Our team doesn't just build Florida websites; we also offer website maintenance and support services because we know questions and concerns come up!
Our web maintenance agency works out of a single location and never outsources Florida website maintenance.
This makes our web support agency the perfect choice to provide all your Florida website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.
You'll enjoy working with our team for your Florida web maintenance services because of the emphasis we put on availability and communication. If you need something simple done the same day or have a complex question that is best explained over the phone, you'll have no problem getting in touch with a member of our website team to make it happen!
Web maintenance is a reactive support service that connects you with the right web developer to fix nearly any website issue. There are many examples of website issues that might require service from Florida website maintenance agencies, including:
These are just a few of the Florida website support services we offer. Basically, Florida web maintenance is anything a web developer or internet marketer does to change your website.
The reason we consider web maintenance to be a reactive service is that most Florida website owners wouldn't want a web developer going into their website and changing things around without their knowledge. When you choose to have our company maintain your Florida website, we'll be your web support team on standby for any request. There are some web support services we can provide your Florida website in a proactive manner though.
Interested in a proactive website management service for some of your website upkeep? We're happy to help! As part of our proactive website management service, our team can take care of platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring.
For enterprise-level clients requiring off-hours support, including holidays and weekends, please consider our Florida web support service level agreements. Please understand this service must be in place prior to having a website emergency that requires Florida website support services and support at night, on a weekend, or during a holiday break.
Our website maintenance and support company is happy to provide Boca Raton, Boynton Beach, Brandon, Cape Coral, Coral Springs, Daytona Beach, Deerfield Beach, Delray Beach, Deltona, Fort Lauderdale, Gainesville, Hialeah, Hollywood, Jacksonville, Lakeland, Largo, Melbourne, Miami, Miami Beach, Orlando, Palm Bay, Pembroke Pines, Pensacola, Pompano Beach, Port St. Lucie, Royal Palm Beach, Sarasota, Spring Hill, St. Petersburg, Sunrise, Tallahassee, Tamarac, Tampa, and West Palm Beach with fast website support services.
Every Florida website will need some website maintenance at some point. The reason is simply that the internet is always changing. Not to worry though, our Florida web support cost isn't expensive so it should be affordable for you to maintain your website! Here are some common reasons why a website in Florida might require website support services:
There are many reasons why a website might need maintenance, other than just to update something. It is important to understand the future needs of your Florida business when planning budgets and schedules for website maintenance and support.
Our professional website maintenance team puts in a lot of effort to understand your needs, schedule your work on time, and follow up with your Florida business after the work is done.
Most web support services start with an email from you, the owner of the Florida website. That email is routed into our ticket system and automatically assigned to the project manager on your account. From there, anyone on our team can work on the ticket without delay, leading to faster turnaround time and simplified internal communication.
For requests that originate from phone or live chat, a similar process to handling your Florida website support services unfolds. We route the support request to the most appropriate web developer on our team based on the nature of the work needed on your website.
We're often asked for examples of Florida website maintenance requests after a website launches. Here are several examples of Florida web support services we've been asked to perform in the past and would be more than happy to provide to you!
A simple change to your Florida website might include updating a paragraph on a page, swapping out an image, or adding a new page. These are just normal, routine website support tasks to keep content fresh for both search engines and visitors.
We can analyze your Florida website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and more if it's slow. It'll help improve page load times, which will make users and search engines happy.
If your Florida website is running on a content management system, like WordPress, it is important to keep the platform updated. This helps improve security and functionality - sometimes the updates are relatively quick to perform, which is a win-win!
It's important to update plugins and extensions on your Florida website if they were developed and maintained by a third-party. It's similar to updating the CMS platform since it helps patch security and functionality issues.
Did you get a report from Google Search Console telling you about a coverage issue? If so, we can review the coverage issues, fix the problems, and update you on the results. This will help your search engine rankings, throughout Florida and beyond, by making Google happy!
Do you ever see product prices or reviews in Google organic search results? This is structured data, which is a standardized way of describing content on the web, whether it's a local business in Florida or an ecommerce product.
