Our team doesn't just build Youngstown websites; we also offer website maintenance and support services because we know questions and concerns come up!
We're a web support agency with a team of website experts that never outsources Youngstown web maintenance to anyone.
This makes our website maintenance agency the perfect choice to provide all your Youngstown website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.
You'll enjoy working with our team for your Youngstown website support services because of the emphasis we put on availability and communication. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.
We see web maintenance as a reactive support service where we provide your Youngstown business with the right web developer resources to fix just about any problem. There are many examples of website issues that might require service from Youngstown web maintenance companies, including:
The previously mentioned services are just a glimpse of what we view as possible Youngstown web support services. In fact, Youngstown website support is basically anything a web developer or digital marketer does to your website.
The reason we consider web maintenance to be a reactive service is that most Youngstown website owners wouldn't want a web developer going into their website and changing things around without their knowledge. You can count on our firm to keep your Youngstown website running smoothly. However, we can provide some proactive web support services for your Youngstown website.
We're happy to help website owners in Youngstown who need proactive website upkeep! There are several website support services, including platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring, that our website maintainers can handle in a proactive manner.
If you live in Youngstown, you probably love the Youngstown State Penguins football team. Go Youngstown State Penguins! In addition to supporting Youngstown-area websites, our web maintenance agency also offers Akron, Canton, Cincinnati, Cleveland, Columbus, Dayton, Hamilton, Kettering, Lakewood, Newark, Springfield, Toledo, small businesses and large corporations help with their websites.
There will come a time when every Youngstown website needs some sort of maintenance. The reason is simply that the internet is always changing. Not to worry though, our Youngstown web support cost isn't expensive so it should be affordable for you to maintain your website! There are a few reasons why a website in Youngstown might need maintenance:
Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. It is important to understand the future needs of your Youngstown business when planning budgets and schedules for website maintenance and support.
It's our job to understand your web support needs, schedule your work in a timely fashion, and follow up with your Youngstown business after the work is done.
Most website support services start with an email from you, the owner of the Youngstown website. That email is routed into our ticket system and automatically assigned to the project manager on your account. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.
Phone or live chat requests follow a similar process to Youngstown web maintenance. We route the support request to the most appropriate web developer on our team based on the nature of the work needed on your website.
After the launch of a website, we're often asked for detailed examples of Youngstown website maintenance requests. Here are several examples of Youngstown web support services we've been asked to perform in the past and would be more than happy to provide to you!
Changes to your Youngstown website could be as simple as updating a paragraph, swapping images, or adding a new page. Keeping content fresh for search engines and visitors is just normal, routine website support.
Let us check your Youngstown website for hosting, caching, image optimization, console errors, broken links, poor database queries, and other potential problems that might be impacting your page speed. This will help improve page load times, which are beneficial to user experience and search engine optimization.
It's important to keep your Youngstown website updated if it runs on a CMS like WordPress. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.
It's important to update plugins and extensions on your Youngstown website if they were developed and maintained by a third-party. This is similar to the idea of updating the CMS platform since it helps patch security and functionality issues.
Did you get a report from Google Search Console telling you about a coverage issue? If so, we can review the coverage issues, fix the problems, and update you on the results. Make Google happy, and you'll rank higher throughout Youngstown and beyond!
Do you ever see product prices or reviews in Google organic search results? This is structured data, which is a standardized way to describe the content on a webpage, whether it's a local Youngstown business, or an ecommerce product.
By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.
Interested in using Google Tag Manager for managing custom scripts? No problem at all! We can add Google Tag Manager to your Youngstown website and even teach you how to use it.
Tracking conversions is important if you want to understand the benefits of online advertising for your Youngstown website. This will help you understand where your conversions are coming from, such as a Google search or a Bing Ads campaign.
Is your Youngstown website slow because of large images? Not a problem! Using our image compression tools, we can compress all your images and even set up recurring compression for new images!
Do you want to try live chat on your website? If you'd like us to recommend the best live chat system for your Youngstown business, install the tracking code, and customize the design for your branding, we can do it!
Are your error_log files big? To stop recurring error messages, we can diagnose the problem and update programming code.
If spambots are attacking your Youngstown website, we can setup a checkbox or invisible reCaptcha to help minimize unwanted submissions on your forms.
Are you interested in installing a caching plugin in your Youngstown website, but not sure how to properly configure the settings for best website performance? We can help recommend caching plugins, or just install and configure them for you!
We can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail to improve email deliverability.
Have you been getting fake orders, contact submissions, or live chats from a particular network? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.
Would you like a backup of your Youngstown website? Let us help you create one-time or scheduled backups that you can store locally or offsite.
Before you do a major update or extension installation, it's a good idea to setup a development or staging site. If you'd like help creating and managing that development / staging site, just let us know!
Do you prefer to make design changes based on statistical data regarding how users interact with your Youngstown web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Do you have a new website or are you removing pages? Make sure your Youngstown website has 301 redirects to prevent or at least minimize 404 errors. Having broken pages will cost your Youngstown business a lot of organic traffic if they aren't fixed with 301 redirects. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Want to learn how to make simple edits to your Youngstown website? We'll be happy to help if your Youngstown site was built on a platform we work with, such as WordPress or Shopify.
With years of experience developing websites for Youngstown businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. For that reason, our web maintenance firm for Youngstown websites tends to service only the following platforms:
As a web maintenance company, we used to maintain and support Joomla and Magento websites for Youngstown-area businesses. However, we chose not to use those platforms so our web support experts could focus on training and support within the more popular platforms.
Ask the Youngstown website maintenance company some questions about their services before you sign up for a package. This will help you get a better idea of the experience you will have with their expert Ohio website support services before you submit payment and provide website access. Let's go over some simple questions to ask:
If you ask these questions to a Youngstown website services company, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.
Companies in and around Youngstown often ask us for a website support plan to establish routines and procedures. We are happy to help your Youngstown business develop a web maintenance plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.
Here is a list of annual Youngstown website maintenance tasks to review:
Read through this list of semi-annual Youngstown web support tasks to review:
Check out this list of monthly Youngstown website support tasks to consider:
The starting price for our Youngstown website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Youngstown websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Youngstown, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Youngstown web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Youngstown website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Youngstown to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Youngstown who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Youngstown website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Youngstown website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Youngstown with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Youngstown site owners interested in proactive website and extension updates.
Example #1: You are an existing Youngstown client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.