Rochester, NH Website Maintenance Services

Support for Rochester Websites

Our team doesn't just build Rochester websites; we also offer website maintenance and support services because we know questions and concerns come up!

500+ active clients
500+
Satisfied Digital Marketing Clients
18 years in business
2004
Founded 18+ Years Ago
20+ Onsite experts
14+
Onsite Experts (No Outsourcing)

Web Maintenance Experts for Rochester, NH Businesses

Our website maintenance firm works out of a single location and never outsources Rochester website support.

This makes our web maintenance firm the perfect choice to provide all your Rochester website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.

You'll enjoy working with our team for your Rochester web support services because of the emphasis we put on availability and communication. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.

Our Rochester, NH Website Maintenance Services

Web maintenance is a reactive support service that connects you with the right web developer to fix nearly any website issue. There are many examples of website issues that might require service from Rochester website support firms, including:

  • Upgrading your website platform to the latest version.
  • Keeping apps and plugins updated for better security and functionality.
  • Adding new web pages as you release new information.
  • Staying fresh with new blog content.
  • Rearranging your Rochester site's navigation menu.
  • Making your page faster to pass Google Core Web Vitals.
  • Taking backups of your website's files and databases.
  • Changing the look and feel of your website.
  • Troubleshooting Google Search Console coverage issues.
  • Improving technical SEO by adding structured data, open graph tags, etc.
  • Investigating the cause and providing a solution to any other website issue.

These are just a few of the Rochester web maintenance services we offer. In fact, Rochester website maintenance is really anything a web developer or digital marketer does to your website to change it in some manner.

In addition to supporting Rochester-area websites, our web support agency also offers Bedford, Concord, Durham, Manchester, Milford, Nashua, Portsmouth, and Salem small businesses and large corporations help with their websites.

A Few of Our Web Maintenance & Support Specialists

Jake FDrew PDana CAshton HJustin FDavid W

Pricing for Rochester, NH Website Maintenance

The starting price for our website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour.

If you purchase a website maintenance retainer, there are no contracts, hidden fees, expirations, or minimum deductions.

Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, working on the request, providing feedback, and logging the task usually takes at least 10 minutes of time.

To keep you informed of the time usage on your pre-purchased web maintenance retainer, you'll receive a monthly update letting you know how much time remains on your account.

Invoiced Monthly

$ 119.50/hr

  • Existing Clients Only
  • Any Time Spent Billed Monthly
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
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Pre-Purchased Block of Time

As Low As $99.95/hr

  • Dedicated Account Manager
  • No Contracts, Auto-Renewals, or Expirations
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
Purchase Now!

Our Rochester, NH Website Management Services

Tired of being warned about available updates? Worried about website downtime? Let our web development team take care of both worries through proactive website management!

Here is a list of what is included in our website management plans:

1.) Proactive Website Updates

We have an in-house team of website experts ready to perform platform updates, theme updates, and plugin/extension updates on a quarterly or monthly schedule for WordPress or WooCommerce websites!

  1. Backup: We start by taking backups of your website files and database.
  2. Update: Next, we manually install any available updates on your website.
  3. Test: After the updates have been installed, we test your website for issues.
  4. Finalize: If the upgrades were successful, you'll be better protected against security threats and malware! If the updates aren't successful, we'll discuss next steps.

2.) Remote Website Backups

We store remote backups of your website and database to minimize the risk of data loss.

3.) Website Uptime Monitoring

We monitor your website for service outages within our uptime monitoring system.

If your website goes down, an alert will be sent to our web developers to allow us to investigate the issue.

Pricing for Rochester, NH Website Management

Our website management plans are offered in monthly and quarterly options. This allows you to choose how often our team processes remote backups and installs available website updates.

