Newark, OH Website Maintenance Services

Support for Newark Websites

Our team doesn't just build Newark websites; we also offer website maintenance and support services because we know questions and concerns come up!

500+ active clients
500+
Satisfied Digital Marketing Clients
18 years in business
2004
Founded 18+ Years Ago
20+ Onsite experts
14+
Onsite Experts (No Outsourcing)

Website Maintenance Consultants for Newark, OH Businesses

We are a website support firm with a team of website experts that works from a single location and never outsources Newark web maintenance services.

We're the perfect choice for all of your Newark website maintenance needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.

We emphasize availability and communication for our Newark web support services. You'll have no problem getting in touch with a member of our website support team if you need something simple done today or if you have a complicated question that's best explained over the phone!

What is Involved in Maintaining Newark, OH Websites

We view website maintenance to be a reactive support service that provides your Newark business with the appropriate web developer resources to solve nearly any website problem. These are some examples of website issues that Newark web maintenance firms might fix:

  • Updating your website platform.
  • Updating apps and plugins to make them safer and more functional.
  • Adding new web pages as you release new products or services.
  • Freshen up your blog with new content.
  • Rearranging your Newark site's navigation menu.
  • Making your page faster to pass Google Core Web Vitals.
  • Backing up your website's files and databases.
  • Modifying the look and feel of your website's design.
  • Fixing site audit issues or Google Search Console coverage problems.
  • Enhancing technical SEO with structured data, open graph tags, etc.
  • Providing solutions to other website problems.

These are just a few of the Newark web support services we offer. In fact, Newark website support is really anything a web developer or digital marketer does to your website to change it in some manner.

Reactive Newark Website Support

Most Newark website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider web maintenance a reactive service. You can count on our agency to keep your Newark website running smoothly. However, we can provide some proactive website maintenance services for your Newark website.

View Newark Website Maintenance Pricing

Proactive Newark Website Support

For website owners in Newark interested in a proactive management service for some of their website upkeep requirements, we are happy to accommodate! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.

View Newark Website Management Pricing

In addition to supporting Newark-area websites, our web support agency also offers Akron, Canton, Cincinnati, Cleveland, Columbus, Dayton, Hamilton, Kettering, Lakewood, Springfield, Toledo, and Youngstown small businesses and large corporations help with their websites.

A Few of Our Web Maintenance & Support Specialists

Dana CJustin FDrew PMicah SJake FDavid W

Who Needs Web Maintenance in Newark, OH

At some point in time, every Newark website will require some form of website maintenance. It's just that the internet changes all the time. However, we don't charge a lot for Newark web support, so you'll be able to afford it! Website maintenance in Newark might be needed for these reasons:

  • When a hosting company upgrades their servers, they may remove older versions of PHP that your Newark website was originally developed to support. That means you'll have to refactor your app or upgrade to a newer framework that supports the latest PHP release. There's no way you can expect custom web functionality to work forever.
  • Content management systems or ecommerce platforms eventually deprecate old versions so their teams can focus on the new ones. Magento 1.x store owners recently had to migrate to Magento 2.x or an alternative ecommerce platform because Magento 1.x had reached "End of Life" status and wouldn't be maintained or updated. Newark-area ecommerce businesses running Magento 1.x found themselves looking for an ecommerce developer to help migrate their store.
  • When a website owner has become a victim of malware or some other form of malicious activity, the Newark website will need to be reviewed for security exploits and cleaned of malware. This is time-consuming, and often happens when the website owner isn't paying attention to the first two website support examples.
  • You need to refresh your Newark website content when it's outdated or doesn't explain your organization, products, or services well enough for future visitors. Maintaining your Newark website is key to making sure it's working for you.

As you can see, there are many reasons a website may require maintenance above and beyond the obvious reasons of just wanting to update something on the website. Plan your budget and schedules for website support and maintenance based on your Newark business's potential future needs.

How We Perform Newark, OH Web Maintenance

We have an experienced web maintenance team who puts forth great effort to understand your maintenance needs, schedule your work in a timely fashion, and follow up with your Newark business after the tasks have been completed.

Most Newark website maintenance services start with an email from the website owner. Your email gets routed to our ticket system and automatically gets assigned to your project manager. Anyone on our team can work on the ticket without delay, resulting in faster turnaround time.

For requests that originate from phone or live chat, a similar process to handling your Newark web support services unfolds. A support request is entered into our ticket system by the person in the conversation with you, so the work order can be routed to the right web developer.

Example Website Support Service List for Newark, OH Businesses

We are often asked for detailed examples of Newark web maintenance requests that might come up after the launch of a website. We've performed these Newark website maintenance services in the past, and would be happy to do it for you too!

Simple Newark Website Updates

Your Newark website might need a paragraph updated, an image changed, or a new page added. These are just normal, routine web support tasks to keep content fresh for both search engines and visitors.

