Our team doesn't just build Detroit websites; we also offer website maintenance and support services because we know questions and concerns come up!
We're a web maintenance agency with a team of website experts that never outsources Detroit website maintenance to anyone.
We're the perfect choice for all of your Detroit web support needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.
We emphasize availability and communication for our Detroit website support services. If you need something simple done the same day or have a complex question that is best explained over the phone, you'll have no problem getting in touch with a member of our website team to make it happen!
We see web maintenance as a reactive support service where we provide your Detroit business with the right web developer resources to fix just about any problem. These are some examples of website issues that Detroit website maintenance agencies might fix:
Those services are just a taste of what Detroit website support might look like. In fact, Detroit web maintenance is really anything a web developer or digital marketer does to your website to change it in some manner.
The reason we consider web maintenance to be a reactive service is that most Detroit website owners wouldn't want a web developer going into their website and changing things around without their knowledge. You can count on our company to keep your Detroit website running smoothly. However, we can offer some proactive Detroit web support services.
We're happy to help website owners in Detroit who need proactive website upkeep! As part of our proactive website management service, our team can take care of platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring.
If you live in Detroit, you probably love the Detroit Lions football team. Go Detroit Lions! In addition to supporting Detroit-area websites, our website support company also offers Ann Arbor, Grand Rapids, Kalamazoo, Lansing, Sterling Heights, Taylor, and Troy small businesses and large corporations help with their websites.
There will come a time when every Detroit website needs some sort of maintenance. It's just that the internet changes all the time. However, we don't charge a lot for Detroit web support, so you'll be able to afford it! Here are some common reasons why a website in Detroit might require website support services:
As you can see, there are many reasons a website may require maintenance above and beyond the obvious reasons of just wanting to update something on the website. It is important to understand the future needs of your Detroit business when planning budgets and schedules for website maintenance and support.
It's our job to understand your website maintenance needs, schedule your work in a timely fashion, and follow up with your Detroit business after the work is done.
Most Detroit web support services start with an email from the website owner. Your email gets routed to our ticket system and automatically gets assigned to your project manager. From there, anyone on our team can work on the ticket without delay, leading to faster turnaround time and simplified internal communication.
For requests that originate from phone or live chat, a similar process to handling your Detroit website support services unfolds. The support request is entered into our ticket system by the person in the conversation with you, which allows the work order to be routed to the most appropriate web developer on our team.
After the launch of a website, we're often asked for detailed examples of Detroit website maintenance requests. We've performed these Detroit web support services in the past, and would be happy to do it for you too!
A simple change to your Detroit website might include updating a paragraph on a page, swapping out an image, or adding a new page. These are just normal, routine website support tasks to keep content fresh for both search engines and visitors.
Let us check your Detroit website for hosting, caching, image optimization, console errors, broken links, poor database queries, and other potential problems that might be impacting your page speed. User experience and SEO will both benefit from better page load times.
It's important to keep your Detroit website updated if it runs on a CMS like WordPress. The updates improve security and functionality - sometimes they're quick, so it's an easy win!
It's important to update your Detroit website's plugins and extensions to reflect the latest changes by the developers. The idea is similar to updating the CMS platform since it fixes security and functionality problems.
Did you get a report from Google Search Console telling you about a coverage issue? If so, we can review the coverage issues, fix the problems, and update you on the results. Make Google happy, and you'll rank higher throughout Detroit and beyond!
When you search Google organically, have you noticed reviews or prices in the search results? This is structured data, which is a standardized way to describe the content on a webpage, whether it's a local Detroit business, or an ecommerce product.
By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.
Interested in using Google Tag Manager for managing custom scripts? Not a problem! We can add Google Tag Manager to your Detroit website and even give you a crash course in using Google Tag Manager.
Tracking conversions is important if you want to understand the benefits of online advertising for your Detroit website. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid ads.
Is your Detroit website slow because of large images? Not a problem! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!
Is your website ready for live chat? We can make recommendations on the best live chat systems for your business requirements, install the tracking code, and configure the design to match the branding of your Detroit business!
Have you noticed large error_log files on your hosting account? To stop recurring error messages, we can diagnose the problem and update programming code.
To reduce unwanted submissions on your Detroit website, we can setup an invisible or checkbox reCaptcha.
Interested in installing a caching plugin for your Detroit website, but don't know how to set it up? We can help you figure out which caching plugins to install and configure on your website!
If you want to improve email deliverability, we can set up your contact form and website platform to send emails via SMTP instead of PHP mail.
Is your Detroit website being bombarded with fake orders, contact submissions or live chats from a specific network? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.
Would you like a backup of your Detroit website? Let us help you create one-time or scheduled backups that you can store locally or offsite.
Before you do a major update or extension installation, it's a good idea to setup a development or staging site. If you'd like help creating and managing that development / staging site, just let us know!
Do you prefer to make design changes based on statistical data regarding how users interact with your Detroit web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your Detroit website. We've seen businesses in and around Detroit lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Detroit website? If your Detroit site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
With years of experience developing websites for Detroit businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. Nevertheless, mastering a handful of platforms is better than trying to be an expert on everything. Because of that, we tend to service only these platforms for Detroit websites:
As a web support agency, we used to maintain and support Joomla and Magento websites for Detroit-area businesses. However, we chose not to use those platforms so our web maintenance experts could focus on training and support within the more popular platforms.
Ask the Detroit website support company some questions about their services before you sign up for a package. By doing this, you'll be able to better understand your future experience with their premium Michigan web maintenance services before you submit payment or provide website access. You can ask these simple questions:
If you ask any Detroit website services agency these questions before subscribing to their web maintenance packages, you'll have a much better idea of the future relationship, the security of your website, and the expected turnaround time for important requests.
Companies in and around Detroit often ask us for a web support plan to establish routines and procedures. Whether it's your website, hosting, or domain name, we'll make sure your Detroit business has a website support plan to ensure optimum performance.
Read through this list of annual Detroit web maintenance tasks to consider:
Read through this list of semi-annual Detroit web maintenance tasks to review:
Read through this list of monthly Detroit website maintenance tasks to review:
The starting price for our Detroit website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Detroit websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Detroit, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Detroit web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Detroit website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Detroit to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Detroit who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Detroit website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Detroit website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Detroit with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Detroit site owners interested in proactive website and extension updates.
Example #1: You are an existing Detroit client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.