Quarterly Management

$ 150/qtr

  • Quarterly Updates to WordPress, Themes, and Plugins
  • Functionality Testing after Updates are Installed
  • Remote Storage of Backup Files
  • Uptime Monitoring with Alerts to our Web Developers

Monthly Management

$ 125/mo

  • Monthly Updates to WordPress, Themes, and Plugins
  • Functionality Testing after Updates are Installed
  • Remote Storage of Backup Files
  • Uptime Monitoring with Alerts to our Web Developers

The Platforms We Maintain for Rochester, NH Websites

For Rochester businesses, we have a team of web designers and web developers who have experience with multiple platforms. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. For that reason, our web maintenance firm for Rochester websites tends to service only the following platforms:

In the past, we provided website maintenance and support for Joomla and Magento platforms of Rochester businesses. However, we chose not to use those platforms so our web maintenance experts could focus on training and support within the more popular platforms.

Example Website Maintenance Service List for Rochester, NH Businesses

We're often asked for examples of Rochester web support requests after a website launches. Here are several examples of Rochester website support services we've been asked to perform in the past and would be more than happy to provide to you!

Simple Rochester Website Changes

Changes to your Rochester website could be as simple as updating a paragraph, swapping images, or adding a new page. This is just normal, routine web maintenance to keep content fresh for both search engines and visitors.

Rochester Site Performance Improvements

Let us check your Rochester website for hosting, caching, image optimization, console errors, broken links, poor database queries, and other potential problems that might be impacting your page speed. User experience and SEO will both benefit from better page load times.

Platform Upgrades / Security Patches

It's important to keep your Rochester website updated if it runs on a CMS like WordPress. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.

Plugin / Extension Updates

If your Rochester website has functionality developed and maintained by a third-party, it is important to update those plugins and extensions to include the latest changes by the developers. It's similar to updating the CMS platform since it helps patch security and functionality issues.

Google Search Console Fixes

Did you get a report from Google Search Console telling you about a coverage issue? If so, we'll look at the coverage issues, fix them, and update you on the status. Make Google happy, and you'll rank higher throughout Rochester and beyond!

Add Structured Data

When you search Google organically, have you noticed reviews or prices in the search results? This is structured data, which is a standardized way to describe the content on a webpage, whether it's a local Rochester business, or an ecommerce product.

Add Open Graph Tags on Your Website

By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.

Add Google Tag Manager

Are you interested in adding Google Tag Manager to your website to help you manage custom scripts more easily? Not a problem! We can add Google Tag Manager to your Rochester website and even teach you how to use it.

Implement Conversion Tracking

If you are interested in understanding the benefit of an online advertising campaign for your Rochester website, it is important to setup conversion tracking. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid ads.

Image Compression (Optimization)

Do you have a Rochester website that's slow because of large images? That won't be a problem! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!

Setup Live Chat

Is your website ready for live chat? If you'd like us to recommend the best live chat system for your Rochester business, install the tracking code, and customize the design for your branding, we can do it!

Review Error Log Files

Have you noticed large error_log files on your hosting account? If you're getting recurring error messages, we can update programming code or fix platform issues.

Integrate reCaptcha on Contact Forms

If spambots are attacking your Rochester website, we can setup a checkbox or invisible reCaptcha to help minimize unwanted submissions on your forms.

Install a Caching Plugin

Looking to install a caching plugin on your Rochester website, but not sure how to configure it? We can recommend caching plugins, or we can install and configure them for you!

Send Website Emails Over SMTP

If you want to improve email deliverability, we can set up your contact form and website platform to send emails via SMTP instead of PHP mail.

Restrict IP Addresses

Have you been getting fake orders, contact submissions, or live chats from a particular network? Our team can help set up IP restrictions so your website doesn't get hit with as much malicious traffic.

Create Website Backups

Do you want to create a backup of your Rochester website? Backups can be performed one-time, or scheduled at specific intervals, and stored locally or offsite.

Create a Development Website

It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. Whenever you need help with creating and managing your development site, just let us know!

Create A/B Testing Rules

Would you like to make changes to your Rochester website based on statistical data? We can help you run A/B testing to help you decide which design or content layouts are best.

Add 301 Redirects

Are you launching a new website or removing pages from your website? You will want to create 301 redirects for your Rochester website to prevent broken pages from hurting your SEO. Having broken pages will cost your Rochester business a lot of organic traffic if they aren't fixed with 301 redirects. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.

