Our team doesn't just build Lakewood websites; we also offer website maintenance and support services because we know questions and concerns come up!
Our web maintenance company works out of a single location and never outsources Lakewood web support.
Because of this, our website support company is the best choice for all your Lakewood website support needs, including website platform upgrades, site speed improvements, website security fixes, and website issue resolutions.
We're the perfect choice for all of your Lakewood website maintenance needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.
We emphasize availability and communication for our Lakewood web support services. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.
Web maintenance is a reactive support service that connects you with the right web developer to fix nearly any website issue. Here are a few examples of website problems that might need Lakewood website support:
These are just a few of the Lakewood web maintenance services we offer. In fact, Lakewood web maintenance is basically anything a web developer or digital marketer does to your website.
Most Lakewood website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider website maintenance a reactive service. When you choose to have our firm maintain your Lakewood website, we'll be your web support team on standby for any request. There are some website support services we can provide your Lakewood website in a proactive manner though.
We're happy to help website owners in Lakewood who need proactive website upkeep! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.
In addition to supporting Lakewood-area websites, our web maintenance firm also offers Akron, Canton, Cincinnati, Cleveland, Columbus, Dayton, Hamilton, Kettering, Newark, Springfield, Toledo, and Youngstown small businesses and large corporations help with their websites.
Every Lakewood website will need some website support at some point. It's because the internet is always changing. However, we don't charge a lot for Lakewood web maintenance, so you'll be able to afford it! There are a few reasons why a website in Lakewood might need maintenance:
Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. Plan your budget and schedules for website support and maintenance based on your Lakewood business's potential future needs.
Our professional web support team puts in a lot of effort to understand your needs, schedule your work on time, and follow up with your Lakewood business after the work is done.
A Lakewood website support service usually starts with an email from you. Your email gets routed to our ticket system and automatically gets assigned to your project manager. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.
The process for Lakewood web maintenance services that come from phone or chat is similar. The support request is entered into our ticket system by the person in the conversation with you, which allows the work order to be routed to the most appropriate web developer on our team.
We're often asked for examples of Lakewood web support requests after a website launches. The following are some examples of Lakewood website support services we've provided in the past.
Changes to your Lakewood website could be as simple as updating a paragraph, swapping images, or adding a new page. This is just normal, routine web maintenance to keep content fresh for both search engines and visitors.
If your Lakewood website isn't running as fast as it once was, we can review your website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and much more. It'll help improve page load times, which will make users and search engines happy.
It's important to keep your Lakewood website updated if it runs on a CMS like WordPress. The updates improve security and functionality - sometimes they're quick, so it's an easy win!
It's important to update plugins and extensions on your Lakewood website if they were developed and maintained by a third-party. It's similar to updating the CMS platform since it helps patch security and functionality issues.
Did Google Search Console tell you about a coverage problem? If so, we'll look at the coverage issues, fix them, and update you on the status. This will help your search engine rankings, throughout Lakewood and beyond, by making Google happy!
Do you ever see product prices or reviews in Google organic search results? This is structured data, which is a standardized way to describe the content on a webpage, whether it's a local Lakewood business, or an ecommerce product.
When people share links of your Lakewood business on social media, your website will look better if you add Open Graph Tags. These tags help define an image, title, and description for your each page on your website.
Would you like to manage custom scripts more easily with Google Tag Manager? That won't be a problem! We'll happily install Google Tag Manager on your Lakewood website and teach you how to use it.
Tracking conversions is important if you want to understand the benefits of online advertising for your Lakewood website. This will help you understand where your conversions are coming from, such as a Google search or a Bing Ads campaign.
Do you have a Lakewood website that's slow because of large images? That won't be a problem! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!
Do you want to try live chat on your website? Our experts can help you pick the right live chat system, install the tracking code, and customize the design to match your Lakewood business branding!
Are your error_log files big? To stop recurring error messages, we can diagnose the problem and update programming code.
If spambots are attacking your Lakewood website, we can setup a checkbox or invisible reCaptcha to help minimize unwanted submissions on your forms.
Interested in installing a caching plugin for your Lakewood website, but don't know how to set it up? We can help you figure out which caching plugins to install and configure on your website!
We can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail to improve email deliverability.
Is your Lakewood website getting fake orders, contact submissions, or live chats? If you want to protect your website from malicious traffic, we can help by implementing IP restrictions.
Would you like a backup of your Lakewood website? Let us help you create one-time or scheduled backups that you can store locally or offsite.
It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. Just let us know if you need help creating and managing that development / staging site!
Are you a fan of making Lakewood web design changes based on statistical data? A/B testing can help you decide between two or more design layouts based on the data collected.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your Lakewood website. We've seen businesses in and around Lakewood lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Lakewood website? If your Lakewood site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
For Lakewood businesses, we have a team of web designers and web developers who have experience with multiple platforms. Having said that, it's better to master a few platforms than try to specialize in them all. Because of that, we tend to service only these platforms for Lakewood websites:
As a website support company, we used to maintain and support Joomla and Magento websites for Lakewood-area businesses. However, we chose not to use those platforms so our website maintenance experts could focus on training and support within the more popular platforms.
If you're thinking about signing up for any Lakewood web maintenance package, make sure you ask the company how their services work. It'll give you a better idea of the experience you'll have with their expert Ohio website maintenance services prior to making payment and providing website access. You can ask these simple questions:
If you ask any Lakewood website services firm these questions before subscribing to their web support packages, you'll have a much better idea of the future relationship, the security of your website, and the expected turnaround time for important requests.
Larger companies in and around Lakewood often ask us for a web maintenance plan. We can help your Lakewood business set up a web maintenance plan so all aspects of your website, hosting, and domain name are monitored regularly.
Read through this list of annual Lakewood website maintenance tasks to consider:
Here is a list of semi-annual Lakewood web support tasks to consider:
Check out this list of monthly Lakewood website support tasks to consider:
The starting price for our Lakewood website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Lakewood websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Lakewood, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Lakewood web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Lakewood website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Lakewood to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Lakewood who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Lakewood website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Lakewood website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Lakewood with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Lakewood site owners interested in proactive website and extension updates.
Example #1: You are an existing Lakewood client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.