Our team doesn't just build Arkansas websites; we also offer website maintenance and support services because we know questions and concerns come up!
We're a web maintenance company with a team of website experts that never outsources Arkansas web support to anyone.
This makes our website support company the perfect choice to provide all your Arkansas website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.
We emphasize availability and communication for our Arkansas website maintenance services. You'll have no problem getting in touch with a member of our website support team if you need something simple done today or if you have a complicated question that's best explained over the phone!
We see web maintenance as a reactive support service where we provide your Arkansas business with the right web developer resources to fix just about any problem. There are many examples of website issues that might require service from Arkansas website support firms, including:
These are just a few of the Arkansas web maintenance services we offer. Basically, Arkansas website maintenance is anything a web developer or internet marketer does to change your website.
Most Arkansas website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider web support a reactive service. When you choose to have our agency maintain your Arkansas website, we'll be your web support team on standby for any request. However, we can offer some proactive Arkansas web maintenance services.
We're happy to help website owners in Arkansas who need proactive website upkeep! As part of our proactive website management service, our team can take care of platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring.
If you need off-hours support, including holidays and weekends, check out our Arkansas web support service level agreements. This service must be in place before a website emergency happens at night, on the weekend, or during a holiday.
There will come a time when every Arkansas website needs some sort of maintenance. The reason is simply that the internet is always changing. However, we don't charge a lot for Arkansas web support, so you'll be able to afford it! Website maintenance in Arkansas might be needed for these reasons:
There are many reasons why a website might need maintenance, other than just to update something. When planning budgets and schedules for web maintenance and support, consider your Arkansas business's potential future needs.
It's our job to understand your website maintenance needs, schedule your work in a timely fashion, and follow up with your Arkansas business after the work is done.
Most web support services start with an email from you, the owner of the Arkansas website. Your email gets routed to our ticket system and automatically gets assigned to your project manager. Anyone on our team can work on the ticket without delay, resulting in faster turnaround time.
The process for Arkansas website support services that come from phone or chat is similar. We route the support request to the most appropriate web developer on our team based on the nature of the work needed on your website.
After the launch of a website, we're often asked for detailed examples of Arkansas website maintenance requests. Here are several examples of Arkansas web support services we've been asked to perform in the past and would be more than happy to provide to you!
Your Arkansas website might need a paragraph updated, an image changed, or a new page added. This is just normal, routine website support to keep content fresh for both search engines and visitors.
We can analyze your Arkansas website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and more if it's slow. It'll help improve page load times, which will make users and search engines happy.
If your Arkansas website is running on a content management system, like WordPress, it is important to keep the platform updated. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.
It's important to update your Arkansas website's plugins and extensions to reflect the latest changes by the developers. It's similar to updating the CMS platform since it helps patch security and functionality issues.
Has Google Search Console told you there's a coverage problem? If so, we'll look at the coverage issues, fix them, and update you on the status. This will help your search engine rankings, throughout Arkansas and beyond, by making Google happy!
Do you ever see product prices or reviews in Google organic search results? This is structured data, which is a standardized way to describe the content on a webpage, whether it's a local Arkansas business, or an ecommerce product.
When people share links of your Arkansas business on social media, your website will look better if you add Open Graph Tags. These tags help define an image, title, and description for your each page on your website.
Interested in using Google Tag Manager for managing custom scripts? Not a problem! We'll happily install Google Tag Manager on your Arkansas website and teach you how to use it.
Tracking conversions is important if you want to understand the benefits of online advertising for your Arkansas website. Then you'll know where your conversions come from, whether it be direct traffic, organic search, or paid ads.
Do you have a Arkansas website that's slow because of large images? That won't be a problem! We can run all your images through our image compression tools and even setup recurring image compression for newly added images in the future!
Would you like to try live chat? If you'd like us to recommend the best live chat system for your Arkansas business, install the tracking code, and customize the design for your branding, we can do it!
Do you have a lot of error_log files on your hosting account? If you're getting recurring error messages, we can update programming code or fix platform issues.
If spambots are attacking your Arkansas website, we can setup a checkbox or invisible reCaptcha to help minimize unwanted submissions on your forms.
Are you interested in installing a caching plugin in your Arkansas website, but not sure how to properly configure the settings for best website performance? We can help recommend caching plugins, or just install and configure them for you!
