We don't just build fantastic WordPress websites; we also offer website maintenance and support services because we know questions and concerns come up!
WebCitz has a large, on-site team of WordPress experts, which means we never outsource WordPress support services.
This makes our WordPress support company the perfect choice to provide all your site maintenance. The most common types of website support services we provide to WordPress websites include installing plugin updates, adding new plugins, removing malware, improving page speed, updating page content, fixing mobile issues, and just about anything else related to improving a WordPress business website.
You'll enjoy working with our WordPress experts for your website maintenance services because of the emphasis we put on availability and communication. If you need something simple done the same day, or you have a complex question that is best explained over the phone, you'll have no problem getting in touch with a member of our WordPress support team to get help!
We view WordPress web maintenance to be a reactive support service that provides you with the appropriate WordPress web designer or WordPress web developer resources to solve nearly any WordPress problem. There are many examples of WordPress issues that might require service from a web support agency specializing in WordPress, including:
The previously mentioned services are just a glimpse of what we view as possible WordPress web maintenance services. In fact, website support in WordPress is really anything a WordPress developer or WordPress expert does to your website to change it in some manner.
The reason we consider WordPress web maintenance to be a reactive service is that most website owners wouldn't want a WordPress developer going into their website and changing things without their knowledge. When you choose to have our WordPress development agency maintain your website, we'll be your web support team on standby for any request. There are some WordPress website support services we can provide proactively though.
Are you tired of keeping your WordPress site updated? Let our web developers take care of your updates!
We have an in-house team of WordPress maintenance experts ready to install platform updates, theme updates, and plugin updates on a quarterly, monthly, or bi-weekly schedule for your WordPress site!
This service is handled by experienced WordPress developers. First, backups are taken of your website files and database prior to installing the updates. After the updates have been installed, the web developer will review your site's core functionality to ensure everything is working properly. If functionality issues are found, we'll see if we can quickly resolve them without additional cost, otherwise we will roll the updates back and discuss options with you. If everything goes well, your WordPress website will have the latest versions installed and will be better protected against security threats and malware!
At some point in time, every WordPress website on the internet will eventually require some form of web maintenance. The reason is simply that the internet is always changing. Not to worry though, our WordPress web support cost isn't overly expensive so it should be affordable for you to maintain your website! Here are some common reasons why WordPress sites might require website maintenance services:
As you can see, there are many reasons WordPress sites may require maintenance above and beyond the obvious reasons of just wanting to update something on the website. It is important to understand the future needs of your website when planning budgets and schedules.
We have an experienced WordPress web support team who puts forth great effort to understand your maintenance needs, schedule your work in a timely fashion, and follow up with you after the tasks have been completed.
Most website support services start with an email from you, the WordPress website owner. That email is routed into our ticket system and automatically assigned to the project manager on your account. From there, anyone on our team experienced in WordPress can work on the ticket without delay, leading to faster turnaround time and simplified internal communication.
For requests that originate from phone or live chat, a similar process to handling your WordPress maintenance services unfolds. The support request is entered into our ticket system by the person in the conversation with you, which allows the work order to be routed to the most appropriate and available WordPress developer on our team.
We have 24x7 phone support and live chat receptionists who will take down your request and create a support ticket to be handled in the order it was received, or according to your service level agreement.
We are often asked for detailed examples of WordPress support requests that might come up after the launch of a website. Here are several examples of website maintenance services for WordPress sites we've been asked to perform in the past and would be more than happy to provide to you!
A simple change to your WordPress website might include updating a paragraph on a page, swapping out an image, or adding a new page. These are just normal, routine web maintenance tasks on a WordPress site to keep content fresh for both search engines and visitors.
If your website isn't running as fast as it once was, we can review your WordPress site for hosting issues, caching issues, unoptimized images, console errors, WordPress errors, broken links, poor queries, and much more. This will help improve page load times, which are beneficial to user experience and SEO.
If you own a WordPress website, it is important to keep it updated. This helps improve WordPress security and functionality - sometimes the updates are even relatively quick to perform!
If your WordPress site has functionality developed and maintained by a third-party, it is important to update those plugins to include the latest changes by their developers. This is similar to the idea of updating WordPress since it helps patch security and functionality issues.
Did you get a report from Google Search Console telling you about a coverage issue? If so, we can review the coverage issues, fix the problems, and update you on the results. This will help your website's search engine rankings by making Google happy!
