Roswell, NM Website Maintenance Services

Support for Roswell Websites

Our team doesn't just build Roswell websites; we also offer website maintenance and support services because we know questions and concerns come up!

500+ active clients
500+
Satisfied Digital Marketing Clients
18 years in business
2004
Founded 18+ Years Ago
20+ Onsite experts
14+
Onsite Experts (No Outsourcing)

Web Support Specialists for Roswell, NM Businesses

Our web maintenance agency works out of a single location and never outsources Roswell website maintenance.

This makes our web support agency the perfect choice to provide all your Roswell website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.

Our team puts a lot of emphasis on availability and communication for Roswell web maintenance clients. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.

What is Involved in Maintaining Roswell, NM Websites

Web maintenance is a reactive support service that connects you with the right web developer to fix nearly any website issue. There are many examples of website issues that might require service from Roswell website maintenance agencies, including:

  • Making sure your website's platform is up to date.
  • Keeping apps and plugins updated for better security and functionality.
  • Adding new web pages as you release new information.
  • Writing new blog content to help you stay fresh.
  • Rearranging the navigation menu of your Roswell website.
  • Making your page faster to pass Google Core Web Vitals.
  • Take backups of your website's files and databases.
  • Modifying the look and feel of your website's design.
  • Troubleshooting Google Search Console coverage issues.
  • Adding structured data, open graph tags, etc.
  • Investigating the cause and providing a solution to any other website issue.

These are just a few of the Roswell website support services we offer. In fact, Roswell web maintenance is basically anything a web developer or digital marketer does to your website.

Reactive Roswell Website Support

The reason we consider web maintenance to be a reactive service is that most Roswell website owners wouldn't want a web developer going into their website and changing things around without their knowledge. When you choose to have our company maintain your Roswell website, we'll be your web support team on standby for any request. However, we can offer some proactive Roswell web support services.

View Roswell Website Maintenance Pricing

Proactive Roswell Website Support

For website owners in Roswell interested in a proactive management service for some of their website upkeep requirements, we are happy to accommodate! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.

View Roswell Website Management Pricing

In addition to supporting Roswell-area websites, our website support company also offers Albuquerque, Carlsbad, Las Cruces, and Santa Fe small businesses and large corporations help with their websites.

A Few of Our Web Maintenance & Support Specialists

Micah SJustin FAshton HDana CDavid WJake F

Who Needs Website Maintenance in Roswell, NM

Every Roswell website will need some web support at some point. The reason is simply that the internet is always changing. But don't worry, our Roswell website support costs aren't too high, so you can afford it! There are a few reasons why a website in Roswell might need maintenance:

  • When a hosting provider upgrades their servers, they may remove older versions of PHP that your Roswell website was originally developed to support. When this happens, you need to refactor your application or upgrade to a newer framework that supports the newer PHP version. You can't expect custom web functionality programmed in the past to work forever without any improvements.
  • Content management systems or ecommerce platforms eventually deprecate old versions so their teams can focus on the new ones. Magento 1.x store owners recently had to migrate to Magento 2.x, or an alternative ecommerce platform, because Magento 1.x was no longer maintained by Magento after it reached "End of Life". Roswell-area ecommerce businesses running Magento 1.x found themselves looking for an ecommerce developer to help migrate their store.
  • Whenever a website owner falls victim to malware or some other form of malicious activity, the website needs to be cleaned of malware and reviewed for security exploits. In most cases, this happens because the website owner didn't pay attention to the first two web maintenance examples.
  • When the content on your Roswell website, which explains your organization, products, or services becomes outdated and needs to be refreshed to help ensure future visitors receive accurate information about your operation. Maintaining your Roswell website is key to making sure it's working for you.

Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. Plan your budget and schedules for website support and maintenance based on your Roswell business's potential future needs.

How We Perform Roswell, NM Web Maintenance

Our professional website maintenance team puts in a lot of effort to understand your needs, schedule your work on time, and follow up with your Roswell business after the work is done.

Most web support services start with an email from you, the owner of the Roswell website. Your email gets routed into our ticket system and automatically assigned to your project manager. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.

The process for Roswell website support services that come from phone or chat is similar. The support request is entered into our ticket system by the person in the conversation with you, which allows the work order to be routed to the most appropriate web developer on our team.

Example Web Maintenance Service List for Roswell, NM Businesses

We're often asked for examples of Roswell website maintenance requests after a website launches. Here are several examples of Roswell web support services we've been asked to perform in the past and would be more than happy to provide to you!

Simple Roswell Website Tweaks

Changes to your Roswell website could be as simple as updating a paragraph, swapping images, or adding a new page. This is just normal, routine website support to keep content fresh for both search engines and visitors.

Roswell Page Speed Improvements

If your Roswell website isn't running as fast as it once was, we can review your website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and much more. User experience and SEO will both benefit from better page load times.

