Calgary, AB Website Maintenance Services

Support for Calgary Websites

Our team doesn't just build Calgary websites; we also offer website maintenance and support services because we know questions and concerns come up!

500+ active clients
500+
Satisfied Digital Marketing Clients
18 years in business
2004
Founded 18+ Years Ago
20+ Onsite experts
14+
Onsite Experts (No Outsourcing)

Web Support Specialists for Calgary, AB Businesses

Our web maintenance agency works out of a single location and never outsources Calgary website maintenance.

Because of this, our web support agency is the best choice for all your Calgary website support needs, including website platform upgrades, site speed improvements, website security fixes, and website issue resolutions.

We're the perfect choice for all of your Calgary web maintenance needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.

You'll enjoy working with our team for your Calgary website maintenance services because of the emphasis we put on availability and communication. You'll have no problem getting in touch with a member of our website support team if you need something simple done today or if you have a complicated question that's best explained over the phone!

What is Involved in Maintaining Calgary, AB Websites

Web maintenance is a reactive support service that connects you with the right web developer to fix nearly any website issue. Here are a few examples of website problems that might need Calgary web support:

  • Upgrading your website platform to the latest version.
  • Updating apps and plugins to make them safer and more functional.
  • Adding new pages whenever you release something new.
  • Writing new blog content to help you stay fresh.
  • Rearranging your Calgary website's navigation menu.
  • Making your page faster to pass Google Core Web Vitals.
  • Take backups of your website's files and databases.
  • Changing the look and feel of your website.
  • Fixing site audit issues or Google Search Console coverage problems.
  • Adding structured data, open graph tags, etc.
  • Providing a solution to any other website problem.

The previously mentioned services are just a glimpse of what we view as possible Calgary website support services. Basically, Calgary web maintenance is anything a web developer or internet marketer does to change your website.

Reactive Calgary Website Support

The reason we consider web maintenance to be a reactive service is that most Calgary website owners wouldn't want a web developer going into their website and changing things around without their knowledge. Our company will be your web support team on standby for any questions you have. However, we can offer some proactive Calgary web support services.

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Proactive Calgary Website Support

We're happy to help website owners in Calgary who need proactive website upkeep! There are several website support services, including platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring, that our website maintainers can handle in a proactive manner.

View Calgary Website Management Pricing

If you live in Calgary, you probably love the Calgary Flames hockey team. Go Calgary Flames! In addition to supporting Calgary-area websites, our web maintenance firm also offers Edmonton, Red Deer, Lethbridge, Medicine Hat, and Grande Prairie small businesses and large corporations help with their websites.

A Few of Our Web Maintenance & Support Specialists

Ashton HDrew PDana CDavid WMicah SJake F

Who Needs Web Support in Calgary, AB

Every Calgary website will need some website support at some point. It's because the internet is always changing. Not to worry though, our Calgary web maintenance cost isn't expensive so it should be affordable for you to maintain your website! Website maintenance in Calgary might be needed for these reasons:

  • Hosting companies sometimes upgrade their servers, removing PHP versions that were used by your Calgary website. When this happens, you need to refactor your application or upgrade to a newer framework that supports the newer PHP version. You can't expect custom web functionality from the past to work forever.
  • Content management systems or ecommerce platforms eventually deprecate old versions so their teams can focus on the new ones. Magento 1.x store owners recently had to migrate to Magento 2.x, or an alternative ecommerce platform, because Magento 1.x was no longer maintained by Magento after it reached "End of Life". As a result, Magento 1.x ecommerce businesses in Calgary were looking for ecommerce developers to help migrate their websites.
  • When a website owner has become a victim of malware or some other form of malicious activity, the Calgary website will need to be reviewed for security exploits and cleaned of malware. In most cases, this happens because the website owner didn't pay attention to the first two web maintenance examples.
  • To ensure future visitors to your Calgary website receive accurate information about your organization, products, or services, your Calgary website content needs to be refreshed. This type of website maintenance is critical to ensuring your Calgary website is benefiting you.

There are many reasons why a website might need maintenance, other than just to update something. When planning budgets and schedules for web support and support, consider your Calgary business's potential future needs.

How We Perform Calgary, AB Website Support

Our professional web maintenance team puts in a lot of effort to understand your needs, schedule your work on time, and follow up with your Calgary business after the work is done.

A Calgary website maintenance service usually starts with an email from you. That email is routed into our ticket system and automatically assigned to the project manager on your account. Anyone on our team can work on the ticket without delay, resulting in faster turnaround time.

Phone or live chat requests follow a similar process to Calgary web support. The support request is entered into our ticket system by the person in the conversation with you, which allows the work order to be routed to the most appropriate web developer on our team.

Example Website Support Service List for Calgary, AB Businesses

We're often asked for examples of Calgary web maintenance requests after a website launches. The following are some examples of Calgary web maintenance services we've provided in the past.

