Our team doesn't just build Redmond websites; we also offer website maintenance and support services because we know questions and concerns come up!
Our web maintenance agency works out of a single location and never outsources Redmond website maintenance.
We're the perfect choice for all of your Redmond web support needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.
Our team puts a lot of emphasis on availability and communication for Redmond website support clients. You'll have no problem getting in touch with a member of our website support team if you need something simple done today or if you have a complicated question that's best explained over the phone!
Web maintenance is a reactive support service that connects you with the right web developer to fix nearly any website issue. These are some examples of website issues that Redmond web maintenance firms might fix:
These are just a few of the Redmond web support services we offer. Basically, Redmond website support is anything a web developer or internet marketer does to change your website.
Most Redmond website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider web maintenance a reactive service. Our agency will be your web support team on standby for any questions you have. However, we can offer some proactive Redmond website maintenance services.
For website owners in Redmond interested in a proactive management service for some of their website upkeep requirements, we are happy to accommodate! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.
In addition to supporting Redmond-area websites, our web support agency also offers Auburn, Bellevue, Bellingham, Everett, Kennewick, Kent, Kirkland, Renton, Seattle, Spokane, Tacoma, and Vancouver small businesses and large corporations help with their websites.
Every Redmond website will need some website maintenance at some point. It's just that the internet changes all the time. But don't worry, our Redmond web support costs aren't too high, so you can afford it! Website maintenance in Redmond might be needed for these reasons:
There are many reasons why a website might need maintenance, other than just to update something. It is important to understand the future needs of your Redmond business when planning budgets and schedules for website maintenance and support.
Our professional web maintenance team puts in a lot of effort to understand your needs, schedule your work on time, and follow up with your Redmond business after the work is done.
Most Redmond website maintenance services start with an email from the website owner. Your email gets routed into our ticket system and automatically assigned to your project manager. Anyone on our team can work on the ticket without delay, resulting in faster turnaround time.
For requests that originate from phone or live chat, a similar process to handling your Redmond web support services unfolds. A support request is entered into our ticket system by the person in the conversation with you, so the work order can be routed to the right web developer.
We're often asked for examples of Redmond web maintenance requests after a website launches. We've performed these Redmond website maintenance services in the past, and would be happy to do it for you too!
Your Redmond website might need a paragraph updated, an image changed, or a new page added. These are just normal, routine web support tasks to keep content fresh for both search engines and visitors.
We can analyze your Redmond website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and more if it's slow. User experience and SEO will both benefit from better page load times.
If your Redmond website is running on a content management system, like WordPress, it is important to keep the platform updated. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.
It's important to update your Redmond website's plugins and extensions to reflect the latest changes by the developers. It's similar to updating the CMS platform since it helps patch security and functionality issues.
Did you get a report from Google Search Console telling you about a coverage issue? If so, we'll look at the coverage issues, fix them, and update you on the status. By making Google happy, you'll boost your search engine rankings throughout Redmond and beyond!
When you search Google organically, have you noticed reviews or prices in the search results? This is brought to you by structured data, which is a standardized way of describing the content on the web page, whether it be of a local business in Redmond, and ecommerce product or some other common data type.
When people share links of your Redmond business on social media, your website will look better if you add Open Graph Tags. These tags help define an image, title, and description for your each page on your website.
Would you like to manage custom scripts more easily with Google Tag Manager? That won't be a problem! We can add Google Tag Manager to your Redmond website and even give you a crash course in using Google Tag Manager.
It's important to setup conversion tracking for your Redmond website if you want to understand the benefits of online advertising. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid ads.
Are large images slowing down your Redmond website? That won't be a problem! Using our image compression tools, we can compress all your images and even set up recurring compression for new images!
Would you like to try live chat? Our experts can help you pick the right live chat system, install the tracking code, and customize the design to match your Redmond business branding!
Are your error_log files big? If you're getting recurring error messages, we can update programming code or fix platform issues.
To reduce unwanted submissions on your Redmond website, we can setup an invisible or checkbox reCaptcha.
Looking to install a caching plugin on your Redmond website, but not sure how to configure it? We can recommend caching plugins, or we can install and configure them for you!
We can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail to improve email deliverability.
Is your Redmond website being bombarded with fake orders, contact submissions or live chats from a specific network? Our team can help set up IP restrictions so your website doesn't get hit with as much malicious traffic.
Would you like a backup of your Redmond website? Let us help you create one-time or scheduled backups that you can store locally or offsite.
When you're doing a major upgrade or extension installation, you should set up a development or staging site first. If you'd like help creating and managing that development / staging site, just let us know!
Do you prefer to make design changes based on statistical data regarding how users interact with your Redmond web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your Redmond website. We've seen businesses in and around Redmond lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Redmond website? If your Redmond site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
For Redmond businesses, we have a team of web designers and web developers who have experience with multiple platforms. Nevertheless, mastering a handful of platforms is better than trying to be an expert on everything. Therefore, we tend to only maintain Redmond websites on these platforms:
As a website maintenance firm, we used to maintain and support Joomla and Magento websites for Redmond-area businesses. However, we chose to move away from those platforms to allow our website support experts to focus more heavily on training and support within the other systems.
If you're thinking about signing up for any Redmond web support package, make sure you ask the company how their services work. By doing this, you'll be able to better understand your future experience with their professional Washington web maintenance services before you submit payment or provide website access. Here are some simple questions to ask:
If you ask these questions to a Redmond website services agency, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.
Larger companies in and around Redmond often ask us for a website maintenance plan. Whether it's your website, hosting, or domain name, we'll make sure your Redmond business has a web support plan to ensure optimum performance.
Check out this list of annual Redmond website support tasks to review:
Check out this list of semi-annual Redmond web maintenance tasks to review:
Read through this list of monthly Redmond web maintenance tasks to review:
The starting price for our Redmond website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Redmond websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Redmond, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Redmond web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Redmond website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Redmond to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Redmond who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Redmond website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Redmond website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Redmond with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Redmond site owners interested in proactive website and extension updates.
Example #1: You are an existing Redmond client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.