Providence, RI Website Maintenance Services

Support for Providence Websites

Our team doesn't just build Providence websites; we also offer website maintenance and support services because we know questions and concerns come up!

500+ active clients
500+
Satisfied Digital Marketing Clients
18 years in business
2004
Founded 18+ Years Ago
20+ Onsite experts
14+
Onsite Experts (No Outsourcing)

Web Maintenance Professionals for Providence, RI Businesses

We're a web support agency with a team of website experts that never outsources Providence web maintenance to anyone.

This makes our website maintenance agency the perfect choice to provide all your Providence website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.

You'll enjoy working with our team for your Providence website support services because of the emphasis we put on availability and communication. You'll have no problem getting in touch with a member of our website support team if you need something simple done today or if you have a complicated question that's best explained over the phone!

Our Providence, RI Website Maintenance Services

We see web maintenance as a reactive support service where we provide your Providence business with the right web developer resources to fix just about any problem. There are many examples of website issues that might require service from Providence web maintenance companies, including:

  • Upgrading your website platform to the latest version.
  • Updating apps and plugins to make them safer and more functional.
  • Adding new web pages as you release new products or services.
  • Staying fresh with new blog content.
  • Rearranging your Providence site's navigation menu.
  • Making your page faster to pass Google Core Web Vitals.
  • Taking backups of your website's files and databases.
  • Changing the look and feel of your website.
  • Troubleshooting Google Search Console coverage issues.
  • Enhancing technical SEO with structured data, open graph tags, etc.
  • Providing a solution to any other website problem.

These are just a few of the Providence web support services we offer. In fact, Providence website support is basically anything a web developer or digital marketer does to your website.

If you live in Providence, you probably love the Providence Friars basketball team. Go Providence Friars! In addition to supporting Providence-area websites, our web maintenance firm also offers Bristol, Lincoln, Newport, Portsmouth, and Warwick small businesses and large corporations help with their websites.

A Few of Our Web Maintenance & Support Specialists

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Pricing for Providence, RI Website Maintenance

The starting price for our website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour.

If you purchase a website maintenance retainer, there are no contracts, hidden fees, expirations, or minimum deductions.

Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, working on the request, providing feedback, and logging the task usually takes at least 10 minutes of time.

To keep you informed of the time usage on your pre-purchased web maintenance retainer, you'll receive a monthly update letting you know how much time remains on your account.

Invoiced Monthly

$ 119.50/hr

  • Existing Clients Only
  • Any Time Spent Billed Monthly
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
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Pre-Purchased Block of Time

As Low As $99.95/hr

  • Dedicated Account Manager
  • No Contracts, Auto-Renewals, or Expirations
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
Purchase Now!

Our Providence, RI Website Management Services

Tired of being warned about available updates? Worried about website downtime? Let our web development team take care of both worries through proactive website management!

Here is a list of what is included in our website management plans:

1.) Proactive Website Updates

We have an in-house team of website experts ready to perform platform updates, theme updates, and plugin/extension updates on a quarterly or monthly schedule for WordPress or WooCommerce websites!

  1. Backup: We start by taking backups of your website files and database.
  2. Update: Next, we manually install any available updates on your website.
  3. Test: After the updates have been installed, we test your website for issues.
  4. Finalize: If the upgrades were successful, you'll be better protected against security threats and malware! If the updates aren't successful, we'll discuss next steps.

2.) Remote Website Backups

We store remote backups of your website and database to minimize the risk of data loss.

3.) Website Uptime Monitoring

We monitor your website for service outages within our uptime monitoring system.

If your website goes down, an alert will be sent to our web developers to allow us to investigate the issue.

Pricing for Providence, RI Website Management

Our website management plans are offered in monthly and quarterly options. This allows you to choose how often our team processes remote backups and installs available website updates.