Adding Open Graph Tags to your website will help search engines better understand your page content and improve the appearance of your website in social media platforms when people share links of your Florida business.
Are you interested in adding Google Tag Manager to your website to help you manage custom scripts more easily? Not a problem! We can add Google Tag Manager to your Florida website and even teach you how to use it.
It's important to setup conversion tracking for your Florida website if you want to understand the benefits of online advertising. This will help you understand where your conversions are coming from, such as a Google search or a Bing Ads campaign.
Are large images slowing down your Florida website? No problem at all! Using our image compression tools, we can compress all your images and even set up recurring compression for new images!
Do you want to try live chat on your website? We can make recommendations on the best live chat systems for your business requirements, install the tracking code, and configure the design to match the branding of your Florida business!
Have you noticed large error_log files on your hosting account? We can help diagnose the issue and update programming code or repair platform issues to prevent recurring error messages.
If spambots are attacking your Florida website, we can setup a checkbox or invisible reCaptcha to help minimize unwanted submissions on your forms.
Are you interested in installing a caching plugin in your Florida website, but not sure how to properly configure the settings for best website performance? We can help recommend caching plugins, or just install and configure them for you!
To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.
Is your Florida website being bombarded with fake orders, contact submissions or live chats from a specific network? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.
Do you want to create a backup of your Florida website? We can help you create one-time or scheduled backups that store locally or at an offsite location.
It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. If you'd like help creating and managing that development / staging site, just let us know!
Do you prefer to make design changes based on statistical data regarding how users interact with your Florida web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your Florida website. We've seen businesses in and around Florida lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Florida website? If your Florida site was developed in a platform we work within, such as WordPress, Shopify or BigCommerce, we'll be happy to help!
For Florida businesses, we have a team of web designers and web developers who have experience with multiple platforms. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. For that reason, our web maintenance agency for Florida websites tends to service only the following platforms:
In the past, we provided website maintenance and support for Joomla and Magento platforms of Florida businesses. However, we chose to move away from those platforms to allow our web support experts to focus more heavily on training and support within the other systems.
If you're thinking about signing up for any Florida web maintenance package, make sure you ask the company how their services work. This will help you get a better idea of the relationship you will have with the Florida website maintenance team before you give them money, provide them website access, and give them complete access to your website for one of their web support packages. Let's go over some simple questions to ask:
We find it beneficial to run these questions by any Florida website services agency before subscribing to their website support packages, since it will provide much better understanding for you regarding the future relationship, the security of your website, and the expected turnaround time for important maintenance requests.
Larger companies in and around Florida often ask us for a web maintenance plan. We are happy to help your Florida business develop a website maintenance plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.
Here is a list of annual Florida web support tasks to review:
Here is a list of semi-annual Florida website support tasks to consider:
Check out this list of monthly Florida web maintenance tasks to consider:
The starting price for our Florida website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Florida websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site. For Florida businesses with mission-critical applications, we offer emergency Florida website support subscriptions, starting at $495/month, to extend our availability into nights & weekends.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Florida, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Florida web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Florida website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Florida to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Florida who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Florida website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
If you've been searching for experienced website maintenance and support companies serving major cities throughout Florida, we'll be the web maintenance team you want to contact. Our web maintenance experts frequently offer website maintenance and help in Boca Raton, Boynton Beach, Brandon, Cape Coral, Coral Springs, Daytona Beach, Deerfield Beach, Delray Beach, Deltona, Fort Lauderdale, Gainesville, Hialeah, Hollywood, Jacksonville, Lakeland, Largo, Melbourne, Miami, Miami Beach, Orlando, Palm Bay, Pembroke Pines, Pensacola, Pompano Beach, Port St. Lucie, Royal Palm Beach, Sarasota, Spring Hill, St. Petersburg, Sunrise, Tallahassee, Tamarac, Tampa, or West Palm Beach throughout Florida. From simple website updates and platform upgrades, to website training and emergency support, our web support agency will have you covered!
