Kelowna, BC Website Maintenance Services

Support for Kelowna Websites

Our team doesn't just build Kelowna websites; we also offer website maintenance and support services because we know questions and concerns come up!

500+ active clients
500+
Satisfied Digital Marketing Clients
18 years in business
2004
Founded 18+ Years Ago
20+ Onsite experts
14+
Onsite Experts (No Outsourcing)
Web Maintenance Services

Web Support Specialists for Kelowna, BC Organizations

We are a web maintenance company with a team of site specialists that works from a single location and never outsources Kelowna web maintenance services.

We're the perfect choice for all your Kelowna website maintenance needs, including platform upgrades, page speed improvements, security fixes, and issue resolutions.

You'll enjoy working with our team for your Kelowna website support packages because of the emphasis we put on availability and communication. If you need something easy done the same day or have a complex question that is best explained over the phone, you'll have no problem getting in touch with a member of our website team to make it happen!

Our Kelowna, BC Web Maintenance Packages

We view web maintenance to be a reactive support service that provides your Kelowna small business with the appropriate web developer resources to solve nearly any website problem. These are some examples of website concerns that Kelowna website support companies might fix:

  • Upgrading your website platform to the latest version.
  • Installing app or plugin updates to improve security and functionality.
  • Adding new web pages as you release new information.
  • Freshen up your blog with new content.
  • Rearranging your Kelowna website's navigation menu.
  • Making your page faster to pass Google Core Web Vitals.
  • Take backups of your website's files and databases.
  • Modifying the look and feel of your website's design.
  • Fixing Google Search Console coverage problems.
  • Improving technical search engine optimization by adding structured data, open graph tags, etc.
  • Providing solutions to other website issues.

The previously mentioned services are just a glimpse of what we view as possible Kelowna website maintenance services. In fact, Kelowna web support is really anything a website developer or online marketer does to your website to change it in some manner.

In addition to supporting Kelowna-area websites, our web support company also offers Vancouver, Surrey, Burnaby, Abbotsford, Nanaimo, Victoria, and Chilliwack small businesses and large corporations help with their websites.

A Few of Our Web Maintenance & Support Specialists

Justin FDavid WDrew PMicah SDana CJake F

Pricing for Kelowna, BC Web Maintenance

The starting price for our web maintenance plans is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour.

There are no hidden fees, contracts, minimum deductions, or expirations when you purchase a web maintenance retainer.

Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, working on the request, providing feedback, and logging the task usually takes at least 10 minutes of time.

To keep you informed of the time usage on your pre-purchased website maintenance retainer, you'll receive a monthly update letting you know how much time remains on your account.

Invoiced Monthly

$ 119.50/hr

  • Existing Clients Only
  • Any Time Spent Billed Monthly
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
Contact Us

Pre-Purchased Block of Time

As Low As $99.95/hr

  • Dedicated Account Manager
  • No Contracts, Auto-Renewals, or Expirations
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
Purchase Now!

Our Kelowna, BC Website Management Services

Tired of being warned about available updates? Anxious about the risk of your website experiencing downtime? Let our web development team take care of both worries through proactive website management!

Here is a list of what is included in our website management plans:

1.) Proactive WordPress Updates

You can rely on our team of website professionals to perform platform, theme, and plugin/extension updates at a monthly or quarterly cadence for your WordPress or WooCommerce website!

  1. File & Database Backup: Our process begins by creating backups of both your website files and database.
  2. Update: We then manually update your website by installing any available updates.
  3. Test: Our next step involves testing your website for any potential concerns following the installation of updates.
  4. Finalize: If the updates were successful, you'll be better protected against security threats and malware! If the upgrades aren't successful, we'll discuss next steps.

WordPress Update Management

2.) Remotely Stored Site Backups

We store remote backups of your site and database to minimize the risk of data loss.

Offsite Backups

3.) Site Uptime Monitoring

We monitor your website for service outages within our uptime monitoring system.