Quarterly Management

$ 150/qtr

  • Quarterly Updates to WordPress, Themes, and Plugins
  • Functionality Testing after Updates are Installed
  • Remote Storage of Backup Files
  • Uptime Monitoring with Alerts to our Web Developers

Monthly Management

$ 125/mo

  • Monthly Updates to WordPress, Themes, and Plugins
  • Functionality Testing after Updates are Installed
  • Remote Storage of Backup Files
  • Uptime Monitoring with Alerts to our Web Developers

The Platforms We Maintain for Providence, RI Websites

With years of experience developing websites for Providence businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. For that reason, our web support company for Providence websites tends to service only the following platforms:

In the past, we provided website maintenance and support for Joomla and Magento platforms of Providence businesses. However, we chose not to use those platforms so our web support experts could focus on training and support within the more popular platforms.

Example Website Support Service List for Providence, RI Businesses

After the launch of a website, we're often asked for detailed examples of Providence web maintenance requests. Here are several examples of Providence website maintenance services we've been asked to perform in the past and would be more than happy to provide to you!

Simple Providence Website Changes

Your Providence website might need a paragraph updated, an image changed, or a new page added. These are just normal, routine web support tasks to keep content fresh for both search engines and visitors.

Providence Site Performance Improvements

Let us check your Providence website for hosting, caching, image optimization, console errors, broken links, poor database queries, and other potential problems that might be impacting your page speed. User experience and SEO will both benefit from better page load times.

Platform Upgrades / Security Patches

It's important to keep your Providence website updated if it runs on a CMS like WordPress. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.

Extension / Plugin Updates

It's important to update plugins and extensions on your Providence website if they were developed and maintained by a third-party. It's similar to updating the CMS platform since it helps patch security and functionality issues.

Fixing Search Console Issues

Did you get a report from Google Search Console telling you about a coverage issue? If so, we can review the coverage issues, fix the problems, and update you on the results. By making Google happy, you'll boost your search engine rankings throughout Providence and beyond!

Setup Structured Data

Do you ever see product prices or reviews in Google organic search results? This is structured data, which is a standardized way to describe the content on a webpage, whether it's a local Providence business, or an ecommerce product.

Add Open Graph to Your Website

Adding Open Graph Tags to your website will help search engines better understand your page content and improve the appearance of your website in social media platforms when people share links of your Providence business.

Add Google Tag Manager

Interested in using Google Tag Manager for managing custom scripts? No problem at all! We can add Google Tag Manager to your Providence website and even teach you how to use it.

Add Conversion Tracking

Tracking conversions is important if you want to understand the benefits of online advertising for your Providence website. This will help you understand where your conversions are coming from, such as a Google search or a Bing Ads campaign.

Optimize Images

Do you have a Providence website that's slow because of large images? No problem at all! Using our image compression tools, we can compress all your images and even set up recurring compression for new images!

Integrate a Live Chat

Is your website ready for live chat? We can make recommendations on the best live chat systems for your business requirements, install the tracking code, and configure the design to match the branding of your Providence business!

Review Error Logs for Issues

Are your error_log files big? To stop recurring error messages, we can diagnose the problem and update programming code.

Setup reCaptcha on Forms

We can set up a checkbox or invisible reCaptcha to help minimize unwanted submissions on your Providence website.

Install a Caching Plugin

Are you interested in installing a caching plugin in your Providence website, but not sure how to properly configure the settings for best website performance? We can help recommend caching plugins, or just install and configure them for you!

Implement SMTP Email

To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.

IP Address Restrictions

Have you been getting fake orders, contact submissions, or live chats from a particular network? Our team can help set up IP restrictions so your website doesn't get hit with as much malicious traffic.

Create Website Backups

Would you like a backup of your Providence website? Let us help you create one-time or scheduled backups that you can store locally or offsite.

Create a Testing Website

Before you do a major update or extension installation, it's a good idea to setup a development or staging site. Just let us know if you need help creating and managing that development / staging site!

Create A/B Testing Rules

Do you prefer to make design changes based on statistical data regarding how users interact with your Providence web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.

Setup 301 Redirects

Are you launching a new website or removing pages from your website? Make sure your Providence website has 301 redirects to prevent or at least minimize 404 errors. Having broken pages will cost your Providence business a lot of organic traffic if they aren't fixed with 301 redirects. We are happy to help you resolve broken pages through the creation of 301 redirects within .htaccess files, nginx templates, and CMS plugins.