When looking for website experts to handle website maintenance and support in smaller cities throughout Florida, we still hope you'll consider our web maintenance services. We have a full staff of dedicated website experts ready to help Florida-area businesses. Whether your business is located in Alachua, Altamonte Springs, Anna Maria, Apalachicola, Apopka, Atlantic Beach, Auburndale, Aventura, Avon Park, Bal Harbour, Bartow, Bay Harbor Islands, Bonita Springs, Bradenton, Brooksville, Cape Canaveral, Casselberry, Celebration, Chipley, Cinco Bayou, Clearwater, Clewiston, Cocoa, Cocoa Beach, Coconut Creek, Coral Gables, Crystal River, Dania Beach, DeFuniak Springs, DeLand, Destin, Dunedin, Eagle Lake, Edgewater, Edgewood, Eustis, Fort Meade, Fort Myers, Fort Myers Beach, Fort Pierce, Fort Walton Beach, Fruitland Park, Greenacres, Green Cove Springs, Gulfport, Haines City, Hallandale Beach, Hawthorne, Hialeah Gardens, Highland Beach, Holly Hill, Holmes Beach, Homestead, Hypoluxo, Indialantic, Juno Beach, Jupiter, Key Biscayne, Key West, Kissimmee, LaBelle, Lady Lake, Lake Alfred, Lake Mary, Lake Park, Lake Wales, Lake Worth, Lantana, Lauderdale By The Sea, Leesburg, Lighthouse Point, Longboat Key, Longwood, Maitland, Marco Island, Melbourne Beach, Milton, Minneola, Miramar, Mount Dora, Naples, Neptune Beach, New Port Richey, New Smyrna Beach, Niceville, North Miami Beach, North Port, Oakland Park, Ocala, Ocean Ridge, Ocoee, Okeechobee, Oldsmar, Orange Park, Ormond Beach, Oviedo, Palatka, Palm Beach, Palm Beach Gardens, Palm Coast, Palmetto, Panama City, Panama City Beach, Pinecrest, Pinellas Park, Plant City, Ponce Inlet, Port Orange, Punta Gorda, Rockledge, St. Augustine, St. Augustine Beach, St. Cloud, St. Pete Beach, St. Petersburg, Safety Harbor, Sanford, Sanibel, Satellite Beach, Seaside, Sebastian, Sewalls Point, Shalimar, Stuart, Surfside, Tarpon Springs, Tavares, Temple Terrace, Titusville, Treasure Island, Valparaiso, Venice, Vero Beach, Wellington, West Melbourne, Weston, Wilton Manors, Winter Garden, Winter Haven, Winter Park, Winter Springs, or a different city, our website maintenance agency will be ready to help with all your Florida website support services!
WebCitz offers discounted Florida website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Florida with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete, and didn't involve Laravel or custom programming. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
Example #2: You are an existing client in Florida with a 10-hour block of time ($1,095) on your account. You put in a request that requires custom programming to build or modify a unique piece of functionality on your website. The task took 60 minutes of work. In this example, you would have 75 minutes of time deducted from your 10-hour block of time, since custom programming has a 1.25x multiplier of time.
For Florida site owners interested in proactive website upgrades, app / extension updates, website backups, performance monitoring, malware cleanup, and broken link monitoring.
* Laravel applications have a $2,500 set-up fee for management services, if the Laravel application wasn't developed by WebCitz.
Example #1: You are an existing Florida client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.
For existing Florida website maintenance clients requiring off-hours support, please consider our emergency website service subscriptions.
Example #1: You are an existing Florida client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Saturday afternoon, which isn't a holiday, and the work takes 45 minutes. That 45 minutes of work would be rounded to 60 minutes for the minimum deduction, then a 2x multiplier would be applied. The result would be 2 hours of time deducted from your 10-hour block.
Example #2: You are an existing Florida client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Monday at 2PM CST, which isn't a holiday, and the work takes 45 minutes. You would have 45 minutes deducted from your 10-hour block.