If your website goes down, an alert will be sent to our website developers to allow us to investigate the issue.

Uptime Monitoring

Pricing for Kelowna, BC Website Management

Our website management plans are offered in monthly and quarterly options. You have the flexibility to decide how frequently our team should perform remote backups and install available updates for your website.

Quarterly Management

$ 150/qtr

  • Quarterly Updates to WordPress, Themes, and Plugins
  • Functionality Testing after Updates are Installed
  • Remote Storage of Backup Files
  • Uptime Monitoring with Alerts to our Web Developers

Monthly Management

$ 125/mo

  • Monthly Updates to WordPress, Themes, and Plugins
  • Functionality Testing after Updates are Installed
  • Remote Storage of Backup Files
  • Uptime Monitoring with Alerts to our Web Developers

The Platforms We Maintain for Kelowna, BC Websites

We have a diverse team of web designers and web developers, for Kelowna organizations, who have been immersed in multiple website platforms over the years. Nevertheless, mastering a handful of platforms is better than trying to be an expert on everything. For that reason, our website maintenance firm for Kelowna websites tends to service only the following platforms:

  • Kelowna WordPress Website Support
  • Kelowna WooCommerce Web Maintenance
  • Kelowna Shopify Website Maintenance
  • We've managed Joomla and Magento platforms for Kelowna businesses in the past. However, we chose not to use those platforms so our website support experts could focus on training and support within the more popular platforms.

Questions to Ask Kelowna, BC Web Maintenance Companies

Before signing up for any Kelowna web support package, it is important to ask the Kelowna website support company some questions about how their services work. By doing this, you'll be able to better understand your future experience with their premium British Columbia web support plans before you submit payment or provide website access. Let's go over some simple questions to ask:

  • How do you handle website security? Do you run security scans of customer websites?
  • When can I expect an average Kelowna web support request to be completed?
  • Are you outsourcing your Kelowna website support services?
  • How much does Kelowna web maintenance cost?
  • Are there any minimum deductions or minimum billable expenses for Kelowna website updates?
  • At what times of the day are you working and able to take our maintenance requests?
  • Will you keep me informed about new updates within my platform?

If you ask any Kelowna website services firm these questions before subscribing to their web maintenance packages, you'll have a much better idea of the future relationship, the security of your website, and the expected delivery time for important requests.

 

5 Reasons Why Your Slow Website is Costing You Sales

Hear what our customers are saying

Dawn White

Dawn White

These guys are always there when you need them! Whether the issue is big or small, there is little they cannot handle. I cannot express enough how greatly we appreciate their continued superior service and willingness to assist whenever we need them. Thanks Dave, Corey and the entire WebCitz team!!
Kendrick Jacobs

Kendrick Jacobs

Corey G at WebCitz was so professional and patient while helping us solve our issues. We appreciate his help so much. This company definitely needs more people like him. Amazing customer service! Thank you Corey G! (:
Sarah Grantham

Sarah Grantham

Corey was absolutely amazing in helping me with my issue. He was encouraging as we worked through things that to me were huge, but he made them seem small. Will definitely use WebCitz again!!!
George Ormond

George Ormond

Corey was extremely helpful and spent a considerable amount of time going over my difficulties with a newly created website put together by someone else. I was under a very stressful deadline and he was extremely considerate and helpful. He managed to fix the problems that I was experiencing with my website. I had reached out to a number of website developers for help but only heard back from Webcity and Corey got back to me within minutes!
Tara Candland

Tara Candland

Incredibly responsive, fast, and professional. They quickly understood the issue we were having with our site, which was fairly complicated, and were able to resolve it. They kept us updated in lay terms along the way so that we could understand how the issue was progressing.
Jen Ollanketo

Jen Ollanketo

WebCitz helped the Oshkosh Area Humane Society with our new website and they were great to work with. Responsive, professional and affordable. I think the biggest perk for us was having someone local we could talk to for assistance instead of long wait times. Definitely would recommend to anyone looking to start up or revamp their website.
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