Support
$ 995/mo
2X Time Multiplier
- Emergency Support Available on Nights & Weekends, Including Holidays
- Extends Mon-Fri Developer Availability to 10PM CST
- Adds Sat-Sun Developer Availability of 8AM-5PM CST
- Billed at $995/month + 2x Multiplier on Maintenance Hours, with a 1-Hour Minimum Per Request
Example #1: You are an existing client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Saturday afternoon, which isn't a holiday, and the work takes 45 minutes. That 45 minutes of work would be rounded to 60 minutes for the minimum deduction, then a 2x multiplier would be applied. The result would be 2 hours of time deducted from your 10-hour block.
Example #2: You are an existing client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Monday at 2PM CST, which isn't a holiday, and the work takes 45 minutes. You would have 45 minutes deducted from your 10-hour block.
Hear what our customers are saying
Kendrick Jacobs
Corey G at WebCitz was so professional and patient while helping us solve our issues. We appreciate his help so much. This company definitely needs more people like him. Amazing customer service! Thank you Corey G! (:
Wendy Bottesi
Corey is so incredibly helpful!!!! He took the time and effort to make sure I had the help I needed! Above and beyond friendly! Helpful hints to navigate my website!! I felt so at ease! This is the company I will be sticking with and telling everyone about!!! A million times over thank you Corey!
Joe Simmons
David Wurst and WebCitz have been a great hosting company to work with for over 10 years. They provide exceptional service and knowledge with their customers and always get it done immediately. I will never work with any other company.
Jeff Ring
This company is just a thrill to work with. Everyone is so friendly and eager to help even with the smallest items. They are always very accommodating when you stop by to look at the magnificent fish tank and will greet you with with a warm cappuccino.Blog Articles Related to WordPress Maintenance
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