Simple Calgary Website Changes

Your Calgary website might need a paragraph updated, an image changed, or a new page added. Keeping content fresh for search engines and visitors is just normal, routine website maintenance.

Calgary Page Speed Improvements

We can analyze your Calgary website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and more if it's slow. User experience and SEO will both benefit from better page load times.

Platform Upgrades / Security Updates

It's important to keep your Calgary website updated if it runs on a CMS like WordPress. This helps improve security and functionality - sometimes the updates are relatively quick to perform, which is a win-win!

Plugin / Extension Upgrades

It's important to update plugins and extensions on your Calgary website if they were developed and maintained by a third-party. This is similar to the idea of updating the CMS platform since it helps patch security and functionality issues.

Google Search Console Issues

Has Google Search Console told you there's a coverage problem? If so, we can review the coverage issues, fix the problems, and update you on the results. By making Google happy, you'll boost your search engine rankings throughout Calgary and beyond!

Implement Structured Data

When you search Google organically, have you noticed reviews or prices in the search results? This is structured data, which is a standardized way to describe the content on a webpage, whether it's a local Calgary business, or an ecommerce product.

Add Open Graph Tags on Your Website

When people share links of your Calgary business on social media, your website will look better if you add Open Graph Tags. These tags help define an image, title, and description for your each page on your website.

Implement Google Tag Manager

Are you interested in adding Google Tag Manager to your website to help you manage custom scripts more easily? That won't be a problem! We can add Google Tag Manager to your Calgary website and even teach you how to use it.

Implement Conversion Tracking

It's important to setup conversion tracking for your Calgary website if you want to understand the benefits of online advertising. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid ads.

Image Compression (Optimization)

Is your Calgary website slow because of large images? No problem at all! Using our image compression tools, we can compress all your images and even set up recurring compression for new images!

Add Live Chat

Do you want to try live chat on your website? Our experts can help you pick the right live chat system, install the tracking code, and customize the design to match your Calgary business branding!

Resolve Errors in Log Files

Have you noticed large error_log files on your hosting account? If you're getting recurring error messages, we can update programming code or fix platform issues.

Reduce Spam with reCaptcha

To reduce unwanted submissions on your Calgary website, we can setup an invisible or checkbox reCaptcha.

Install a Caching Plugin

Are you interested in installing a caching plugin in your Calgary website, but not sure how to properly configure the settings for best website performance? We can recommend caching plugins, or we can install and configure them for you!

Implement SMTP Email

To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.

IP Address Restrictions

Is your Calgary website getting fake orders, contact submissions, or live chats? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.

Backup Your Website Files

Would you like a backup of your Calgary website? Let us help you create one-time or scheduled backups that you can store locally or offsite.

Create a Testing Website

It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. If you'd like help creating and managing that development / staging site, just let us know!

Implement A/B Testing

Do you prefer to make design changes based on statistical data regarding how users interact with your Calgary web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.

Create 301 Redirects

Are you launching a new website or removing pages from your website? You should create 301 redirects for your Calgary website. We've seen businesses in and around Calgary lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.

Provide Website Training

Do you need help learning how to make changes to your Calgary website? If your Calgary site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!

The Platforms We Maintain for Calgary, AB Websites

For Calgary businesses, we have a team of web designers and web developers who have experience with multiple platforms. Having said that, it's better to master a few platforms than try to specialize in them all. For that reason, our web support agency for Calgary websites tends to service only the following platforms:

As a website support firm, we used to maintain and support Joomla and Magento websites for Calgary-area businesses. However, we chose not to use those platforms so our web maintenance experts could focus on training and support within the more popular platforms.

Questions to Ask Calgary, AB Website Maintenance Firms

If you're thinking about signing up for any Calgary website support package, make sure you ask the company how their services work. It'll give you a better idea of the experience you'll have with their professional Alberta website maintenance services prior to making payment and providing website access. Let's go over some simple questions to ask:

  • What kind of security do you have on your site? Do you scan client websites for security?
  • What's the turnaround time for Calgary web support?
  • Do you outsource your Calgary website support services?
  • How much does Calgary web maintenance cost?
  • Are there any minimum deductions or minimum billable expenses for Calgary website updates?
  • At what times of the day are you working and able to take our maintenance requests?
  • When there are new updates on my platform, will you let me know?

We find it beneficial to run these questions by any Calgary website services agency before subscribing to their website maintenance packages, since it will provide much better understanding for you regarding the future relationship, the security of your website, and the expected turnaround time for important maintenance requests.

Calgary, AB Web Support Plans and Tips

Larger companies in and around Calgary often ask us for a website support plan. We can help your Calgary business set up a web maintenance plan so all aspects of your website, hosting, and domain name are monitored regularly.

