Our team doesn't just build Texas websites; we also offer website maintenance and support services because we know questions and concerns come up!
We are a web support company with a team of website experts that works from a single location and never outsources Texas web maintenance services.
We're the perfect choice for all of your Texas web maintenance needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.
You'll enjoy working with our team for your Texas website maintenance services because of the emphasis we put on availability and communication. You'll have no problem getting in touch with a member of our website support team if you need something simple done today or if you have a complicated question that's best explained over the phone!
We view web maintenance to be a reactive support service that provides your Texas business with the appropriate web developer resources to solve nearly any website problem. These are some examples of website issues that Texas website support companies might fix:
These are just a few of the Texas website maintenance services we offer. Basically, Texas web support is anything a web developer or internet marketer does to change your website.
Most Texas website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider website support a reactive service. When you choose to have our firm maintain your Texas website, we'll be your web support team on standby for any request. However, we can provide some proactive web maintenance services for your Texas website.
For website owners in Texas interested in a proactive management service for some of their website upkeep requirements, we are happy to accommodate! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.
If you need off-hours support, including holidays and weekends, check out our Texas web support service level agreements. It's important to set this up before you need Texas website maintenance services at night, on the weekend, or during a holiday.
Our website maintenance and support company is happy to provide Amarillo, Arlington, Austin, Brownsville, Corpus Christi, Dallas, El Paso, Fort Worth, Frisco, Garland, Grand Prairie, Houston, Irving, Laredo, Lubbock, McKinney, Mesquite, Pasadena, Plano, and San Antonio with fast website support services.
At some point in time, every Texas website will require some form of website support. It's just that the internet changes all the time. Not to worry though, our Texas web maintenance cost isn't expensive so it should be affordable for you to maintain your website! Website maintenance in Texas might be needed for these reasons:
There are many reasons why a website might need maintenance, other than just to update something. It is important to understand the future needs of your Texas business when planning budgets and schedules for website maintenance and support.
We have an experienced website support team who puts forth great effort to understand your maintenance needs, schedule your work in a timely fashion, and follow up with your Texas business after the tasks have been completed.
Most Texas web maintenance services start with an email from the website owner. That email is routed into our ticket system and automatically assigned to the project manager on your account. Anyone on our team can work on the ticket without delay, resulting in faster turnaround time.
Phone or live chat requests follow a similar process to Texas web maintenance. The support request is entered into our ticket system by the person in the conversation with you, which allows the work order to be routed to the most appropriate web developer on our team.
We are often asked for detailed examples of Texas web support requests that might come up after the launch of a website. We've performed these Texas website support services in the past, and would be happy to do it for you too!
Your Texas website might need a paragraph updated, an image changed, or a new page added. Keeping content fresh for search engines and visitors is just normal, routine web maintenance.
Let us check your Texas website for hosting, caching, image optimization, console errors, broken links, poor database queries, and other potential problems that might be impacting your page speed. This will help improve page load times, which are beneficial to user experience and search engine optimization.
Keeping your Texas website's content management system updated is important if it's running on WordPress. This helps improve security and functionality - sometimes the updates are relatively quick to perform, which is a win-win!
If your Texas website has functionality developed and maintained by a third-party, it is important to update those plugins and extensions to include the latest changes by the developers. It's similar to updating the CMS platform since it helps patch security and functionality issues.
Did you get a report from Google Search Console telling you about a coverage issue? If so, we'll look at the coverage issues, fix them, and update you on the status. This will help your search engine rankings, throughout Texas and beyond, by making Google happy!
Do you ever see product prices or reviews in Google organic search results? This is brought to you by structured data, which is a standardized way of describing the content on the web page, whether it be of a local business in Texas, and ecommerce product or some other common data type.
Adding Open Graph Tags to your website will help search engines better understand your page content and improve the appearance of your website in social media platforms when people share links of your Texas business.
Would you like to manage custom scripts more easily with Google Tag Manager? Not a problem! We can add Google Tag Manager to your Texas website and even give you a crash course in using Google Tag Manager.
If you are interested in understanding the benefit of an online advertising campaign for your Texas website, it is important to setup conversion tracking. This will help you understand where your conversions are coming from, such as a Google search or a Bing Ads campaign.
Are large images slowing down your Texas website? No problem at all! We can run all your images through our image compression tools and even setup recurring image compression for newly added images in the future!
Do you want to try live chat on your website? We can make recommendations on the best live chat systems for your business requirements, install the tracking code, and configure the design to match the branding of your Texas business!
Have you noticed large error_log files on your hosting account? We can help diagnose the issue and update programming code or repair platform issues to prevent recurring error messages.
If spambots are attacking your Texas website, we can setup a checkbox or invisible reCaptcha to help minimize unwanted submissions on your forms.
Are you interested in installing a caching plugin in your Texas website, but not sure how to properly configure the settings for best website performance? We can help recommend caching plugins, or just install and configure them for you!
