Our team doesn't just build Manhattan websites; we also offer website maintenance and support services because we know questions and concerns come up!
We're a website maintenance firm with a team of website experts that never outsources Manhattan website support to anyone.
Because of this, our web maintenance firm is the best choice for all your Manhattan website support needs, including website platform upgrades, site speed improvements, website security fixes, and website issue resolutions.
We're the perfect choice for all of your Manhattan web support needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.
We emphasize availability and communication for our Manhattan website support services. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.
We see web maintenance as a reactive support service where we provide your Manhattan business with the right web developer resources to fix just about any problem. Here are a few examples of website problems that might need Manhattan web maintenance:
Those services are just a taste of what Manhattan website maintenance might look like. Basically, Manhattan web support is anything a web developer or internet marketer does to change your website.
Most Manhattan website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider website support a reactive service. Our company will be your web support team on standby for any questions you have. However, we can offer some proactive Manhattan website maintenance services.
Interested in a proactive website management service for some of your website upkeep? We're happy to help! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.
If you live in Manhattan, you probably love the New York Knicks basketball team. Go New York Knicks! In addition to supporting Manhattan-area websites, our web support company also offers Albany, Brentwood, Bronx, Brookhaven, Brooklyn, Buffalo, Greece, New York City, Niagara Falls, Queens, Schenectady, Staten Island, Syracuse, White Plains, and Yonkers small businesses and large corporations help with their websites.
There will come a time when every Manhattan website needs some sort of maintenance. It's because the internet is always changing. However, we don't charge a lot for Manhattan web maintenance, so you'll be able to afford it! There are a few reasons why a website in Manhattan might need maintenance:
There are many reasons why a website might need maintenance, other than just to update something. Plan your budget and schedules for website support and maintenance based on your Manhattan business's potential future needs.
It's our job to understand your website support needs, schedule your work in a timely fashion, and follow up with your Manhattan business after the work is done.
A Manhattan web maintenance service usually starts with an email from you. Your email gets routed to our ticket system and automatically gets assigned to your project manager. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.
Phone or live chat requests follow a similar process to Manhattan website maintenance. A support request is entered into our ticket system by the person in the conversation with you, so the work order can be routed to the right web developer.
After the launch of a website, we're often asked for detailed examples of Manhattan website support requests. The following are some examples of Manhattan web maintenance services we've provided in the past.
Changes to your Manhattan website could be as simple as updating a paragraph, swapping images, or adding a new page. Keeping content fresh for search engines and visitors is just normal, routine web maintenance.
Let us check your Manhattan website for hosting, caching, image optimization, console errors, broken links, poor database queries, and other potential problems that might be impacting your page speed. It'll help improve page load times, which will make users and search engines happy.
It's important to keep your Manhattan website updated if it runs on a CMS like WordPress. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.
It's important to update your Manhattan website's plugins and extensions to reflect the latest changes by the developers. The idea is similar to updating the CMS platform since it fixes security and functionality problems.
Did Google Search Console tell you about a coverage problem? If so, we'll look at the coverage issues, fix them, and update you on the status. By making Google happy, you'll boost your search engine rankings throughout Manhattan and beyond!
When you search Google organically, have you noticed reviews or prices in the search results? This is structured data, which is a standardized way of describing content on the web, whether it's a local business in Manhattan or an ecommerce product.
By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.
Are you interested in adding Google Tag Manager to your website to help you manage custom scripts more easily? No problem at all! We'll happily install Google Tag Manager on your Manhattan website and teach you how to use it.
Tracking conversions is important if you want to understand the benefits of online advertising for your Manhattan website. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid ads.
Is your Manhattan website slow because of large images? That won't be a problem! Using our image compression tools, we can compress all your images and even set up recurring compression for new images!
Is your website ready for live chat? If you'd like us to recommend the best live chat system for your Manhattan business, install the tracking code, and customize the design for your branding, we can do it!
Are your error_log files big? To stop recurring error messages, we can diagnose the problem and update programming code.
To reduce unwanted submissions on your Manhattan website, we can setup an invisible or checkbox reCaptcha.
Interested in installing a caching plugin for your Manhattan website, but don't know how to set it up? We can help you figure out which caching plugins to install and configure on your website!
We can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail to improve email deliverability.
Have you been getting fake orders, contact submissions, or live chats from a particular network? Our team can help set up IP restrictions so your website doesn't get hit with as much malicious traffic.
Would you like a backup of your Manhattan website? Let us help you create one-time or scheduled backups that you can store locally or offsite.
When you're doing a major upgrade or extension installation, you should set up a development or staging site first. Whenever you need help with creating and managing your development site, just let us know!
Are you a fan of making Manhattan web design changes based on statistical data? We can help you run A/B testing to help you decide which design or content layouts are best.
Have you launched a new website or removed pages? You will want to create 301 redirects for your Manhattan website to prevent broken pages from hurting your SEO. Having broken pages will cost your Manhattan business a lot of organic traffic if they aren't fixed with 301 redirects. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Manhattan website? If your Manhattan site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
With years of experience developing websites for Manhattan businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. Having said that, it's better to master a few platforms than try to specialize in them all. Because of that, we tend to service only these platforms for Manhattan websites:
As a web maintenance firm, we used to maintain and support Joomla and Magento websites for Manhattan-area businesses. However, we chose not to use those platforms so our web support experts could focus on training and support within the more popular platforms.
Ask the Manhattan web maintenance company some questions about their services before you sign up for a package. It'll give you a better idea of the experience you'll have with their professional New York web support services prior to making payment and providing website access. You can ask these simple questions:
If you ask these questions to a Manhattan website services firm, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.
Companies in and around Manhattan often ask us for a website support plan to establish routines and procedures. We can help your Manhattan business set up a web maintenance plan so all aspects of your website, hosting, and domain name are monitored regularly.
Read through this list of annual Manhattan web maintenance tasks to consider:
Here is a list of semi-annual Manhattan website maintenance tasks to consider:
Read through this list of monthly Manhattan web support tasks to review:
The starting price for our Manhattan website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Manhattan websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Manhattan, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Manhattan web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Manhattan website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Manhattan to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Manhattan who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Manhattan website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Manhattan website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Manhattan with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Manhattan site owners interested in proactive website and extension updates.
Example #1: You are an existing Manhattan client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.