Newark Website Speed Improvements

Let us check your Newark website for hosting, caching, image optimization, console errors, broken links, poor database queries, and other potential problems that might be impacting your page speed. User experience and SEO will both benefit from better page load times.

Platform Updates / Security Fixes

If your Newark website is running on a content management system, like WordPress, it is important to keep the platform updated. This helps improve security and functionality - sometimes the updates are relatively quick to perform, which is a win-win!

Extension / Plugin Updates

It's important to update your Newark website's plugins and extensions to reflect the latest changes by the developers. It's similar to updating the CMS platform since it helps patch security and functionality issues.

Google Search Console Fixes

Did Google Search Console tell you about a coverage problem? If so, we'll look at the coverage issues, fix them, and update you on the status. Make Google happy, and you'll rank higher throughout Newark and beyond!

Add Structured Data

Have you ever noticed information like reviews or product prices in the listing of a Google organic search result? This is brought to you by structured data, which is a standardized way of describing the content on the web page, whether it be of a local business in Newark, and ecommerce product or some other common data type.

Add Open Graph to Your Website

By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.

Implement Google Tag Manager

Are you interested in adding Google Tag Manager to your website to help you manage custom scripts more easily? No problem at all! We'll happily install Google Tag Manager on your Newark website and teach you how to use it.

Setup Conversion Tracking

It's important to setup conversion tracking for your Newark website if you want to understand the benefits of online advertising. This will help you understand where your conversions are coming from, such as a Google search or a Bing Ads campaign.

Optimize Images

Is your Newark website slow because of large images? That won't be a problem! Using our image compression tools, we can compress all your images and even set up recurring compression for new images!

Setup Live Chat

Is your website ready for live chat? If you'd like us to recommend the best live chat system for your Newark business, install the tracking code, and customize the design for your branding, we can do it!

Review Error Logs for Issues

Do you have a lot of error_log files on your hosting account? We can help diagnose the issue and update programming code or repair platform issues to prevent recurring error messages.

Integrate reCaptcha on Contact Forms

To reduce unwanted submissions on your Newark website, we can setup an invisible or checkbox reCaptcha.

Install a Caching Plugin

Interested in installing a caching plugin for your Newark website, but don't know how to set it up? We can help recommend caching plugins, or just install and configure them for you!

Send Website Emails Over SMTP

If you want to improve email deliverability, we can set up your contact form and website platform to send emails via SMTP instead of PHP mail.

Restrict Malicious IP Addresses

Is your Newark website getting fake orders, contact submissions, or live chats? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.

Create Website Backups

Do you want to create a backup of your Newark website? We can help you create one-time or scheduled backups that store locally or at an offsite location.

Create a Development Website

It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. If you'd like help creating and managing that development / staging site, just let us know!

Implement A/B Testing

Do you prefer to make design changes based on statistical data regarding how users interact with your Newark web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.

Create 301 Redirects

Are you launching a new website or removing pages from your website? You should create 301 redirects for your Newark website. We've seen businesses in and around Newark lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.

Provide Website Training

Do you need help learning how to make changes to your Newark website? If your Newark site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!

The Platforms We Maintain for Newark, OH Websites

We have a diverse team of web designers and web developers, for Newark businesses, who have been immersed in multiple website platforms over the years. Nevertheless, mastering a handful of platforms is better than trying to be an expert on everything. Because of that, we tend to service only these platforms for Newark websites:

We've managed Joomla and Magento platforms for Newark businesses in the past. However, we chose to move away from those platforms to allow our website maintenance experts to focus more heavily on training and support within the other systems.

Questions to Ask Newark, OH Web Support Agencies

Before signing up for any Newark web maintenance package, it is important to ask the Newark website maintenance company some questions about how their services work. By doing this, you'll be able to better understand your future experience with their expert Ohio website support services before you submit payment or provide website access. You can ask these simple questions:

  • What kind of security do you have on your site? Do you scan client websites for security?
  • What is the turnaround time for Newark web maintenance requests?
  • Are you outsourcing your Newark web maintenance services?
  • How much might it cost to maintain an average Newark website?
  • Are there any minimum deductions or minimum billable expenses for Newark website updates?
  • Can you tell me what your normal business hours are?
  • Will you keep me informed about new updates within my platform?

We find it beneficial to run these questions by any Newark website services company before subscribing to their web support packages, since it will provide much better understanding for you regarding the future relationship, the security of your website, and the expected turnaround time for important maintenance requests.

Newark, OH Website Support Plans and Tips

We are often asked for a web maintenance plan by larger companies in and around Newark looking to establish routines and procedures within their IT department. Whether it's your website, hosting, or domain name, we'll make sure your Newark business has a website maintenance plan to ensure optimum performance.

