Our team doesn't just build Peoria websites; we also offer website maintenance and support services because we know questions and concerns come up!
We're a website support firm with a team of website experts that never outsources Peoria web maintenance to anyone.
We're the perfect choice for all of your Peoria website maintenance needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.
You'll enjoy working with our team for your Peoria web support services because of the emphasis we put on availability and communication. If you need something simple done the same day or have a complex question that is best explained over the phone, you'll have no problem getting in touch with a member of our website team to make it happen!
We see website maintenance as a reactive support service where we provide your Peoria business with the right web developer resources to fix just about any problem. These are some examples of website issues that Peoria web maintenance firms might fix:
The previously mentioned services are just a glimpse of what we view as possible Peoria web support services. In fact, Peoria website support is really anything a web developer or digital marketer does to your website to change it in some manner.
Most Peoria website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider web maintenance a reactive service. You can count on our agency to keep your Peoria website running smoothly. However, we can offer some proactive Peoria website maintenance services.
We're happy to help website owners in Peoria who need proactive website upkeep! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.
In addition to supporting Peoria-area websites, our web support agency also offers Avondale, Buckeye, Casa Grande, Chandler, Flagstaff, Gilbert, Glendale, Goodyear, Mesa, Phoenix, Scottsdale, Surprise, Tempe, Tucson, and Yuma small businesses and large corporations help with their websites.
There will come a time when every Peoria website needs some sort of maintenance. It's just that the internet changes all the time. Not to worry though, our Peoria website maintenance cost isn't expensive so it should be affordable for you to maintain your website! Here are some common reasons why a website in Peoria might require web support services:
As you can see, there are many reasons a website may require maintenance above and beyond the obvious reasons of just wanting to update something on the website. When planning budgets and schedules for web maintenance and support, consider your Peoria business's potential future needs.
It's our job to understand your web support needs, schedule your work in a timely fashion, and follow up with your Peoria business after the work is done.
Most Peoria website support services start with an email from the website owner. That email is routed into our ticket system and automatically assigned to the project manager on your account. From there, anyone on our team can work on the ticket without delay, leading to faster turnaround time and simplified internal communication.
For requests that originate from phone or live chat, a similar process to handling your Peoria web maintenance services unfolds. We route the support request to the most appropriate web developer on our team based on the nature of the work needed on your website.
After the launch of a website, we're often asked for detailed examples of Peoria web support requests. We've performed these Peoria website support services in the past, and would be happy to do it for you too!
A simple change to your Peoria website might include updating a paragraph on a page, swapping out an image, or adding a new page. These are just normal, routine web maintenance tasks to keep content fresh for both search engines and visitors.
Let us check your Peoria website for hosting, caching, image optimization, console errors, broken links, poor database queries, and other potential problems that might be impacting your page speed. User experience and SEO will both benefit from better page load times.
If your Peoria website is running on a content management system, like WordPress, it is important to keep the platform updated. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.
If your Peoria website has functionality developed and maintained by a third-party, it is important to update those plugins and extensions to include the latest changes by the developers. This is similar to the idea of updating the CMS platform since it helps patch security and functionality issues.
Has Google Search Console told you there's a coverage problem? If so, we'll look at the coverage issues, fix them, and update you on the status. Make Google happy, and you'll rank higher throughout Peoria and beyond!
Have you ever noticed information like reviews or product prices in the listing of a Google organic search result? This is structured data, which is a standardized way to describe the content on a webpage, whether it's a local Peoria business, or an ecommerce product.
Adding Open Graph Tags to your website will help search engines better understand your page content and improve the appearance of your website in social media platforms when people share links of your Peoria business.
Are you interested in adding Google Tag Manager to your website to help you manage custom scripts more easily? That won't be a problem! We'll happily install Google Tag Manager on your Peoria website and teach you how to use it.
Tracking conversions is important if you want to understand the benefits of online advertising for your Peoria website. This will help you understand where your conversions are coming from, such as a Google search or a Bing Ads campaign.
Is your Peoria website slow because of large images? No problem at all! We can run all your images through our image compression tools and even setup recurring image compression for newly added images in the future!
Would you like to try live chat? If you'd like us to recommend the best live chat system for your Peoria business, install the tracking code, and customize the design for your branding, we can do it!
Are your error_log files big? We can help diagnose the issue and update programming code or repair platform issues to prevent recurring error messages.
To reduce unwanted submissions on your Peoria website, we can setup an invisible or checkbox reCaptcha.
Are you interested in installing a caching plugin in your Peoria website, but not sure how to properly configure the settings for best website performance? We can help recommend caching plugins, or just install and configure them for you!
If you want to improve email deliverability, we can set up your contact form and website platform to send emails via SMTP instead of PHP mail.
Have you been getting fake orders, contact submissions, or live chats from a particular network? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.
Do you want to create a backup of your Peoria website? We can help you create one-time or scheduled backups that store locally or at an offsite location.
It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. If you'd like help creating and managing that development / staging site, just let us know!
Do you prefer to make design changes based on statistical data regarding how users interact with your Peoria web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your Peoria website. We've seen businesses in and around Peoria lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Peoria website? If your Peoria site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
With years of experience developing websites for Peoria businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. Nevertheless, mastering a handful of platforms is better than trying to be an expert on everything. For that reason, our web maintenance company for Peoria websites tends to service only the following platforms:
As a website maintenance agency, we used to maintain and support Joomla and Magento websites for Peoria-area businesses. However, we chose to move away from those platforms to allow our website support experts to focus more heavily on training and support within the other systems.
Ask the Peoria website maintenance company some questions about their services before you sign up for a package. By doing this, you'll be able to better understand your future experience with their premium Arizona website support services before you submit payment or provide website access. Let's go over some simple questions to ask:
If you ask these questions to a Peoria website services agency, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.
Companies in and around Peoria often ask us for a web maintenance plan to establish routines and procedures. Whether it's your website, hosting, or domain name, we'll make sure your Peoria business has a web maintenance plan to ensure optimum performance.
Here is a list of annual Peoria website maintenance tasks to review:
Read through this list of semi-annual Peoria web support tasks to review:
Here are a list of monthly Peoria website support tasks to review:
The starting price for our Peoria website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Peoria websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Peoria, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Peoria web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Peoria website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Peoria to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Peoria who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Peoria website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Peoria website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Peoria with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Peoria site owners interested in proactive website and extension updates.
Example #1: You are an existing Peoria client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.