Our team doesn't just build Austin websites; we also offer website maintenance and support services because we know questions and concerns come up!
We're a website support firm with a team of website experts that never outsources Austin web maintenance to anyone.
This makes our website maintenance firm the perfect choice to provide all your Austin website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.
Our team puts a lot of emphasis on availability and communication for Austin website support clients. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.
We see web maintenance as a reactive support service where we provide your Austin business with the right web developer resources to fix just about any problem. There are many examples of website issues that might require service from Austin website maintenance agencies, including:
Those services are just a taste of what Austin website support might look like. In fact, Austin web maintenance is really anything a web developer or digital marketer does to your website to change it in some manner.
Most Austin website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider web maintenance a reactive service. You can count on our company to keep your Austin website running smoothly. There are some web support services we can provide your Austin website in a proactive manner though.
We're happy to help website owners in Austin who need proactive website upkeep! There are several website support services, including platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring, that our website maintainers can handle in a proactive manner.
If you live in Austin, you probably love the Texas Longhorns basketball team. Go Texas Longhorns! In addition to supporting Austin-area websites, our web maintenance firm also offers Amarillo, Arlington, Brownsville, Corpus Christi, Dallas, El Paso, Fort Worth, Frisco, Garland, Grand Prairie, Houston, Irving, Laredo, Lubbock, McKinney, Mesquite, Pasadena, Plano, and San Antonio small businesses and large corporations help with their websites.
There will come a time when every Austin website needs some sort of maintenance. The reason is simply that the internet is always changing. But don't worry, our Austin website support costs aren't too high, so you can afford it! There are a few reasons why a website in Austin might need maintenance:
As you can see, there are many reasons a website may require maintenance above and beyond the obvious reasons of just wanting to update something on the website. Plan your budget and schedules for website support and maintenance based on your Austin business's potential future needs.
It's our job to understand your website maintenance needs, schedule your work in a timely fashion, and follow up with your Austin business after the work is done.
Most web support services start with an email from you, the owner of the Austin website. Your email gets routed into our ticket system and automatically assigned to your project manager. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.
For requests that originate from phone or live chat, a similar process to handling your Austin website support services unfolds. A support request is entered into our ticket system by the person in the conversation with you, so the work order can be routed to the right web developer.
After the launch of a website, we're often asked for detailed examples of Austin website maintenance requests. Here are several examples of Austin web support services we've been asked to perform in the past and would be more than happy to provide to you!
Changes to your Austin website could be as simple as updating a paragraph, swapping images, or adding a new page. These are just normal, routine website support tasks to keep content fresh for both search engines and visitors.
Let us check your Austin website for hosting, caching, image optimization, console errors, broken links, poor database queries, and other potential problems that might be impacting your page speed. User experience and SEO will both benefit from better page load times.
Keeping your Austin website's content management system updated is important if it's running on WordPress. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.
It's important to update plugins and extensions on your Austin website if they were developed and maintained by a third-party. The idea is similar to updating the CMS platform since it fixes security and functionality problems.
Did Google Search Console tell you about a coverage problem? If so, we'll look at the coverage issues, fix them, and update you on the status. Make Google happy, and you'll rank higher throughout Austin and beyond!
Do you ever see product prices or reviews in Google organic search results? This is structured data, which is a standardized way to describe the content on a webpage, whether it's a local Austin business, or an ecommerce product.
When people share links of your Austin business on social media, your website will look better if you add Open Graph Tags. These tags help define an image, title, and description for your each page on your website.
Are you interested in adding Google Tag Manager to your website to help you manage custom scripts more easily? No problem at all! We'll happily install Google Tag Manager on your Austin website and teach you how to use it.
If you are interested in understanding the benefit of an online advertising campaign for your Austin website, it is important to setup conversion tracking. Then you'll know where your conversions come from, whether it be direct traffic, organic search, or paid ads.
Are large images slowing down your Austin website? Not a problem! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!
Is your website ready for live chat? If you'd like us to recommend the best live chat system for your Austin business, install the tracking code, and customize the design for your branding, we can do it!
Have you noticed large error_log files on your hosting account? If you're getting recurring error messages, we can update programming code or fix platform issues.
If spambots are attacking your Austin website, we can setup a checkbox or invisible reCaptcha to help minimize unwanted submissions on your forms.
Looking to install a caching plugin on your Austin website, but not sure how to configure it? We can help recommend caching plugins, or just install and configure them for you!
If you want to improve email deliverability, we can set up your contact form and website platform to send emails via SMTP instead of PHP mail.
Is your Austin website being bombarded with fake orders, contact submissions or live chats from a specific network? If you want to protect your website from malicious traffic, we can help by implementing IP restrictions.
Do you want to create a backup of your Austin website? We can help you create one-time or scheduled backups that store locally or at an offsite location.
It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. If you'd like help creating and managing that development / staging site, just let us know!
Do you prefer to make design changes based on statistical data regarding how users interact with your Austin web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your Austin website. We've seen businesses in and around Austin lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Austin website? If your Austin site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
With years of experience developing websites for Austin businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. Therefore, we tend to only maintain Austin websites on these platforms:
In the past, we provided website maintenance and support for Joomla and Magento platforms of Austin businesses. The reason we moved away from those platforms was to let our web support experts focus more on training and support.
Ask the Austin website maintenance company some questions about their services before you sign up for a package. This will help you get a better idea of the experience you will have with their expert Texas website support services before you submit payment and provide website access. Here are some simple questions to ask:
If you ask these questions to a Austin website services company, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.
Companies in and around Austin often ask us for a website support plan to establish routines and procedures. We are happy to help your Austin business develop a web maintenance plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.
Check out this list of annual Austin website maintenance tasks to review:
Here is a list of semi-annual Austin web support tasks to consider:
Check out this list of monthly Austin website support tasks to consider:
The starting price for our Austin website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Austin websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Austin, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Austin web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Austin website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Austin to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Austin who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Austin website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Austin website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Austin with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Austin site owners interested in proactive website and extension updates.
Example #1: You are an existing Austin client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.