Have you ever noticed information like reviews or product prices in the listing of a Google organic search result? This is brought to you by structured data, which is a standardized way of describing the content on a WordPress web page, whether it be of a local business, ecommerce product or some other common data type.
Adding Open Graph Tags to WordPress will help search engines better understand your page content and improve the appearance of your WordPress website in social media platforms when people share links to your site.
Are you interested in adding Google Tag Manager to your WordPress website to help you manage custom scripts more easily? No problem! We can add Google Tag Manager to your WordPress website and even give you a crash course in using Google Tag Manager.
If you are interested in understanding the benefit of a digital marketing campaign, it is important to setup conversion tracking on your WordPress website. This will help you understand where your conversions are coming from, such as a Google search or a Bing Ads campaign.
Are large images slowing down your website? No problem! We can run your images through an image compression tool and even set up recurring image compression for future images added to your WordPress media library!
Do you want to try live chat on your website? We can make recommendations on the best live chat systems for your business requirements, install the tracking code in WordPress, and configure the design of the widget to match your branding!
Have you noticed large error_log files at your hosting provider? We can help diagnose the issue and update programming code or fix WordPress issues to prevent recurring error messages. We love providing WordPress website repair services!
If spambots are attacking your WordPress contact forms, we can set up a checkbox reCaptcha or invisible reCaptcha to help minimize unwanted submissions on your contact forms.
Are you interested in installing a caching plugin in your WordPress site, but not sure how to properly configure the settings for best page speed performance? We can help recommend WordPress plugins for caching, or just install and configure one for you!
To help improve email deliverability, we can configure your WordPress installation and contact forms to send emails through an SMTP account instead of PHP mail.
Are you being bombarded with fake orders, contact submissions or live chats from a specific network? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.
Do you want to create a backup of your WordPress site? We can help you create one-time or scheduled backups that store locally or at an offsite location.
It is often recommended that you setup a development or staging website before proceeding with a major WordPress upgrade or WordPress plugin installation. If you'd like help creating and managing that WordPress development or staging site, just let us know!
Do you prefer to make WordPress design changes based on statistical data regarding how users interact with your page? If so, we can help you implement A/B testing in WordPress to gather data to help inform you of the best choice between two or more design layouts.
Are you launching a new WordPress website or removing pages from it? You should create 301 redirects! We've seen businesses lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, or within WordPress redirect plugins.
Do you need help learning how to make changes to your website or use the WordPress dashboard? If your site was developed in WordPress then we'll be happy to help!
Before signing up for a WordPress maintenance package, it is important to ask the WordPress support company some questions about how their web services work. This will help you get a better idea of the relationship you will have with the WordPress site maintenance team before you give them money, provide them WordPress access, and give them complete access to your website for one of their WordPress support packages. Let's go over some simple questions to ask:
We find it beneficial to run these WordPress questions by any WordPress support service company before subscribing to their website support packages, since it will provide much better understanding for you regarding the future relationship, the security of your WordPress site, and the expected turnaround time for important maintenance requests.
We are often asked for a WordPress website maintenance plan by larger companies looking to establish routines and procedures within their IT department. We are happy to help you develop a WordPress support plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime. Taking care of this now will help minimize website downtime in the future, which is something all WordPress maintenance companies will be interested in for their clients.
Here are a list of annual WordPress support tasks to review:
Here are a list of semi-annual WordPress support tasks to review:
Here are a list of monthly WordPress support tasks to review:
The starting price for our WordPress maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer WordPress management, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your website.
To get started, if you are new to our WordPress maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your WordPress website updates.
If you pre-purchase a block of time for your WordPress maintenance & support, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever WordPress issue was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of WordPress maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective WordPress maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the WordPress support industry. In some situations, you may find a WordPress maintenance company to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are WordPress support companies like us, who charge a more affordable hourly rate, but also bill out for most communication and organization. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your WordPress website.
Here are examples of billable WordPress support services:
Here are examples of non-billable WordPress support services:
WebCitz offers discounted wordpress maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For WordPress site owners interested in proactive website and extension updates.
Example #1: You are an existing client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.
When looking for the best website maintenance teams in the United States, it is important to review each web agency for communication, availability, pricing and client satisfaction. This will help ensure you select a reliable website maintenance company to help with your routine updates, security reviews, and more. Check at how we've been able to help improve websites throughout the United States.