Here is a list of annual Calgary website maintenance tasks to review:

  • Check if your web hosting provider has newer servers that your account can be migrated to.
  • Ask your web developer if your website has a major platform release coming up that will require a lot of work to install.
  • Attempt to restore a website backup to ensure the data being stored is sufficient for full recovery. Also make sure you are storing backups in a remote location away from Calgary.
  • Check out competitor sites (even those outside of Calgary) to see if you're missing out on any competitive advantages they have over you.
  • Ensure your website is secure by performing a full security review.
  • Ensure that structured data, open graph, and social links are all working.
  • Remove any unnecessary 3rd party tracking, live chat, or heat map scripts that may have been installed in the past.
  • Remove any unnecessary development or staging websites.

Check out this list of semi-annual Calgary web support tasks to review:

  • Make sure you have access to your domain name and it's not about to expire. When you have to renew your domain name, this will come in handy.
  • Ensure you have access to your hosting account and that it isn't expiring soon.
  • Make sure you can access your DNS in case anything needs to be changed.
  • Make sure your SSL certificate isn't expiring soon.
  • Verify your website backup schedule is working properly, and you have remote backups outside of Calgary.
  • Make sure you're running an image optimization service.
  • Make sure the website doesn't throw any console errors.

Read through this list of monthly Calgary website support tasks to review:

  • Look for broken links on your website, which hurts SEO and user experience.
  • Check for website performance issues from recent updates or changes on the website.
  • See if there are any coverage issues in Google Search Console.
  • Keep your website fresh by updating your content within one of your service pages or blog articles.
  • Check if there are available platform or extension updates.

The Cost of Web Maintenance Service in Calgary, AB

The starting price for our Calgary website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Calgary websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.

To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Calgary, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.

If you pre-purchase a block of time for your Calgary web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.

What is Considered Billable Time?

When talking with prospective Calgary website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Calgary to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Calgary who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Calgary website.

Here are examples of what is considered billable time:

  • Reading through lengthy emails to understand what is being requested.
  • Preparing responses to lengthy or complex email messages.
  • Helping you figure out your domain name or web hosting provider.
  • Scheduling your website maintenance to be completed by the best team member.
  • Talking with you on the phone about ideas or tasks you want to discuss.
  • Reviewing completed work for quality control purposes.
  • Providing you training on how to handle administrative tasks.
  • Researching unique solutions to difficult questions you present our team.
  • Providing more detailed time usage reports, beyond the automated monthly update email.
  • Helping you figure out email client issues within Microsoft Outlook, Apple Mail, etc.
  • Almost any other task not specifically mentioned in the list below.

Here are examples of what is not considered billable time:

  • Talking with you about personal matters, such as the weather, a recent vacation, or a sporting event.
  • Responding to simple email messages that don't require research or lengthy feedback.
  • Handling accounting-related tasks, such as invoice generation, payment confirmations, etc.

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Calgary Website Maintenance Pricing

WebCitz offers discounted Calgary website maintenance services for clients interested in retaining our services through a pre-purchased block of time.

Invoiced Monthly

$ 119.50/hr

  • Existing Clients Only
  • Any Time Spent Billed Monthly
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
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Pre-Purchased Block of Time

As Low As $99.95/hr

  • Dedicated Account Manager
  • No Contracts, Auto-Renewals, or Expirations
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays

Example #1: You are an existing client in Calgary with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.

Calgary Website Management Pricing

For Calgary site owners interested in proactive website and extension updates.

Quarterly

$ 150/qtr

  • Quarterly CMS Updates, Theme Updates, Extension Updates, and Functionality Testing

Monthly

$ 125/mo

  • Monthly CMS Updates, Theme Updates, Extension Updates, and Functionality Testing

Example #1: You are an existing Calgary client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.

Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.

Hear what our customers are saying

Rummeles Fine Jewelry

Rummeles Fine Jewelry

Great company to deal with! They have a great team of people and are always there to answer any questions we have!
Jen Ollanketo

Jen Ollanketo

WebCitz helped the Oshkosh Area Humane Society with our new website and they were great to work with. Responsive, professional and affordable. I think the biggest perk for us was having someone local we could talk to for assistance instead of long wait times. Definitely would recommend to anyone looking to start up or revamp their website.
Tara Candland

Tara Candland

Incredibly responsive, fast, and professional. They quickly understood the issue we were having with our site, which was fairly complicated, and were able to resolve it. They kept us updated in lay terms along the way so that we could understand how the issue was progressing.
Sarah Grantham

Sarah Grantham

Corey was absolutely amazing in helping me with my issue. He was encouraging as we worked through things that to me were huge, but he made them seem small. Will definitely use WebCitz again!!!
George Ormond

George Ormond

Corey was extremely helpful and spent a considerable amount of time going over my difficulties with a newly created website put together by someone else. I was under a very stressful deadline and he was extremely considerate and helpful. He managed to fix the problems that I was experiencing with my website. I had reached out to a number of website developers for help but only heard back from Webcity and Corey got back to me within minutes!
Dawn White

Dawn White

These guys are always there when you need them! Whether the issue is big or small, there is little they cannot handle. I cannot express enough how greatly we appreciate their continued superior service and willingness to assist whenever we need them. Thanks Dave, Corey and the entire WebCitz team!!
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