Provide Website Training

Want to learn how to make simple edits to your Providence website? We'll be happy to help if your Providence site was built on a platform we work with, such as WordPress or Shopify.

Questions to Ask Providence, RI Website Support Firms

Ask the Providence web maintenance company some questions about their services before you sign up for a package. This will help you get a better idea of the experience you will have with their professional Rhode Island web support services before you submit payment and provide website access. Let's go over some simple questions to ask:

  • What kind of security do you have on your site? Do you scan client websites for security?
  • What is the turnaround time for Providence website support requests?
  • Is your Providence web maintenance outsourced?
  • How much might it cost to maintain an average Providence website?
  • Are there any minimum deductions or minimum billable expenses for Providence website updates?
  • What are your normal hours of operation?
  • When there are new updates on my platform, will you let me know?

If you ask these questions to a Providence website services firm, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.

Providence, RI Web Support Plans and Tips

Companies in and around Providence often ask us for a website support plan to establish routines and procedures. We are happy to help your Providence business develop a web maintenance plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.

Annual Providence web maintenance tasks

  • Check if your web hosting provider has newer servers that your account can be migrated to.
  • Check if your website platform has a new major release that will require an extensive website migration.
  • Try restoring a website backup to make sure the data is good enough for a full recovery. Also, make sure your backups are stored somewhere else besides Providence.
  • Take a look at the websites of your competitors (even those outside Providence) to see if you're missing out on anything.
  • Ensure your website is secure by performing a full security review.
  • Verify structured data, open graph, and social links are all working properly.
  • Remove any unnecessary 3rd party tracking, live chat, or heat map scripts that may have been installed in the past.
  • Take down any unnecessary development or staging sites.

Semi-annual Providence website maintenance tasks

  • Make sure you have access to your domain name and it's not about to expire. When you have to renew your domain name, this will come in handy.
  • Check that your hosting account isn't about to expire and you can access it.
  • Make sure you have access to your DNS.
  • Check if your SSL certificate will be expiring in the near future.
  • Verify your website backup schedule is working properly, and you have remote backups outside of Providence.
  • Make sure you're running an image optimization service.
  • Check if the website is throwing any console errors.

Monthly Providence web support tasks

  • Look for broken links on your website, which hurts SEO and user experience.
  • Make sure your website isn't having performance issues after recent updates.
  • Check Google Search Console for any coverage issues.
  • Update some of your service pages or blog articles to keep your website fresh.
  • Take a look at your website platform and extensions for any available updates.

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Hear what our customers are saying

Tara Candland

Tara Candland

Incredibly responsive, fast, and professional. They quickly understood the issue we were having with our site, which was fairly complicated, and were able to resolve it. They kept us updated in lay terms along the way so that we could understand how the issue was progressing.
Rummeles Fine Jewelry

Rummeles Fine Jewelry

Great company to deal with! They have a great team of people and are always there to answer any questions we have!
Dawn White

Dawn White

These guys are always there when you need them! Whether the issue is big or small, there is little they cannot handle. I cannot express enough how greatly we appreciate their continued superior service and willingness to assist whenever we need them. Thanks Dave, Corey and the entire WebCitz team!!
Sarah Grantham

Sarah Grantham

Corey was absolutely amazing in helping me with my issue. He was encouraging as we worked through things that to me were huge, but he made them seem small. Will definitely use WebCitz again!!!
Southwest Radio Church

Southwest Radio Church

What can I say about this company? These people that work there? Unbelievable!! It doesn't matter when or why you call, they will help you. The other part of that statement is: I never have to call them! They made a web site for us that works 24/7. But if I do call they actually take care of it right then. ... great bunch of guys...Southwest Radio Church really appreciates you!!
Alo Health

Alo Health

WebCitz designed our Alo Health website and did such a great job of walking us step-by-step through the process, knowing the tech world was not a strength of ours. We love that we are able to change content whenever we want, but if we run into problems, they are a quick email away. They have been responsive, reliable and efficient. Thanks, WebCitz!
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Let's Talk About Providence, RI Web Maintenance!