Our team doesn't just build Kelowna websites; we also offer website maintenance and support services because we know questions and concerns come up!
We are a web maintenance agency with a team of website experts that works from a single location and never outsources Kelowna website maintenance services.
We're the perfect choice for all of your Kelowna web support needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.
You'll enjoy working with our team for your Kelowna website support services because of the emphasis we put on availability and communication. If you need something simple done the same day or have a complex question that is best explained over the phone, you'll have no problem getting in touch with a member of our website team to make it happen!
We view web maintenance to be a reactive support service that provides your Kelowna business with the appropriate web developer resources to solve nearly any website problem. These are some examples of website issues that Kelowna website maintenance agencies might fix:
The previously mentioned services are just a glimpse of what we view as possible Kelowna website support services. In fact, Kelowna web maintenance is really anything a web developer or digital marketer does to your website to change it in some manner.
In addition to supporting Kelowna-area websites, our web maintenance company also offers Vancouver, Surrey, Burnaby, Abbotsford, Nanaimo, Victoria, and Chilliwack small businesses and large corporations help with their websites.
The starting price for our website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour.
If you purchase a website maintenance retainer, there are no contracts, hidden fees, expirations, or minimum deductions.
Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, working on the request, providing feedback, and logging the task usually takes at least 10 minutes of time.
To keep you informed of the time usage on your pre-purchased web maintenance retainer, you'll receive a monthly update letting you know how much time remains on your account.
Tired of being warned about available updates? Worried about website downtime? Let our web development team take care of both worries through proactive website management!
Here is a list of what is included in our website management plans:
We have an in-house team of website experts ready to perform platform updates, theme updates, and plugin/extension updates on a quarterly or monthly schedule for WordPress or WooCommerce websites!
We store remote backups of your website and database to minimize the risk of data loss.
We monitor your website for service outages within our uptime monitoring system.
If your website goes down, an alert will be sent to our web developers to allow us to investigate the issue.
Our website management plans are offered in monthly and quarterly options. This allows you to choose how often our team processes remote backups and installs available website updates.
We have a diverse team of web designers and web developers, for Kelowna businesses, who have been immersed in multiple website platforms over the years. Nevertheless, mastering a handful of platforms is better than trying to be an expert on everything. For that reason, our web support agency for Kelowna websites tends to service only the following platforms:
As a website support firm, we used to maintain and support Joomla and Magento websites for Kelowna-area businesses. However, we chose to move away from those platforms to allow our web maintenance experts to focus more heavily on training and support within the other systems.
We are often asked for detailed examples of Kelowna web support requests that might come up after the launch of a website. We've performed these Kelowna website support services in the past, and would be happy to do it for you too!
A simple change to your Kelowna website might include updating a paragraph on a page, swapping out an image, or adding a new page. This is just normal, routine web maintenance to keep content fresh for both search engines and visitors.
We can analyze your Kelowna website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and more if it's slow. User experience and SEO will both benefit from better page load times.
If your Kelowna website is running on a content management system, like WordPress, it is important to keep the platform updated. The updates improve security and functionality - sometimes they're quick, so it's an easy win!
It's important to update your Kelowna website's plugins and extensions to reflect the latest changes by the developers. This is similar to the idea of updating the CMS platform since it helps patch security and functionality issues.
Did Google Search Console tell you about a coverage problem? If so, we'll look at the coverage issues, fix them, and update you on the status. By making Google happy, you'll boost your search engine rankings throughout Kelowna and beyond!
When you search Google organically, have you noticed reviews or prices in the search results? This is brought to you by structured data, which is a standardized way of describing the content on the web page, whether it be of a local business in Kelowna, and ecommerce product or some other common data type.
Adding Open Graph Tags to your website will help search engines better understand your page content and improve the appearance of your website in social media platforms when people share links of your Kelowna business.
Are you interested in adding Google Tag Manager to your website to help you manage custom scripts more easily? Not a problem! We'll happily install Google Tag Manager on your Kelowna website and teach you how to use it.
It's important to setup conversion tracking for your Kelowna website if you want to understand the benefits of online advertising. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid ads.
Are large images slowing down your Kelowna website? Not a problem! We can run all your images through our image compression tools and even setup recurring image compression for newly added images in the future!
Do you want to try live chat on your website? We can make recommendations on the best live chat systems for your business requirements, install the tracking code, and configure the design to match the branding of your Kelowna business!
Are your error_log files big? If you're getting recurring error messages, we can update programming code or fix platform issues.
To reduce unwanted submissions on your Kelowna website, we can setup an invisible or checkbox reCaptcha.
Interested in installing a caching plugin for your Kelowna website, but don't know how to set it up? We can help recommend caching plugins, or just install and configure them for you!
To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.
Have you been getting fake orders, contact submissions, or live chats from a particular network? Our team can help set up IP restrictions so your website doesn't get hit with as much malicious traffic.
Would you like a backup of your Kelowna website? Let us help you create one-time or scheduled backups that you can store locally or offsite.
Before you do a major update or extension installation, it's a good idea to setup a development or staging site. If you'd like help creating and managing that development / staging site, just let us know!
Do you prefer to make design changes based on statistical data regarding how users interact with your Kelowna web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your Kelowna website. We've seen businesses in and around Kelowna lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Kelowna website? If your Kelowna site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
Before signing up for any Kelowna website support package, it is important to ask the Kelowna web maintenance company some questions about how their services work. By doing this, you'll be able to better understand your future experience with their expert British Columbia website maintenance services before you submit payment or provide website access. Let's go over some simple questions to ask:
If you ask any Kelowna website services firm these questions before subscribing to their web support packages, you'll have a much better idea of the future relationship, the security of your website, and the expected turnaround time for important requests.
We are often asked for a web maintenance plan by larger companies in and around Kelowna looking to establish routines and procedures within their IT department. Whether it's your website, hosting, or domain name, we'll make sure your Kelowna business has a web maintenance plan to ensure optimum performance.