Our team doesn't just build Fort Worth websites; we also offer website maintenance and support services because we know questions and concerns come up!
Our web support agency works out of a single location and never outsources Fort Worth web maintenance.
This makes our website maintenance agency the perfect choice to provide all your Fort Worth website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.
You'll enjoy working with our team for your Fort Worth website support services because of the emphasis we put on availability and communication. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.
Web maintenance is a reactive support service that connects you with the right web developer to fix nearly any website issue. There are many examples of website issues that might require service from Fort Worth web maintenance agencies, including:
These are just a few of the Fort Worth website maintenance services we offer. Basically, Fort Worth web support is anything a web developer or internet marketer does to change your website.
The reason we consider website support to be a reactive service is that most Fort Worth website owners wouldn't want a web developer going into their website and changing things around without their knowledge. You can count on our company to keep your Fort Worth website running smoothly. However, we can offer some proactive Fort Worth website maintenance services.
For website owners in Fort Worth interested in a proactive management service for some of their website upkeep requirements, we are happy to accommodate! There are several web support services, including platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring, that our website maintainers can handle in a proactive manner.
If you live in Fort Worth, you probably love the TCU Horned Frogs basketball team. Go TCU Horned Frogs! In addition to supporting Fort Worth-area websites, our website support firm also offers Amarillo, Arlington, Austin, Brownsville, Corpus Christi, Dallas, El Paso, Frisco, Garland, Grand Prairie, Houston, Irving, Laredo, Lubbock, McKinney, Mesquite, Pasadena, Plano, and San Antonio small businesses and large corporations help with their websites.
Every Fort Worth website will need some website maintenance at some point. The reason is simply that the internet is always changing. Not to worry though, our Fort Worth web support cost isn't expensive so it should be affordable for you to maintain your website! There are a few reasons why a website in Fort Worth might need maintenance:
There are many reasons why a website might need maintenance, other than just to update something. It is important to understand the future needs of your Fort Worth business when planning budgets and schedules for website maintenance and support.
Our professional website maintenance team puts in a lot of effort to understand your needs, schedule your work on time, and follow up with your Fort Worth business after the work is done.
Most web support services start with an email from you, the owner of the Fort Worth website. That email is routed into our ticket system and automatically assigned to the project manager on your account. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.
The process for Fort Worth website support services that come from phone or chat is similar. The support request is entered into our ticket system by the person in the conversation with you, which allows the work order to be routed to the most appropriate web developer on our team.
We're often asked for examples of Fort Worth web maintenance requests after a website launches. Here are several examples of Fort Worth website maintenance services we've been asked to perform in the past and would be more than happy to provide to you!
Changes to your Fort Worth website could be as simple as updating a paragraph, swapping images, or adding a new page. This is just normal, routine web support to keep content fresh for both search engines and visitors.
If your Fort Worth website isn't running as fast as it once was, we can review your website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and much more. This will help improve page load times, which are beneficial to user experience and search engine optimization.
It's important to keep your Fort Worth website updated if it runs on a CMS like WordPress. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.
If your Fort Worth website has functionality developed and maintained by a third-party, it is important to update those plugins and extensions to include the latest changes by the developers. It's similar to updating the CMS platform since it helps patch security and functionality issues.
Did you get a report from Google Search Console telling you about a coverage issue? If so, we can review the coverage issues, fix the problems, and update you on the results. Make Google happy, and you'll rank higher throughout Fort Worth and beyond!
Have you ever noticed information like reviews or product prices in the listing of a Google organic search result? This is brought to you by structured data, which is a standardized way of describing the content on the web page, whether it be of a local business in Fort Worth, and ecommerce product or some other common data type.
By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.
Interested in using Google Tag Manager for managing custom scripts? No problem at all! We can add Google Tag Manager to your Fort Worth website and even give you a crash course in using Google Tag Manager.
It's important to setup conversion tracking for your Fort Worth website if you want to understand the benefits of online advertising. This will help you understand where your conversions are coming from, such as a Google search or a Bing Ads campaign.
Is your Fort Worth website slow because of large images? That won't be a problem! We can run all your images through our image compression tools and even setup recurring image compression for newly added images in the future!
Do you want to try live chat on your website? If you'd like us to recommend the best live chat system for your Fort Worth business, install the tracking code, and customize the design for your branding, we can do it!
Are your error_log files big? To stop recurring error messages, we can diagnose the problem and update programming code.
We can set up a checkbox or invisible reCaptcha to help minimize unwanted submissions on your Fort Worth website.
Are you interested in installing a caching plugin in your Fort Worth website, but not sure how to properly configure the settings for best website performance? We can help recommend caching plugins, or just install and configure them for you!
If you want to improve email deliverability, we can set up your contact form and website platform to send emails via SMTP instead of PHP mail.
Is your Fort Worth website being bombarded with fake orders, contact submissions or live chats from a specific network? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.
Would you like a backup of your Fort Worth website? Let us help you create one-time or scheduled backups that you can store locally or offsite.
It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. Just let us know if you need help creating and managing that development / staging site!
Do you prefer to make design changes based on statistical data regarding how users interact with your Fort Worth web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Have you launched a new website or removed pages? You should create 301 redirects for your Fort Worth website. We've seen businesses in and around Fort Worth lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Want to learn how to make simple edits to your Fort Worth website? We'll be happy to help if your Fort Worth site was built on a platform we work with, such as WordPress or Shopify.
For Fort Worth businesses, we have a team of web designers and web developers who have experience with multiple platforms. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. For that reason, our website support company for Fort Worth websites tends to service only the following platforms:
As a web maintenance agency, we used to maintain and support Joomla and Magento websites for Fort Worth-area businesses. However, we chose not to use those platforms so our website maintenance experts could focus on training and support within the more popular platforms.
If you're thinking about signing up for any Fort Worth web maintenance package, make sure you ask the company how their services work. This will help you get a better idea of the experience you will have with their premium Texas web support services before you submit payment and provide website access. Let's go over some simple questions to ask:
If you ask these questions to a Fort Worth website services company, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.
Larger companies in and around Fort Worth often ask us for a website support plan. We are happy to help your Fort Worth business develop a web maintenance plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.
Here is a list of annual Fort Worth website maintenance tasks to review:
Read through this list of semi-annual Fort Worth web support tasks to review:
Here are a list of monthly Fort Worth website support tasks to review:
The starting price for our Fort Worth website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Fort Worth websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Fort Worth, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Fort Worth web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Fort Worth website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Fort Worth to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Fort Worth who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Fort Worth website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Fort Worth website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Fort Worth with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Fort Worth site owners interested in proactive website and extension updates.
Example #1: You are an existing Fort Worth client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.