Provide Website Training

Do you need help learning how to make changes to your Rochester website? If your Rochester site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!

Questions to Ask Rochester, NH Website Maintenance Agencies

If you're thinking about signing up for any Rochester website support package, make sure you ask the company how their services work. This will help you get a better idea of the experience you will have with their premium New Hampshire web maintenance services before you submit payment and provide website access. Let's go over some simple questions to ask:

  • Can you tell me how you handle website security? Do you run website security scans for clients?
  • When can I expect an average Rochester website maintenance request to be completed?
  • Is your Rochester web support outsourced?
  • How much might it cost to maintain an average Rochester website?
  • Are there any minimum deductions or minimum billable expenses for Rochester website updates?
  • What are your normal hours of operation?
  • When there are new updates on my platform, will you let me know?

If you ask these questions to a Rochester website services agency, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.

Rochester, NH Web Maintenance Plans and Tips

Larger companies in and around Rochester often ask us for a website maintenance plan. We are happy to help your Rochester business develop a web support plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.

Annual Rochester website support tasks

  • Message your web hosting firm to see if they have upgraded servers you can switch your website to for faster page speeds.
  • Check if your website platform is releasing a major upgrade in the near future which will require a major overhaul of your website.
  • Try restoring a website backup to make sure the data is good enough for a full recovery. Also, make sure your backups are stored somewhere else besides Rochester.
  • Take a look at the websites of your competitors (even those outside Rochester) to see if you're missing out on anything.
  • Ensure your website is secure by performing a full security review.
  • Verify structured data, open graph, and social links are all working properly.
  • Remove any unnecessary 3rd party tracking, live chat, or heat map scripts that may have been installed in the past.
  • Take down any unnecessary development or staging sites.

Semi-annual Rochester web maintenance tasks

  • Ensure you have access to your domain name and that it isn't expiring soon. This will be helpful when you have to process a domain name renewal.
  • Check that your hosting account isn't about to expire and you can access it.
  • Ensure you have access to your DNS in case you need to change anything.
  • Check if your SSL certificate will be expiring in the near future.
  • Make sure you have remote backups outside Rochester and that your website backup schedule is working.
  • If you have an automated image optimization service, verify it is working properly.
  • See if there are any console errors on the website.

Monthly Rochester web maintenance tasks

  • Look for broken links on your website, which hurts SEO and user experience.
  • Check for website performance issues from recent updates or changes on the website.
  • See if there's anything wrong being reported within Google Search Console.
  • Update some of your service pages or blog articles to keep your website fresh.
  • Check if there are available platform or extension updates.

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Hear what our customers are saying

Rummeles Fine Jewelry

Rummeles Fine Jewelry

Great company to deal with! They have a great team of people and are always there to answer any questions we have!
Dawn White

Dawn White

These guys are always there when you need them! Whether the issue is big or small, there is little they cannot handle. I cannot express enough how greatly we appreciate their continued superior service and willingness to assist whenever we need them. Thanks Dave, Corey and the entire WebCitz team!!
Jeff Ring

Jeff Ring

This company is just a thrill to work with. Everyone is so friendly and eager to help even with the smallest items. They are always very accommodating when you stop by to look at the magnificent fish tank and will greet you with with a warm cappuccino.
Kendrick Jacobs

Kendrick Jacobs

Corey G at WebCitz was so professional and patient while helping us solve our issues. We appreciate his help so much. This company definitely needs more people like him. Amazing customer service! Thank you Corey G! (:
Tara Candland

Tara Candland

Incredibly responsive, fast, and professional. They quickly understood the issue we were having with our site, which was fairly complicated, and were able to resolve it. They kept us updated in lay terms along the way so that we could understand how the issue was progressing.
Cassie Richards

Cassie Richards

Working with WebCitz has been nothing but a great experience. David, Jake, Drew, and the rest of the team are easy to work with, accommodating, and very knowledgeable. WebCitz is a company that you can trust will be there when you need them most. If I’m having an issue or problem with a website, I can always count on a quick response and a timely solution.
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Let's Talk About Rochester, NH Web Maintenance!