Platform Upgrades / Security Updates

If your Roswell website is running on a content management system, like WordPress, it is important to keep the platform updated. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.

Plugin / Extension Upgrades

If your Roswell website has functionality developed and maintained by a third-party, it is important to update those plugins and extensions to include the latest changes by the developers. It's similar to updating the CMS platform since it helps patch security and functionality issues.

Fixing Search Console Issues

Did Google Search Console tell you about a coverage problem? If so, we can review the coverage issues, fix the problems, and update you on the results. This will help your search engine rankings, throughout Roswell and beyond, by making Google happy!

Implement Structured Data

When you search Google organically, have you noticed reviews or prices in the search results? This is brought to you by structured data, which is a standardized way of describing the content on the web page, whether it be of a local business in Roswell, and ecommerce product or some other common data type.

Add Open Graph to Your Website

When people share links of your Roswell business on social media, your website will look better if you add Open Graph Tags. These tags help define an image, title, and description for your each page on your website.

Setup Google Tag Manager

Would you like to manage custom scripts more easily with Google Tag Manager? No problem at all! We'll happily install Google Tag Manager on your Roswell website and teach you how to use it.

Implement Conversion Tracking

If you are interested in understanding the benefit of an online advertising campaign for your Roswell website, it is important to setup conversion tracking. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid ads.

Image Compression (Optimization)

Are large images slowing down your Roswell website? That won't be a problem! Using our image compression tools, we can compress all your images and even set up recurring compression for new images!

Setup Live Chat

Would you like to try live chat? If you'd like us to recommend the best live chat system for your Roswell business, install the tracking code, and customize the design for your branding, we can do it!

Review Error Logs for Issues

Have you noticed large error_log files on your hosting account? We can help diagnose the issue and update programming code or repair platform issues to prevent recurring error messages.

Reduce Spam with reCaptcha

To reduce unwanted submissions on your Roswell website, we can setup an invisible or checkbox reCaptcha.

Setup a Caching Plugin

Looking to install a caching plugin on your Roswell website, but not sure how to configure it? We can recommend caching plugins, or we can install and configure them for you!

Setup SMTP Email

We can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail to improve email deliverability.

Restrict Malicious IP Addresses

Have you been getting fake orders, contact submissions, or live chats from a particular network? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.

Create Website Backups

Would you like a backup of your Roswell website? Let us help you create one-time or scheduled backups that you can store locally or offsite.

Create a Development Website

When you're doing a major upgrade or extension installation, you should set up a development or staging site first. If you'd like help creating and managing that development / staging site, just let us know!

Implement A/B Testing

Do you prefer to make design changes based on statistical data regarding how users interact with your Roswell web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.

Create 301 Redirects

Are you launching a new website or removing pages from your website? You should create 301 redirects for your Roswell website. We've seen businesses in and around Roswell lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.

Provide Website Training

Do you need help learning how to make changes to your Roswell website? If your Roswell site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!

The Platforms We Maintain for Roswell, NM Websites

For Roswell businesses, we have a team of web designers and web developers who have experience with multiple platforms. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. Therefore, we tend to only maintain Roswell websites on these platforms:

As a web support agency, we used to maintain and support Joomla and Magento websites for Roswell-area businesses. However, we chose to move away from those platforms to allow our web maintenance experts to focus more heavily on training and support within the other systems.

Questions to Ask Roswell, NM Website Maintenance Agencies

If you're thinking about signing up for any Roswell website support package, make sure you ask the company how their services work. This will help you get a better idea of the experience you will have with their premium New Mexico web maintenance services before you submit payment and provide website access. Here are some simple questions to ask:

  • Can you tell me how you handle website security? Do you run website security scans for clients?
  • When can I expect an average Roswell website maintenance request to be completed?
  • Do you outsource your Roswell web support services?
  • What are your Roswell website support costs?
  • Are there any minimum deductions or minimum billable expenses for Roswell website updates?
  • At what times of the day are you working and able to take our maintenance requests?
  • Will you keep me informed about new updates within my platform?

If you ask these questions to a Roswell website services company, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.

Roswell, NM Website Maintenance Plans and Tips

Larger companies in and around Roswell often ask us for a web support plan. We are happy to help your Roswell business develop a website support plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.

Check out this list of annual Roswell web maintenance tasks to review:

  • Message your web hosting firm to see if they have upgraded servers you can switch your website to for faster page speeds.
  • Check if your website platform is releasing a major upgrade in the near future which will require a major overhaul of your website.
  • Attempt to restore a website backup to ensure the data being stored is sufficient for full recovery. Also make sure you are storing backups in a remote location away from Roswell.
  • Look at competitor websites (even those outside of Roswell) to see if you are missing out on new functionality for your own customers.
  • Ensure your website is secure by performing a full security review.
  • Ensure that structured data, open graph, and social links are all working.
  • Verify the necessity of any 3rd party tracking, live chat, or heat map scripts that are installed.
  • Take down any unnecessary development or staging sites.