To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.
Is your Arkansas website being bombarded with fake orders, contact submissions or live chats from a specific network? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.
Do you want to create a backup of your Arkansas website? We can help you create one-time or scheduled backups that store locally or at an offsite location.
It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. If you'd like help creating and managing that development / staging site, just let us know!
Do you prefer to make design changes based on statistical data regarding how users interact with your Arkansas web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your Arkansas website. We've seen businesses in and around Arkansas lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Arkansas website? If your Arkansas site was developed in a platform we work within, such as WordPress, Shopify or BigCommerce, we'll be happy to help!
With years of experience developing websites for Arkansas businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. Because of that, we tend to service only these platforms for Arkansas websites:
As a web maintenance firm, we used to maintain and support Joomla and Magento websites for Arkansas-area businesses. However, we chose to move away from those platforms to allow our web support experts to focus more heavily on training and support within the other systems.
Ask the Arkansas web maintenance company some questions about their services before you sign up for a package. This will help you get a better idea of the relationship you will have with the Arkansas website maintenance team before you give them money, provide them website access, and give them complete access to your website for one of their web support packages. You can ask these simple questions:
If you ask these questions to a Arkansas website services agency, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.
Companies in and around Arkansas often ask us for a web maintenance plan to establish routines and procedures. We are happy to help your Arkansas business develop a web maintenance plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.
Read through this list of annual Arkansas website maintenance tasks to consider:
Check out this list of semi-annual Arkansas web support tasks to review:
Check out this list of monthly Arkansas website support tasks to consider:
The starting price for our Arkansas website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Arkansas websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site. For Arkansas businesses with mission-critical applications, we offer emergency Arkansas website support subscriptions, starting at $495/month, to extend our availability into nights & weekends.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Arkansas, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Arkansas web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Arkansas website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Arkansas to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Arkansas who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Arkansas website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
If you've been searching for experienced website maintenance and support agencies serving major cities throughout Arkansas, we'll be the website support team you want to contact. Our web maintenance experts frequently offer web maintenance and help in Bentonville, Fayetteville, or Little Rock throughout Arkansas. From simple website updates and platform upgrades, to website training and emergency support, our website maintenance firm will have you covered!
When looking for website experts to handle website maintenance and support in smaller cities throughout Arkansas, we still hope you'll consider our website support services. We have a full staff of dedicated website experts ready to help Arkansas-area businesses. Whether your business is located in Arkadelphia, Batesville, Bella Vista, Blytheville, Bryant, Camden, Clarksville, Crossett, El Dorado, Forrest City, Greenwood, Harrison, Heber Springs, Helena, Hope, Hot Springs Village, Magnolia, Malvern, Marion, Maumelle, Monticello, Morrilton, Mountain Home, Newport, Osceola, Paragould, Pocahontas, Searcy, Siloam Springs, Stuttgart, Trumann, Van Buren, Warren, West Helena, Wynne, or a different city, our web maintenance firm will be ready to help with all your Arkansas web support services!
WebCitz offers discounted Arkansas website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Arkansas with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete, and didn't involve Laravel or custom programming. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
Example #2: You are an existing client in Arkansas with a 10-hour block of time ($1,095) on your account. You put in a request that requires custom programming to build or modify a unique piece of functionality on your website. The task took 60 minutes of work. In this example, you would have 75 minutes of time deducted from your 10-hour block of time, since custom programming has a 1.25x multiplier of time.
For Arkansas site owners interested in proactive website upgrades, app / extension updates, website backups, performance monitoring, malware cleanup, and broken link monitoring.
* Laravel applications have a $2,500 set-up fee for management services, if the Laravel application wasn't developed by WebCitz.
Example #1: You are an existing Arkansas client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.
For existing Arkansas website maintenance clients requiring off-hours support, please consider our emergency website service subscriptions.
Example #1: You are an existing Arkansas client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Saturday afternoon, which isn't a holiday, and the work takes 45 minutes. That 45 minutes of work would be rounded to 60 minutes for the minimum deduction, then a 2x multiplier would be applied. The result would be 2 hours of time deducted from your 10-hour block.
Example #2: You are an existing Arkansas client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Monday at 2PM CST, which isn't a holiday, and the work takes 45 minutes. You would have 45 minutes deducted from your 10-hour block.