To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.
Is your Texas website being bombarded with fake orders, contact submissions or live chats from a specific network? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.
Do you want to create a backup of your Texas website? We can help you create one-time or scheduled backups that store locally or at an offsite location.
It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. If you'd like help creating and managing that development / staging site, just let us know!
Do you prefer to make design changes based on statistical data regarding how users interact with your Texas web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your Texas website. We've seen businesses in and around Texas lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Texas website? If your Texas site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
We have a diverse team of web designers and web developers, for Texas businesses, who have been immersed in multiple website platforms over the years. Nevertheless, mastering a handful of platforms is better than trying to be an expert on everything. For that reason, our website maintenance agency for Texas websites tends to service only the following platforms:
We've managed Joomla and Magento platforms for Texas businesses in the past. The reason we moved away from those platforms was to let our website maintenance experts focus more on training and support.
Before signing up for any Texas web maintenance package, it is important to ask the Texas website maintenance company some questions about how their services work. By doing this, you'll be able to better understand your relationship with the Texas web support team before you give them money or give them access to your website. Let's go over some simple questions to ask:
We find it beneficial to run these questions by any Texas website services agency before subscribing to their website maintenance packages, since it will provide much better understanding for you regarding the future relationship, the security of your website, and the expected turnaround time for important maintenance requests.
We are often asked for a website support plan by larger companies in and around Texas looking to establish routines and procedures within their IT department. Whether it's your website, hosting, or domain name, we'll make sure your Texas business has a web maintenance plan to ensure optimum performance.
Here is a list of annual Texas website maintenance tasks to review:
Read through this list of semi-annual Texas web support tasks to review:
Check out this list of monthly Texas website support tasks to consider:
The starting price for our Texas website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Texas websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site. For Texas businesses with mission-critical applications, we offer emergency Texas website support subscriptions, starting at $495/month, to extend our availability into nights & weekends.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Texas, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Texas web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Texas website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Texas to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Texas who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Texas website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
If you've been searching for experienced website maintenance and support companies serving major cities throughout Texas, we'll be the web support team you want to contact. Our website support experts frequently offer web maintenance and help in Amarillo, Arlington, Austin, Brownsville, Corpus Christi, Dallas, El Paso, Fort Worth, Frisco, Garland, Grand Prairie, Houston, Irving, Laredo, Lubbock, McKinney, Mesquite, Pasadena, Plano, or San Antonio throughout Texas. From simple website updates and platform upgrades, to website training and emergency support, our website maintenance agency will have you covered!
When looking for website experts to handle website maintenance and support in smaller cities throughout Texas, we still hope you'll consider our website support services. We have a full staff of dedicated website experts ready to help Texas-area businesses. Whether your business is located in Abilene, Allen, Angleton-Rosharon, Baytown, Beaumont, Bedford, Brazosport, Bryan, Carrollton, College Station, East Grayson, East Jefferson, Edinburg, Euless, Flower Mound, Galveston, Grapevine, Harlingen, Killeen, League City, Lewisville, Longview, McAllen, Midland, Mission, Missouri City, North Richland Hills, Northeast Harris, Northeast Tarrant, Northwest Harris, Odessa, Port Arthur, Richardson, Round Rock, Rowlett, San Angelo, Southeast Harris, Southeast Hidalgo, Southeast Montgomery, Sugar Land, Temple, Texas City, The Woodlands, Tyler, Victoria, Waco, Wichita Falls, or a different city, our web maintenance agency will be ready to help with all your Texas website maintenance services!
WebCitz offers discounted Texas website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Texas with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete, and didn't involve Laravel or custom programming. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
Example #2: You are an existing client in Texas with a 10-hour block of time ($1,095) on your account. You put in a request that requires custom programming to build or modify a unique piece of functionality on your website. The task took 60 minutes of work. In this example, you would have 75 minutes of time deducted from your 10-hour block of time, since custom programming has a 1.25x multiplier of time.
For Texas site owners interested in proactive website upgrades, app / extension updates, website backups, performance monitoring, malware cleanup, and broken link monitoring.
* Laravel applications have a $2,500 set-up fee for management services, if the Laravel application wasn't developed by WebCitz.
Example #1: You are an existing Texas client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.
For existing Texas website maintenance clients requiring off-hours support, please consider our emergency website service subscriptions.
Example #1: You are an existing Texas client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Saturday afternoon, which isn't a holiday, and the work takes 45 minutes. That 45 minutes of work would be rounded to 60 minutes for the minimum deduction, then a 2x multiplier would be applied. The result would be 2 hours of time deducted from your 10-hour block.
Example #2: You are an existing Texas client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Monday at 2PM CST, which isn't a holiday, and the work takes 45 minutes. You would have 45 minutes deducted from your 10-hour block.