Check out this list of semi-annual Roswell web maintenance tasks to review:

  • Ensure you have access to your domain name and that it isn't expiring soon. This will be helpful when you have to process a domain name renewal.
  • Check that your hosting account isn't about to expire and you can access it.
  • Make sure you have access to your DNS.
  • Find out if your SSL certificate will expire soon.
  • Verify your website backup schedule is working properly, and you have remote backups outside of Roswell.
  • Check if you have an automated image optimization service running.
  • Make sure the website doesn't throw any console errors.

Read through this list of monthly Roswell website maintenance tasks to review:

  • Check for broken links on your website, which negatively impact user experience and SEO.
  • Make sure your website isn't having performance issues after recent updates.
  • See if there are any coverage issues in Google Search Console.
  • Provide some kind of update to your content to keep your website fresh.
  • See if there are any updates for your website platform or extensions.

The Cost of Web Support Service in Roswell, NM

The starting price for our Roswell website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Roswell websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.

To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Roswell, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.

If you pre-purchase a block of time for your Roswell web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.

What is Considered Billable Time?

When talking with prospective Roswell website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Roswell to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Roswell who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Roswell website.

Here are examples of what is considered billable time:

  • Reading through lengthy emails to understand what is being requested.
  • Preparing responses to lengthy or complex email messages.
  • Helping you figure out your domain name or web hosting provider.
  • Scheduling your website maintenance to be completed by the best team member.
  • Talking with you on the phone about ideas or tasks you want to discuss.
  • Reviewing completed work for quality control purposes.
  • Providing you training on how to handle administrative tasks.
  • Researching unique solutions to difficult questions you present our team.
  • Providing more detailed time usage reports, beyond the automated monthly update email.
  • Helping you figure out email client issues within Microsoft Outlook, Apple Mail, etc.
  • Almost any other task not specifically mentioned in the list below.

Here are examples of what is not considered billable time:

  • Talking with you about personal matters, such as the weather, a recent vacation, or a sporting event.
  • Responding to simple email messages that don't require research or lengthy feedback.
  • Handling accounting-related tasks, such as invoice generation, payment confirmations, etc.

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Roswell Website Maintenance Pricing

WebCitz offers discounted Roswell website maintenance services for clients interested in retaining our services through a pre-purchased block of time.

Invoiced Monthly

$ 119.50/hr

  • Existing Clients Only
  • Any Time Spent Billed Monthly
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
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Pre-Purchased Block of Time

As Low As $99.95/hr

  • Dedicated Account Manager
  • No Contracts, Auto-Renewals, or Expirations
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays

Example #1: You are an existing client in Roswell with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.

Roswell Website Management Pricing

For Roswell site owners interested in proactive website and extension updates.

Quarterly

$ 150/qtr

  • Quarterly CMS Updates, Theme Updates, Extension Updates, and Functionality Testing

Monthly

$ 125/mo

  • Monthly CMS Updates, Theme Updates, Extension Updates, and Functionality Testing

Example #1: You are an existing Roswell client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.

Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.

Hear what our customers are saying

Tara Candland

Tara Candland

Incredibly responsive, fast, and professional. They quickly understood the issue we were having with our site, which was fairly complicated, and were able to resolve it. They kept us updated in lay terms along the way so that we could understand how the issue was progressing.
Carissa Giebel

Carissa Giebel

They are great to work with. Always quick to respond to my questions and assist when needed! They have been working with me at Legacy Law Group, LLC for many years.
Joe Simmons

Joe Simmons

David Wurst and WebCitz have been a great hosting company to work with for over 10 years. They provide exceptional service and knowledge with their customers and always get it done immediately. I will never work with any other company.
Wendy Bottesi

Wendy Bottesi

Corey is so incredibly helpful!!!! He took the time and effort to make sure I had the help I needed! Above and beyond friendly! Helpful hints to navigate my website!! I felt so at ease! This is the company I will be sticking with and telling everyone about!!! A million times over thank you Corey!
Jeff Ring

Jeff Ring

This company is just a thrill to work with. Everyone is so friendly and eager to help even with the smallest items. They are always very accommodating when you stop by to look at the magnificent fish tank and will greet you with with a warm cappuccino.
Alo Health

Alo Health

WebCitz designed our Alo Health website and did such a great job of walking us step-by-step through the process, knowing the tech world was not a strength of ours. We love that we are able to change content whenever we want, but if we run into problems, they are a quick email away. They have been responsive, reliable and efficient. Thanks, WebCitz!
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