Our team doesn't just build Scottsdale websites; we also offer website maintenance and support services because we know questions and concerns come up!
We're a web support agency with a team of website experts that never outsources Scottsdale web maintenance to anyone.
This makes our website maintenance agency the perfect choice to provide all your Scottsdale website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.
You'll enjoy working with our team for your Scottsdale website support services because of the emphasis we put on availability and communication. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.
We see web maintenance as a reactive support service where we provide your Scottsdale business with the right web developer resources to fix just about any problem. There are many examples of website issues that might require service from Scottsdale web maintenance companies, including:
The previously mentioned services are just a glimpse of what we view as possible Scottsdale web support services. In fact, Scottsdale website support is basically anything a web developer or digital marketer does to your website.
The reason we consider web maintenance to be a reactive service is that most Scottsdale website owners wouldn't want a web developer going into their website and changing things around without their knowledge. You can count on our firm to keep your Scottsdale website running smoothly. However, we can offer some proactive Scottsdale web support services.
Interested in a proactive website management service for some of your website upkeep? We're happy to help! As part of our proactive website management service, our team can take care of platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring.
If you live in Scottsdale, you probably love the Phoenix Rising FC soccer team. Go Phoenix Rising FC! In addition to supporting Scottsdale-area websites, our website support firm also offers Avondale, Buckeye, Casa Grande, Chandler, Flagstaff, Gilbert, Glendale, Goodyear, Mesa, Peoria, Phoenix, Surprise, Tempe, Tucson, and Yuma small businesses and large corporations help with their websites.
There will come a time when every Scottsdale website needs some sort of maintenance. The reason is simply that the internet is always changing. Not to worry though, our Scottsdale website maintenance cost isn't expensive so it should be affordable for you to maintain your website! There are a few reasons why a website in Scottsdale might need maintenance:
Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. It is important to understand the future needs of your Scottsdale business when planning budgets and schedules for website maintenance and support.
It's our job to understand your website maintenance needs, schedule your work in a timely fashion, and follow up with your Scottsdale business after the work is done.
Most web support services start with an email from you, the owner of the Scottsdale website. That email is routed into our ticket system and automatically assigned to the project manager on your account. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.
The process for Scottsdale website support services that come from phone or chat is similar. We route the support request to the most appropriate web developer on our team based on the nature of the work needed on your website.
After the launch of a website, we're often asked for detailed examples of Scottsdale web maintenance requests. Here are several examples of Scottsdale website maintenance services we've been asked to perform in the past and would be more than happy to provide to you!
Changes to your Scottsdale website could be as simple as updating a paragraph, swapping images, or adding a new page. This is just normal, routine web support to keep content fresh for both search engines and visitors.
We can analyze your Scottsdale website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and more if it's slow. It'll help improve page load times, which will make users and search engines happy.
It's important to keep your Scottsdale website updated if it runs on a CMS like WordPress. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.
It's important to update your Scottsdale website's plugins and extensions to reflect the latest changes by the developers. This is similar to the idea of updating the CMS platform since it helps patch security and functionality issues.
Did you get a report from Google Search Console telling you about a coverage issue? If so, we can review the coverage issues, fix the problems, and update you on the results. Make Google happy, and you'll rank higher throughout Scottsdale and beyond!
Do you ever see product prices or reviews in Google organic search results? This is structured data, which is a standardized way of describing content on the web, whether it's a local business in Scottsdale or an ecommerce product.
Adding Open Graph Tags to your website will help search engines better understand your page content and improve the appearance of your website in social media platforms when people share links of your Scottsdale business.
Interested in using Google Tag Manager for managing custom scripts? No problem at all! We'll happily install Google Tag Manager on your Scottsdale website and teach you how to use it.
Tracking conversions is important if you want to understand the benefits of online advertising for your Scottsdale website. This will help you understand where your conversions are coming from, such as a Google search or a Bing Ads campaign.
Is your Scottsdale website slow because of large images? That won't be a problem! Using our image compression tools, we can compress all your images and even set up recurring compression for new images!
Would you like to try live chat? We can make recommendations on the best live chat systems for your business requirements, install the tracking code, and configure the design to match the branding of your Scottsdale business!
Are your error_log files big? To stop recurring error messages, we can diagnose the problem and update programming code.
If spambots are attacking your Scottsdale website, we can setup a checkbox or invisible reCaptcha to help minimize unwanted submissions on your forms.
Are you interested in installing a caching plugin in your Scottsdale website, but not sure how to properly configure the settings for best website performance? We can help recommend caching plugins, or just install and configure them for you!
If you want to improve email deliverability, we can set up your contact form and website platform to send emails via SMTP instead of PHP mail.
Is your Scottsdale website getting fake orders, contact submissions, or live chats? If you want to protect your website from malicious traffic, we can help by implementing IP restrictions.
Would you like a backup of your Scottsdale website? Let us help you create one-time or scheduled backups that you can store locally or offsite.
When you're doing a major upgrade or extension installation, you should set up a development or staging site first. If you'd like help creating and managing that development / staging site, just let us know!
Do you prefer to make design changes based on statistical data regarding how users interact with your Scottsdale web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Have you launched a new website or removed pages? Make sure your Scottsdale website has 301 redirects to prevent or at least minimize 404 errors. Businesses in and around Scottsdale have lost a lot of organic traffic because of broken pages. It is a very common mistake when launching new websites, removing content pages, or disabling product pages. We can help you set up 301 redirects in .htaccess files, nginx templates, and CMS platforms.
Want to learn how to make simple edits to your Scottsdale website? We'll be happy to help if your Scottsdale site was built on a platform we work with, such as WordPress or Shopify.
With years of experience developing websites for Scottsdale businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. For that reason, our website support company for Scottsdale websites tends to service only the following platforms:
In the past, we provided website maintenance and support for Joomla and Magento platforms of Scottsdale businesses. However, we chose not to use those platforms so our web maintenance experts could focus on training and support within the more popular platforms.
Ask the Scottsdale web support company some questions about their services before you sign up for a package. This will help you get a better idea of the experience you will have with their expert Arizona web maintenance services before you submit payment and provide website access. Let's go over some simple questions to ask:
If you ask these questions to a Scottsdale website services firm, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.
Companies in and around Scottsdale often ask us for a website maintenance plan to establish routines and procedures. We are happy to help your Scottsdale business develop a web support plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.
Here is a list of annual Scottsdale website support tasks to review:
Read through this list of semi-annual Scottsdale web maintenance tasks to review:
Check out this list of monthly Scottsdale website maintenance tasks to consider:
The starting price for our Scottsdale website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Scottsdale websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Scottsdale, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Scottsdale web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Scottsdale website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Scottsdale to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Scottsdale who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Scottsdale website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Scottsdale website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Scottsdale with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Scottsdale site owners interested in proactive website and extension updates.
Example #1: You are an existing Scottsdale client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.