Nampa, ID Website Maintenance Services

Support for Nampa Websites

Our team doesn't just build Nampa websites; we also offer website maintenance and support services because we know questions and concerns come up!

500+ active clients
500+
Satisfied Digital Marketing Clients
18 years in business
2004
Founded 18+ Years Ago
20+ Onsite experts
14+
Onsite Experts (No Outsourcing)

Web Maintenance Professionals for Nampa, ID Businesses

We are a web support company with a team of website experts that works from a single location and never outsources Nampa web maintenance services.

Because of this, our web maintenance company is the best choice for all your Nampa website support needs, including website platform upgrades, site speed improvements, website security fixes, and website issue resolutions.

We're the perfect choice for all of your Nampa web support needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.

Our team puts a lot of emphasis on availability and communication for Nampa website support clients. You'll have no problem getting in touch with a member of our website support team if you need something simple done today or if you have a complicated question that's best explained over the phone!

What is Involved in Maintaining Nampa, ID Websites

We view web maintenance to be a reactive support service that provides your Nampa business with the appropriate web developer resources to solve nearly any website problem. Here are a few examples of website problems that might need Nampa website maintenance:

  • Making sure your website's platform is up to date.
  • Updating apps and plugins to make them safer and more functional.
  • Adding new pages whenever you release something new.
  • Freshen up your blog with new content.
  • Rearranging your Nampa site's navigation menu.
  • Improve your page speed to pass Google Core Web Vitals.
  • Take backups of your website's files and databases.
  • Modifying the look and feel of your website's design.
  • Fixing Google Search Console coverage issues.
  • Adding structured data, open graph tags, etc.
  • Providing a solution to any other website problem.

These are just a few of the Nampa web support services we offer. In fact, Nampa website support is basically anything a web developer or digital marketer does to your website.

Reactive Nampa Website Support

We consider web maintenance a reactive service because most Nampa website owners don't want a developer messing with their website without their permission. You can count on our agency to keep your Nampa website running smoothly. There are some website maintenance services we can provide your Nampa website in a proactive manner though.

View Nampa Website Maintenance Pricing

Proactive Nampa Website Support

Interested in a proactive website management service for some of your website upkeep? We're happy to help! As part of our proactive website management service, our team can take care of platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring.

View Nampa Website Management Pricing

In addition to supporting Nampa-area websites, our web support agency also offers Boise, Coeur d'Alene, Idaho Falls, Meridian, Pocatello, and Rexburg small businesses and large corporations help with their websites.

A Few of Our Web Maintenance & Support Specialists

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Who Needs Web Maintenance in Nampa, ID

At some point in time, every Nampa website will require some form of website maintenance. It's because the internet is always changing. But don't worry, our Nampa web support costs aren't too high, so you can afford it! Website maintenance in Nampa might be needed for these reasons:

  • Hosting companies sometimes upgrade their servers, removing PHP versions that were used by your Nampa website. That means you'll have to refactor your app or upgrade to a newer framework that supports the latest PHP release. There's no way you can expect custom web functionality to work forever.
  • In order to focus on maintaining the newer version of an ecommerce platform or content management system, they eventually have to deprecate the previous releases. Magento 1.x store owners recently had to migrate to Magento 2.x, or an alternative ecommerce platform, because Magento 1.x was no longer maintained by Magento after it reached "End of Life". Nampa-area ecommerce businesses running Magento 1.x found themselves looking for an ecommerce developer to help migrate their store.
  • An owner of a Nampa website who has been infected by malware or some other kind of malicious activity needs to check the site for exploits and clean it up. In most cases, this happens because the website owner didn't pay attention to the first two website support examples.
  • To ensure future visitors to your Nampa website receive accurate information about your organization, products, or services, your Nampa website content needs to be refreshed. Maintaining your Nampa website is key to making sure it's working for you.

Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. Plan your budget and schedules for website support and maintenance based on your Nampa business's potential future needs.

How We Perform Nampa, ID Web Maintenance

We have an experienced web maintenance team who puts forth great effort to understand your maintenance needs, schedule your work in a timely fashion, and follow up with your Nampa business after the tasks have been completed.

A Nampa website maintenance service usually starts with an email from you. Your email gets routed into our ticket system and automatically assigned to your project manager. Anyone on our team can work on the ticket without delay, resulting in faster turnaround time.

Phone or live chat requests follow a similar process to Nampa web support. A support request is entered into our ticket system by the person in the conversation with you, so the work order can be routed to the right web developer.

Example Website Support Service List for Nampa, ID Businesses

We are often asked for detailed examples of Nampa web maintenance requests that might come up after the launch of a website. The following are some examples of Nampa website maintenance services we've provided in the past.

Simple Nampa Website Tweaks

Your Nampa website might need a paragraph updated, an image changed, or a new page added. Keeping content fresh for search engines and visitors is just normal, routine web support.