Read through this list of annual Newark web support tasks to consider:

  • Check if your web hosting provider has newer servers that your account can be migrated to.
  • Check if your website platform has a new major release that will require an extensive website migration.
  • Restore a website backup to make sure the data is enough for full recovery. Also, make sure your backups are stored remotely.
  • Take a look at the websites of your competitors (even those outside Newark) to see if you're missing out on anything.
  • Ensure your website is secure by performing a full security review.
  • Make sure structured data, open graph, and social links are working.
  • Verify the necessity of any 3rd party tracking, live chat, or heat map scripts that are installed.
  • Remove any unnecessary development or staging websites.

Read through this list of semi-annual Newark website support tasks to review:

  • Check that your domain name doesn't expire soon and that you have access to it. You'll appreciate this when it's time to renew your domain.
  • Check that your hosting account isn't about to expire and you can access it.
  • Ensure you have access to your DNS in case you need to change anything.
  • Find out if your SSL certificate will expire soon.
  • Make sure you have remote backups outside Newark and that your website backup schedule is working.
  • If you have an automated image optimization service, verify it is working properly.
  • See if there are any console errors on the website.

Here are a list of monthly Newark web maintenance tasks to review:

  • Check for broken links on your website, which negatively impact user experience and SEO.
  • Make sure your website isn't having performance issues after recent updates.
  • See if there's anything wrong being reported within Google Search Console.
  • Keep your website fresh by updating your content within one of your service pages or blog articles.
  • Check if there are available platform or extension updates.

The Cost of Web Maintenance Service in Newark, OH

The starting price for our Newark website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Newark websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.

To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Newark, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.

If you pre-purchase a block of time for your Newark web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.

What is Considered Billable Time?

When talking with prospective Newark website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Newark to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Newark who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Newark website.

Here are examples of what is considered billable time:

  • Reading through lengthy emails to understand what is being requested.
  • Preparing responses to lengthy or complex email messages.
  • Helping you figure out your domain name or web hosting provider.
  • Scheduling your website maintenance to be completed by the best team member.
  • Talking with you on the phone about ideas or tasks you want to discuss.
  • Reviewing completed work for quality control purposes.
  • Providing you training on how to handle administrative tasks.
  • Researching unique solutions to difficult questions you present our team.
  • Providing more detailed time usage reports, beyond the automated monthly update email.
  • Helping you figure out email client issues within Microsoft Outlook, Apple Mail, etc.
  • Almost any other task not specifically mentioned in the list below.

Here are examples of what is not considered billable time:

  • Talking with you about personal matters, such as the weather, a recent vacation, or a sporting event.
  • Responding to simple email messages that don't require research or lengthy feedback.
  • Handling accounting-related tasks, such as invoice generation, payment confirmations, etc.

800-796-8263 Email Us

Newark Website Maintenance Pricing

WebCitz offers discounted Newark website maintenance services for clients interested in retaining our services through a pre-purchased block of time.

Invoiced Monthly

$ 119.50/hr

  • Existing Clients Only
  • Any Time Spent Billed Monthly
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
Contact Us

Pre-Purchased Block of Time

As Low As $99.95/hr

  • Dedicated Account Manager
  • No Contracts, Auto-Renewals, or Expirations
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays

Example #1: You are an existing client in Newark with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.

Newark Website Management Pricing

For Newark site owners interested in proactive website and extension updates.

Quarterly

$ 150/qtr

  • Quarterly CMS Updates, Theme Updates, Extension Updates, and Functionality Testing

Monthly

$ 125/mo

  • Monthly CMS Updates, Theme Updates, Extension Updates, and Functionality Testing

Example #1: You are an existing Newark client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.

Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.

Hear what our customers are saying

Rummeles Fine Jewelry

Rummeles Fine Jewelry

Great company to deal with! They have a great team of people and are always there to answer any questions we have!
Joe Simmons

Joe Simmons

David Wurst and WebCitz have been a great hosting company to work with for over 10 years. They provide exceptional service and knowledge with their customers and always get it done immediately. I will never work with any other company.
Sarah Grantham

Sarah Grantham

Corey was absolutely amazing in helping me with my issue. He was encouraging as we worked through things that to me were huge, but he made them seem small. Will definitely use WebCitz again!!!
Jeff Ring

Jeff Ring

This company is just a thrill to work with. Everyone is so friendly and eager to help even with the smallest items. They are always very accommodating when you stop by to look at the magnificent fish tank and will greet you with with a warm cappuccino.
Carissa Giebel

Carissa Giebel

They are great to work with. Always quick to respond to my questions and assist when needed! They have been working with me at Legacy Law Group, LLC for many years.
Kendrick Jacobs

Kendrick Jacobs

Corey G at WebCitz was so professional and patient while helping us solve our issues. We appreciate his help so much. This company definitely needs more people like him. Amazing customer service! Thank you Corey G! (:
Email Us

Let's Talk About Newark, OH Web Maintenance!