Our team doesn't just build Albany websites; we also offer website maintenance and support services because we know questions and concerns come up!
We're a website support firm with a team of website experts that never outsources Albany web maintenance to anyone.
This makes our website maintenance firm the perfect choice to provide all your Albany website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.
We emphasize availability and communication for our Albany website support services. You'll have no problem getting in touch with a member of our website support team if you need something simple done today or if you have a complicated question that's best explained over the phone!
We see web maintenance as a reactive support service where we provide your Albany business with the right web developer resources to fix just about any problem. There are many examples of website issues that might require service from Albany website maintenance agencies, including:
These are just a few of the Albany website support services we offer. In fact, Albany web maintenance is basically anything a web developer or digital marketer does to your website.
Most Albany website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider web maintenance a reactive service. You can count on our company to keep your Albany website running smoothly. There are some web support services we can provide your Albany website in a proactive manner though.
We're happy to help website owners in Albany who need proactive website upkeep! There are several website support services, including platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring, that our website maintainers can handle in a proactive manner.
If you live in Albany, you probably love the Albany Devils hockey team. Go Albany Devils! In addition to supporting Albany-area websites, our web maintenance firm also offers Brentwood, Bronx, Brookhaven, Brooklyn, Buffalo, Greece, Manhattan, New York City, Niagara Falls, Queens, Schenectady, Staten Island, Syracuse, White Plains, and Yonkers small businesses and large corporations help with their websites.
There will come a time when every Albany website needs some sort of maintenance. The reason is simply that the internet is always changing. However, we don't charge a lot for Albany website support, so you'll be able to afford it! Website maintenance in Albany might be needed for these reasons:
Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. When planning budgets and schedules for web maintenance and support, consider your Albany business's potential future needs.
It's our job to understand your web support needs, schedule your work in a timely fashion, and follow up with your Albany business after the work is done.
Most website support services start with an email from you, the owner of the Albany website. Your email gets routed to our ticket system and automatically gets assigned to your project manager. Anyone on our team can work on the ticket without delay, resulting in faster turnaround time.
The process for Albany web maintenance services that come from phone or chat is similar. We route the support request to the most appropriate web developer on our team based on the nature of the work needed on your website.
After the launch of a website, we're often asked for detailed examples of Albany web support requests. Here are several examples of Albany website support services we've been asked to perform in the past and would be more than happy to provide to you!
Your Albany website might need a paragraph updated, an image changed, or a new page added. This is just normal, routine web maintenance to keep content fresh for both search engines and visitors.
Let us check your Albany website for hosting, caching, image optimization, console errors, broken links, poor database queries, and other potential problems that might be impacting your page speed. User experience and SEO will both benefit from better page load times.
It's important to keep your Albany website updated if it runs on a CMS like WordPress. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.
It's important to update your Albany website's plugins and extensions to reflect the latest changes by the developers. It's similar to updating the CMS platform since it helps patch security and functionality issues.
Has Google Search Console told you there's a coverage problem? If so, we'll look at the coverage issues, fix them, and update you on the status. Make Google happy, and you'll rank higher throughout Albany and beyond!
When you search Google organically, have you noticed reviews or prices in the search results? This is structured data, which is a standardized way to describe the content on a webpage, whether it's a local Albany business, or an ecommerce product.
By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.
Interested in using Google Tag Manager for managing custom scripts? That won't be a problem! We'll happily install Google Tag Manager on your Albany website and teach you how to use it.
If you are interested in understanding the benefit of an online advertising campaign for your Albany website, it is important to setup conversion tracking. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid ads.
Are large images slowing down your Albany website? That won't be a problem! Using our image compression tools, we can compress all your images and even set up recurring compression for new images!
Would you like to try live chat? If you'd like us to recommend the best live chat system for your Albany business, install the tracking code, and customize the design for your branding, we can do it!
Have you noticed large error_log files on your hosting account? To stop recurring error messages, we can diagnose the problem and update programming code.
If spambots are attacking your Albany website, we can setup a checkbox or invisible reCaptcha to help minimize unwanted submissions on your forms.
Interested in installing a caching plugin for your Albany website, but don't know how to set it up? We can help you figure out which caching plugins to install and configure on your website!
If you want to improve email deliverability, we can set up your contact form and website platform to send emails via SMTP instead of PHP mail.
Is your Albany website being bombarded with fake orders, contact submissions or live chats from a specific network? Our team can help set up IP restrictions so your website doesn't get hit with as much malicious traffic.
Do you want to create a backup of your Albany website? We can help you create one-time or scheduled backups that store locally or at an offsite location.
It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. If you'd like help creating and managing that development / staging site, just let us know!
Do you prefer to make design changes based on statistical data regarding how users interact with your Albany web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your Albany website. We've seen businesses in and around Albany lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Albany website? If your Albany site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
With years of experience developing websites for Albany businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. Because of that, we tend to service only these platforms for Albany websites:
In the past, we provided website maintenance and support for Joomla and Magento platforms of Albany businesses. However, we chose not to use those platforms so our website support experts could focus on training and support within the more popular platforms.
Ask the Albany web support company some questions about their services before you sign up for a package. This will help you get a better idea of the experience you will have with their professional New York web maintenance services before you submit payment and provide website access. You can ask these simple questions:
If you ask these questions to a Albany website services firm, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.
Companies in and around Albany often ask us for a web maintenance plan to establish routines and procedures. We are happy to help your Albany business develop a website maintenance plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.
Read through this list of annual Albany web support tasks to consider:
Here is a list of semi-annual Albany website support tasks to consider:
Read through this list of monthly Albany web maintenance tasks to review:
The starting price for our Albany website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Albany websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Albany, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Albany web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Albany website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Albany to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Albany who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Albany website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Albany website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Albany with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Albany site owners interested in proactive website and extension updates.
Example #1: You are an existing Albany client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.