Nampa Website Speed Improvements

Let us check your Nampa website for hosting, caching, image optimization, console errors, broken links, poor database queries, and other potential problems that might be impacting your page speed. It'll help improve page load times, which will make users and search engines happy.

Platform Upgrades / Security Updates

If your Nampa website is running on a content management system, like WordPress, it is important to keep the platform updated. The updates improve security and functionality - sometimes they're quick, so it's an easy win!

Plugin / Extension Upgrades

It's important to update plugins and extensions on your Nampa website if they were developed and maintained by a third-party. It's similar to updating the CMS platform since it helps patch security and functionality issues.

Fixing Search Console Issues

Did Google Search Console tell you about a coverage problem? If so, we can fix the coverage issues, and let you know how it went. Make Google happy, and you'll rank higher throughout Nampa and beyond!

Setup Structured Data

Do you ever see product prices or reviews in Google organic search results? This is structured data, which is a standardized way of describing content on the web, whether it's a local business in Nampa or an ecommerce product.

Implement Open Graph on Your Website

When people share links of your Nampa business on social media, your website will look better if you add Open Graph Tags. These tags help define an image, title, and description for your each page on your website.

Add Google Tag Manager

Interested in using Google Tag Manager for managing custom scripts? That won't be a problem! We'll happily install Google Tag Manager on your Nampa website and teach you how to use it.

Implement Conversion Tracking

It's important to setup conversion tracking for your Nampa website if you want to understand the benefits of online advertising. Then you'll know where your conversions come from, whether it be direct traffic, organic search, or paid ads.

Image Optimization

Do you have a Nampa website that's slow because of large images? That won't be a problem! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!

Add Live Chat

Is your website ready for live chat? We can make recommendations on the best live chat systems for your business requirements, install the tracking code, and configure the design to match the branding of your Nampa business!

Resolve Errors in Log Files

Do you have a lot of error_log files on your hosting account? If you're getting recurring error messages, we can update programming code or fix platform issues.

Setup reCaptcha on Forms

To reduce unwanted submissions on your Nampa website, we can setup an invisible or checkbox reCaptcha.

Install a Caching Plugin

Interested in installing a caching plugin for your Nampa website, but don't know how to set it up? We can help you figure out which caching plugins to install and configure on your website!

Setup SMTP Email

To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.

Restrict IP Addresses

Is your Nampa website being bombarded with fake orders, contact submissions or live chats from a specific network? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.

Create Website Backups

Do you want to create a backup of your Nampa website? We can help you create one-time or scheduled backups that store locally or at an offsite location.

Create a Development Website

It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. If you'd like help creating and managing that development / staging site, just let us know!

Implement A/B Testing

Do you prefer to make design changes based on statistical data regarding how users interact with your Nampa web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.

Create 301 Redirects

Are you launching a new website or removing pages from your website? You should create 301 redirects for your Nampa website. We've seen businesses in and around Nampa lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.

Provide Website Training

Do you need help learning how to make changes to your Nampa website? If your Nampa site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!

The Platforms We Maintain for Nampa, ID Websites

We have a diverse team of web designers and web developers, for Nampa businesses, who have been immersed in multiple website platforms over the years. Having said that, it's better to master a few platforms than try to specialize in them all. Therefore, we tend to only maintain Nampa websites on these platforms:

As a website maintenance firm, we used to maintain and support Joomla and Magento websites for Nampa-area businesses. However, we chose to move away from those platforms to allow our website support experts to focus more heavily on training and support within the other systems.

Questions to Ask Nampa, ID Web Maintenance Firms

Before signing up for any Nampa web support package, it is important to ask the Nampa website support company some questions about how their services work. It'll give you a better idea of the experience you'll have with their premium Idaho web maintenance services prior to making payment and providing website access. Here are some simple questions to ask:

  • What kind of security do you have on your site? Do you scan client websites for security?
  • What's the turnaround time for Nampa website maintenance?
  • Are you outsourcing your Nampa web support services?
  • How much might it cost to maintain an average Nampa website?
  • Are there minimum deductions or minimum billable expenses for Nampa website updates?
  • At what times of the day are you working and able to take our maintenance requests?
  • Will you keep me informed about new updates within my platform?

If you ask any Nampa website services agency these questions before subscribing to their web maintenance packages, you'll have a much better idea of the future relationship, the security of your website, and the expected turnaround time for important requests.

Nampa, ID Website Maintenance Plans and Tips

We are often asked for a web support plan by larger companies in and around Nampa looking to establish routines and procedures within their IT department. We can help your Nampa business set up a website support plan so all aspects of your website, hosting, and domain name are monitored regularly.

Check out this list of annual Nampa web maintenance tasks to review:

  • Check if your web hosting provider has newer servers that your account can be migrated to.
  • Ask your web developer if your website has a major platform release coming up that will require a lot of work to install.
  • Restore a website backup to make sure the data is enough for full recovery. Also, make sure your backups are stored remotely.
  • Take a look at the websites of your competitors (even those outside Nampa) to see if you're missing out on anything.
  • Take a look at your website's security to make sure nothing's been compromised.
  • Ensure that structured data, open graph, and social links are all working.
  • Verify the necessity of any 3rd party tracking, live chat, or heat map scripts that are installed.
  • Delete any development or staging websites you don't need.

Check out this list of semi-annual Nampa web maintenance tasks to review:

  • Make sure you have access to your domain name and it's not about to expire. When you have to renew your domain name, this will come in handy.
  • Check that your hosting account isn't about to expire and you can access it.
  • Make sure you have access to your DNS.
  • Find out if your SSL certificate will expire soon.
  • Make sure your website backup schedule is working and you have remote backups.
  • If you have an automated image optimization service, verify it is working properly.
  • Check if the website is throwing any console errors.

Check out this list of monthly Nampa website maintenance tasks to consider:

  • Ensure your website doesn't have any broken links, which affect user experience and SEO.
  • Check your website for performance issues after recent updates or changes.
  • See if there are any coverage issues in Google Search Console.
  • Update some of your service pages or blog articles to keep your website fresh.
  • Take a look at your website platform and extensions for any available updates.

The Cost of Web Support Service in Nampa, ID

The starting price for our Nampa website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Nampa websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.

To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Nampa, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.

If you pre-purchase a block of time for your Nampa web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.

What is Considered Billable Time?

When talking with prospective Nampa website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Nampa to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Nampa who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Nampa website.

Here are examples of what is considered billable time:

  • Reading through lengthy emails to understand what is being requested.
  • Preparing responses to lengthy or complex email messages.
  • Helping you figure out your domain name or web hosting provider.
  • Scheduling your website maintenance to be completed by the best team member.
  • Talking with you on the phone about ideas or tasks you want to discuss.
  • Reviewing completed work for quality control purposes.
  • Providing you training on how to handle administrative tasks.
  • Researching unique solutions to difficult questions you present our team.
  • Providing more detailed time usage reports, beyond the automated monthly update email.
  • Helping you figure out email client issues within Microsoft Outlook, Apple Mail, etc.
  • Almost any other task not specifically mentioned in the list below.

Here are examples of what is not considered billable time:

  • Talking with you about personal matters, such as the weather, a recent vacation, or a sporting event.
  • Responding to simple email messages that don't require research or lengthy feedback.
  • Handling accounting-related tasks, such as invoice generation, payment confirmations, etc.

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Nampa Website Maintenance Pricing

WebCitz offers discounted Nampa website maintenance services for clients interested in retaining our services through a pre-purchased block of time.

Invoiced Monthly

$ 119.50/hr

  • Existing Clients Only
  • Any Time Spent Billed Monthly
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
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Pre-Purchased Block of Time

As Low As $99.95/hr

  • Dedicated Account Manager
  • No Contracts, Auto-Renewals, or Expirations
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays

Example #1: You are an existing client in Nampa with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.

Nampa Website Management Pricing

For Nampa site owners interested in proactive website and extension updates.

Quarterly

$ 150/qtr

  • Quarterly CMS Updates, Theme Updates, Extension Updates, and Functionality Testing

Monthly

$ 125/mo

  • Monthly CMS Updates, Theme Updates, Extension Updates, and Functionality Testing

Example #1: You are an existing Nampa client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.

Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.

Hear what our customers are saying

Joe Simmons

Joe Simmons

David Wurst and WebCitz have been a great hosting company to work with for over 10 years. They provide exceptional service and knowledge with their customers and always get it done immediately. I will never work with any other company.
Tara Candland

Tara Candland

Incredibly responsive, fast, and professional. They quickly understood the issue we were having with our site, which was fairly complicated, and were able to resolve it. They kept us updated in lay terms along the way so that we could understand how the issue was progressing.
Kendrick Jacobs

Kendrick Jacobs

Corey G at WebCitz was so professional and patient while helping us solve our issues. We appreciate his help so much. This company definitely needs more people like him. Amazing customer service! Thank you Corey G! (:
Carissa Giebel

Carissa Giebel

They are great to work with. Always quick to respond to my questions and assist when needed! They have been working with me at Legacy Law Group, LLC for many years.
Southwest Radio Church

Southwest Radio Church

What can I say about this company? These people that work there? Unbelievable!! It doesn't matter when or why you call, they will help you. The other part of that statement is: I never have to call them! They made a web site for us that works 24/7. But if I do call they actually take care of it right then. ... great bunch of guys...Southwest Radio Church really appreciates you!!
Jeff Ring

Jeff Ring

This company is just a thrill to work with. Everyone is so friendly and eager to help even with the smallest items. They are always very accommodating when you stop by to look at the magnificent fish tank and will greet you with with a warm cappuccino.
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